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This hotel has been newly remodeled and is still undergoing some renovations. The room we had was massive, almost too big. It definitely needed more furnitures to fill it up. The redesign had put partial walls up where they served no purpose and there was...More
Holiday Inn Express should completely remodel this hotel!! EESH!! The smoke detector in our room was hanging crookedly from the ceiling, the beds were very uncomfortable, the room decor was from 1970, and the walls outside of our room must have had a previous water...More
Response from hiexpressfrankfort, General Manager at Holiday Inn Express Hotel & Suites Frankfort
We are in the process of remodeling the hotel. Thank you for the time to write a review and showing where we can improve. Know that all of your concerns are being addressed as we renovate.
All of the employees were really nice. The actual room was fair, really clean, two mini refrigerators; nothing really over-the-top outstanding, but nothing wrong either. I was pleasantly surprised with the breakfast. The cinnamon roles were totally yummy, and they had turkey sausage patties along...More
No one to be found at the front desk for 15 minutes. When she did arrive, no apologies were made at all. The wifi password did not work. When my husband went back down to the desk, "oh that's tomorrow's". But my biggest complaint (HOLIDAY...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Frankfort
Thank you for taking the time to post a candid review of our property and being one of our valued IHG Rewards Club members. It is regretful to see that this visit was not 100% satisfactory due to the unacceptable service at check...More
Recently spent a few nights here while in town for business - hard to give a complete review as it was under renovation. Last month I stayed 5 nights with a local competitor also under renovation - changes, improvements could be seen daily - here,...More
US$122 - US$215 (Based on Average Rates for a Standard Room)
Non-Smoking Rooms ,
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All photos (43)
Room & Suite (29)
Pool & Beach (1)
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Questions & AnswersAsk a question
Hi, I have been trying for 2 days to reach someone at the front desk. I have been calling the (502) 352-4651 number and no one answers the phone. Is your phone line working. I have tried multiple times, as IHG has also tried. Could someone please inform me of how to reach a person at this location?
18 October 2016|
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Response from hiexpressfrankfort | Property representative |
Our phone line was damaged as is expected to be back up by Friday October 21st. I am very sorry no one has been able to reach us but all phone lines need a new software reboot. We are working to fix the problem but require... More
Our phone line was damaged as is expected to be back up by Friday October 21st. I am very sorry no one has been able to reach us but all phone lines need a new software reboot. We are working to fix the problem but require items shipped. Please contact Hotel by email at hiexpressfftky yahoo any of your needs.
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"Ask for what you want. The staff is accommodating."