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All reviewscinnamon rollswithin walking distanceunder renovationplenty of selectionbourbon trailbed and pillowsa great place to stayindoor poolpay attentionfast foodthe hotel is cleanboth morningsmeeting roomwould stay here againdecent breakfastone night stayparking lot
Visited this location on 10/7 for a one night stay! Although the lobby and pool area was being refurbished and I'm sure will be a nice upgrade I found my room #114 especially the bathroom to be dirty and needing some work! The baseboards were...More
3 Thank RP329
Response from hiexpressfrankfort, General Manager at Holiday Inn Express Hotel & Suites FrankfortResponded 14 October 2016
I am very sorry that you had a sub standard stay. We are working hard on improving everything at the hotel and we realize there are other things to improve. A full remodel of the rooms with new bathroom tile, mattresses, and furniture is the...More
I had to cancel my Thursday night reservation because my flight from New York was canceled . When I arrived I signed in for Friday and Saturday night . It wasn't until
I got my credit card statement that I found out that I had...More
Let's start by saying that. The Hotel is currently under renovation, with that said, Jesse went above and beyond to accommodate me. I travel every week and always wish I could encounter front desk personal like Jesse. Don't let her fool you with her youth....More
Holiday Inn Express does a good job of always giving the traveler a similar experience, and this hotel was no exception. Even though they were undergoing renovation, the check in area and staff were pleasant and the room was nice. The location within walking distance...More
My credit card was charged more than the bill received at checkout. The vending machines on the 2nd floor weren't working. Not very clean, although this may be due to construction. The wifi signal was inconsistent. The bed & pillows were very comfortable.More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites FrankfortResponded 9 September 2016
Thank you for staying with us and for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to address this with you further and have sent you a private message in...More
Response from hiexpressfrankfort | Property representative |
Our phone line was damaged as is expected to be back up by Friday October 21st. I am very sorry no one has been able to reach us but all phone lines need a new software reboot. We are working to fix the problem but require... More
Our phone line was damaged as is expected to be back up by Friday October 21st. I am very sorry no one has been able to reach us but all phone lines need a new software reboot. We are working to fix the problem but require items shipped. Please contact Hotel by email at hiexpressfftky yahoo any of your needs.
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"Go third floor so you don't hear the folks above you."