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Everything is the way it should be at this hotel. Nothing like checking in and feeling welcome. Receptionist was on top of her job. Rooms are nice and clean. Plenty of dining options, many within walking distance. Would gladly recommend this Holiday Inn Express.
After a stressful, busy day, we were fortunate to find a vacancy at this hotel. The room was clean with ample desk space for our laptop and accessories. We had a third floor double queen room and it was very quiet which made sleeping much...More
My family stayed for 2 nights while visiting family in Frankfort. They stay couldn't have been better. The staff was very friendly. I called down asking if they had any cribs, Brittany told me they did. I told her I would be down to get...More
We were greeted with a smile & professional friendly,welcoming! Parking was tight but there were three close spaces for "Platinum" members; just outside front door!! Lobby was clean bright. Our room was ready early & we went to close steak house for late lunch. Our...More
Thank Herschel M
Response from hiexpressfrankfort, General Manager at Holiday Inn Express Hotel & Suites Frankfort
Thank you for your stay and the time you took to review us. I am glad you enjoyed yourself and hope to see you again soon. Also thank you for being a Platinum Member with IHG Rewards, that is very appreciated by all Holiday Inn...More
Arrived late (10:00). The hotel has only 2 luggage carts and they had been taken to rooms by other guests and not returned. The staff looked down all the hallways but didn't see them. They should watch who takes them and makes sure they are...More
1 Thank dcvanz
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Frankfort
Thank you for posting a candid feedback from your recent stay with us. It is nice to know that you were able to appreciate the size of our room, the drapes, and the bed and pillows just to name a few. However, I...More
US$117 - US$179 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Hi, I have been trying for 2 days to reach someone at the front desk. I have been calling the (502) 352-4651 number and no one answers the phone. Is your phone line working. I have tried multiple times, as IHG has also tried. Could someone please inform me of how to reach a person at this location?
18 October 2016|
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Response from hiexpressfrankfort | Property representative |
Our phone line was damaged as is expected to be back up by Friday October 21st. I am very sorry no one has been able to reach us but all phone lines need a new software reboot. We are working to fix the problem but require... More
Our phone line was damaged as is expected to be back up by Friday October 21st. I am very sorry no one has been able to reach us but all phone lines need a new software reboot. We are working to fix the problem but require items shipped. Please contact Hotel by email at hiexpressfftky yahoo any of your needs.
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"Ask for what you want. The staff is accommodating."