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Holiday Inn Express Hotel & Suites Frankfort

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Traveller (21)
Room & Suite (38)
Dining (6)
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Overview
  • Excellent23%
  • Very good38%
  • Average23%
  • Poor9%
  • Terrible7%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (121)
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All reviewscinnamon rollswithin walking distanceunder renovationplenty of selectionbourbon trailbed and pillowsa great place to stayindoor poolpay attentionfast foodthe hotel is cleanboth morningsmeeting roomwould stay here againdecent breakfastone night stayparking lot
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21 - 25 of 120 reviews
Reviewed 13 October 2016 via mobile

Visited this location on 10/7 for a one night stay! Although the lobby and pool area was being refurbished and I'm sure will be a nice upgrade I found my room #114 especially the bathroom to be dirty and needing some work! The baseboards were...More

3  Thank RP329
Response from hiexpressfrankfort, General Manager at Holiday Inn Express Hotel & Suites FrankfortResponded 14 October 2016

I am very sorry that you had a sub standard stay. We are working hard on improving everything at the hotel and we realize there are other things to improve. A full remodel of the rooms with new bathroom tile, mattresses, and furniture is the...More

Reviewed 29 September 2016

I had to cancel my Thursday night reservation because my flight from New York was canceled . When I arrived I signed in for Friday and Saturday night . It wasn't until I got my credit card statement that I found out that I had...More

Thank capitol456
Reviewed 30 August 2016 via mobile

Let's start by saying that. The Hotel is currently under renovation, with that said, Jesse went above and beyond to accommodate me. I travel every week and always wish I could encounter front desk personal like Jesse. Don't let her fool you with her youth....More

Thank frmdiver
Reviewed 27 August 2016

Holiday Inn Express does a good job of always giving the traveler a similar experience, and this hotel was no exception. Even though they were undergoing renovation, the check in area and staff were pleasant and the room was nice. The location within walking distance...More

Thank Jjjjam
Reviewed 21 August 2016

My credit card was charged more than the bill received at checkout. The vending machines on the 2nd floor weren't working. Not very clean, although this may be due to construction. The wifi signal was inconsistent. The bed & pillows were very comfortable.More

Thank djh233N
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites FrankfortResponded 9 September 2016

Dear djh233N, Thank you for staying with us and for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to address this with you further and have sent you a private message in...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Indoor pool
Details
Price range
US$110 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$110 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (21)
Room & Suite (38)
Dining (6)
Pool & Beach (2)
Business Centre & Event Rooms (2)
Questions & Answers
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Danielle M
26 June 2017|
AnswerShow all 2 answers
Response from m c | Reviewed this property |
no
0
Votes
weeksrn
18 October 2016|
Answer
Response from hiexpressfrankfort | Property representative |
Our phone line was damaged as is expected to be back up by Friday October 21st. I am very sorry no one has been able to reach us but all phone lines need a new software reboot. We are working to fix the problem but require... More
0
Votes
Room Tips
"Go third floor so you don't hear the folks above you."
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"Ask for what you want. The staff is accommodating."
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"Our room on first floor toward the back was so convenient to access from the back lot."
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"Stay at the Hampton...cheaper, cleaner & only a block away."
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