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Holiday Inn Express Newgarden Inn on Fort Knox (An IHG Army Hotel)

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Holiday Inn Express Newgarden Inn on Fort Knox (An IHG Army Hotel)
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22 Reviews from our TripAdvisor Community

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Showing 21: English reviews
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Reviewed 3 weeks ago via mobile

Everything about this hotel was great except for one BIG factor. Hot Water. They have problems with their pipes that cause a low flow rate in the hot water pipes. I mentioned it to them and they immediately sent out someone to check it out but they just confirmed what they already knew. When the building was constructed they used...

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Helpful?
Thank Robert T
Reviewed 10 January 2017 via mobile

The hotel staff greeted me every time I came in and out of the lobby, breakfast was great. The room service was so polite and continually asked me if I needed anything or fresh towels. I stayed in a one bed suite and it was not small! Plenty of room and I Sidney workout videos there in the room without...

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Helpful?
Thank Nikki S
Susan D, General Manager at Holiday Inn Express Newgarden Inn on Fort Knox (An IHG Army Hotel), responded to this review

Dear Nikki S Thank you so much for the kind words in your review. We pride ourselves in cleanliness and great customer service so I am very pleased to hear that our accommodations and polite staff exceeded your expectations. Here at Knox we are proud to serve those who serve and we thank you for your stay. Hope to see...

Las Vegas, Nevada
Reviewed 23 September 2016

When I arrived at the New Garden at Fort Knox, I was not greeted in a friendly respectful manner…..the person who checked me in seemed extremely frustrated about something and barely acknowledged my existence…and no, I was not greeted as a spire elite member nor was I addressed as Dr. Makowski. Two weeks prior to my arrival I called to...

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Helpful?
Thank mrtenzero
Susan D, General Manager at Holiday Inn Express Newgarden Inn on Fort Knox (An IHG Army Hotel), responded to this review

Thank you for this valuable feedback and the opportunity to learn from your experience, so as, to not let you or future guests down again. It saddens me to hear that your stay was less than acceptable and that we did not get the chance to correct this for you before leaving our hotel. I can tell you that our...

Indianapolis, Indiana
Reviewed 19 September 2016

I stayed here for business on my 1st trip to Fort Knox. I didn't know what to expect since I had never stayed at a Holiday Inn or a military base but this place was great. Fridge and microwave in each room and free breakfast. The only thing I didn't like was the sink is outside of the bathroom which...

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Helpful?
Thank DGill016
Susan D, General Manager at Holiday Inn Express Newgarden Inn on Fort Knox (An IHG Army Hotel), responded to this review

Dear DGill016, Thank you so much for taking the time to review our hotel. We take pride in serving those who serve and we very much enjoy hearing that IHG Army Hotels & Holiday Inn Express Ft. Knox was a great place to stay! Sorry for the inconvenience while trying to locate our ACP however the Chaffee (main) Gate is...

Springfield, Virginia
Reviewed 26 August 2016

If you are used to Bachelor Officer Quarters, this will sort of look familiar but it is definitely an improvement. The staff is friendly and helpful. Breakfast is great, coffee is available all day to keep you awake in the meetings. The workout room is very small so if that's an issue, jump on the shuttle and head to the...

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Helpful?
Thank Robin B
Susan D, General Manager at Holiday Inn Express Newgarden Inn on Fort Knox (An IHG Army Hotel), responded to this review

Thank you very much for taking the time to write a review of our hotel. We love to receive any feedback concerning our facilities and service in order to improve for our guest. I was so excited to hear you enjoyed the Great Start express breakfast, the 24 hour coffee and the shuttle service anywhere on post. We hope to...

Reviewed 26 July 2016 via mobile

After a bad experience at Days Inn in Elizabethtown, (smoke stanched room), I thought I had secured a room on base by calling Fort Knox Inn. Upon arrival I didn't even pull into the lot because I immediately realized my mistake at the sight in and around the office (an old car out front and an older woman in scantily...

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1Thank Robert B
Susan D, General Manager at Holiday Inn Express Newgarden Inn on Fort Knox (An IHG Army Hotel), responded to this review

Thank you RobertB for taking the time to share your experience on your recent stay at Holiday Inn Express & IHG Army Hotels, Ft. Knox - Wickam Inn. It appears as if we met your expectations, and your overall experience was a good one. We take pride in our customer service and cleanliness but most importantly we are proud to...

Bozeman, Montana
Reviewed 13 July 2016 via mobile

Well it's Knox, and it's the IHG. So it is what it is. If you want to hear the people next door fighting at 0200, or on the other side of your room having personal intimate relations very loudly at 0100 then this is the place for you. The breakfast was good and the Wednesday evening social was good as...

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Helpful?
Thank joseph h
Susan D, General Manager at Holiday Inn Express Newgarden Inn on Fort Knox (An IHG Army Hotel), responded to this review

Dear Joseph h, Thank you for your comments. I am so sorry to hear of the disturbances during your stay here. We are available 24 hours a day for your convenience and please never hesitate to contact us if you need assistance with anything. I am very glad to hear that you enjoyed the complimentary Hot Start Breakfast and our...

Virginia Beach, Virginia
Reviewed 12 July 2016

I complained about the dead roaches on three different occasions during my 2 weeks of government enforced residence at this hotel! I was in RM 154 and it is a handicapped room so the bugs were apparently coming up through the floor. On my last day there was a dead roach on the bathroom floor and a live spider in...

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Helpful?
Thank FredFStone
Susan D, General Manager at Holiday Inn Express Newgarden Inn on Fort Knox (An IHG Army Hotel), responded to this review

Thank you FredFStone for taking the time to share your experience of your stay at Holiday Inn Express & IHG Army Hotels Ft. Knox - Newgarden. Thank you for this valuable feedback and the opportunity to learn from your experience, so as, to not let you or future guests down again. Please know we have corrected this issues. We are...

Fayetteville, North Carolina, United States
Reviewed 9 July 2016

Our room was in the Wickam Inn, apparently they have several buildings and some of them you don't want to get. This one was really nice. Our room had 2 full/small queen beds. Small kitchenette area with dorm fridge and microwave with coffee pot. Room was clean and comfortable. Wifi code gave us some trouble but you just have to...

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Helpful?
Thank shellydehart
Susan D, General Manager at Holiday Inn Express Newgarden Inn on Fort Knox (An IHG Army Hotel), responded to this review

Dear Shellydehart, Thank you so much for your kind words and taking the time to comment on your stay with IHG Army Hotels and Holiday Inn Express Wickam Inn Ft. Knox, KY. We take pride in serving those who serve and we very much enjoy hearing that your room was clean and comfortable. It does sadden me to know you...

Reviewed 31 May 2016 via mobile

I checked in on Wednesday the approximately 1045 am on 25th May 16. There were two young ladies at the front desk one looked miserable and the other one was super helpful (Sonia). The minute I walked in Sonia was busy with paper work while the other girl wasn't they said good morning but sonia dropped what she was doing...

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Helpful?
Thank PJS T
Susan D, General Manager at Holiday Inn Express Newgarden Inn on Fort Knox (An IHG Army Hotel), responded to this review

Dear Constant Traveler, Thank you so much for your kind words and taking the time to let us know how we are doing. I'm so glad to hear that Sonia was so helpful at check in. However, it seems that we have failed you in a couple different ways. Please know that we are addressing these issues in hopes to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Business Centre with Internet Access

Additional Information about Holiday Inn Express Newgarden Inn on Fort Knox (An IHG Army Hotel)

Address: 406 North Knox Street, Fort Knox, KY 40121 (Formerly IHG Army Hotels Newgarden Inn)
Region: United States > Kentucky > Fort Knox
Number of rooms: 609
Also Known As:
Newgarden Hotel Fort Knox
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Newgarden Inn on Fort Knox (An IHG Army Hotel) staff and other travellers.
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Questions? Get answers from Holiday Inn Express Newgarden Inn on Fort Knox (An IHG Army Hotel) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher is always better”
 of 5 bubbles DGill016, 19 Sep 2016 | Read review
“Higher floors are a little quieter as the second floor is both business rooms and the gym so some traffic pretty late at night.”
 of 5 bubbles 123RobinB, 25 Aug 2016 | Read review
“Stay away from handicapped rooms if you aren't handicapped due to pest infestation”
 of 5 bubbles FredFStone, 12 Jul 2016 | Read review
“They are all good rooms”
 of 5 bubbles TheRichard26, 28 Oct 2015 | Read review
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