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Nice hotel, and nice stay. Room was clean, comfy, and decorated nicely. Hotel staff was friendly. Would definitely stay here again if in the area.
Had a few concerns and addressed with the front desk - pool water definitely wasn't heated and was chilly -...More
We get to the hotel, check in....to find out they charged us an extra $30 deposit fee without letting us know at the front desk. Then we got to the room, fan in the bathroom did not work, neither did the lock. We ordered room...More
Thank Bryan C
Response from IHGService, Guest Relations Manager at Holiday Inn FlorenceResponded 6 September 2016
Dear Bryan C,
Thank you for leaving us a feedback. Providing excellent customer service is one of the things we pride ourselves in and we are sorry to read that in this case you feel we have fallen short of your expectations. Please accept our...More
Stayed here two nights for business. My room was very nice, but the front desk employees appeared inconvenienced by ever visit I made. They were understaffed in their restaurant and it seemed every area of the hotel. This could be a great hotel like many...More
Thank Brad H
Response from IHGService, Guest Relations Manager at Holiday Inn FlorenceResponded 9 August 2016
Dear Brad H,
Thank you for your continued business with us and for your review regarding your recent stay. We rely on guest feedback as this will allow us to improve wherever possible. It is good to know that you found your room accommodations to...More
We are fans of IHG properties but generally stay at Holiday Inn Express properties during road trips. Because of many area events filled hotels we opted for this Holiday Inn. What a disappointment from the moment we walked in the door. The folks at the...More
Response from IHGService, Guest Relations Manager at Holiday Inn FlorenceResponded 8 August 2016
Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is nice to know of...More
The hotel was nice and clean. The front desk staff was not very friendly. We delt with the same girl 3-4 times over our 2 night stay and never got a smile let alone a "thank you". Check in is at 3:00, we arrived at...More
Response from Don C, Manager at Holiday Inn FlorenceResponded 23 July 2016
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to...More
US$129 - US$220 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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