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Capital Plaza Hotel

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Capital Plaza Hotel
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170 Reviews from our TripAdvisor Community

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Showing 169: English reviews
Paducah, Kentucky
Reviewed 14 July 2016 via mobile

The hotel is located downtown within walking distance of a few restaurants. The free breakfast buffet has no protein. It is strictly carbs. The carpet is stained and has wrinkles throughout the lobby that trips you. The decor is outdated. The beds are lumpy and low to the ground. There is excessive street noise and the air conditioning in the...

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Helpful?
Thank natejewel
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you for the feedback on your recent stay. I am so sorry that you were unhappy with your stay. We strive hard to provide an excellent product to all of our guests and it is obvious we did not meet your expectations. While you did raise valid issues such as the lobby, I did want to correct a couple...

Erlanger, Kentucky
Reviewed 13 July 2016

The hotel itself was very nice. It was quiet. The rooms are clean. The hotel staff was friendly.The breakfast is free although no meat of any kind (bacon, sausage, ham) and the grave was very salty. I stayed there for business in the area. I arrived on a Sunday and the restaurant is not open on Sundays. That would have...

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Helpful?
Thank Educ8kids
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you for the feedback on your recent stay. I am sorry the lounge was not open for you on Sunday when you arrived. We are not open on Sunday's due to the light traffic and low demand. We should definitely do a better job of suggesting alternative dining options for our guests. I will also check on the breakfast...

Danville, Virginia
Reviewed 1 July 2016

We stayed on the 7th floor with a view of the river. Outstanding, clean, and well maintained for its age, Would recommend this property without hesitation. Though we ate breakfast only, I did see it was advantageous to dine off property.

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Thank oldnacl416
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you so much for your feedback on your recent stay! We are conveniently located on the bourbon trail and there are many sites and historical places to see in downtown Frankfort. We are constantly making improvements to our facility and plan to be around for many years to come. We hope to see you again whenever your travels bring...

Chicago, Illinois
Reviewed 24 June 2016

Capital Plaza is a very clean, well run hotel that is just across from the Kentucky River. Rooms are very well kept, and the beds are very comfortable. Free parking for guests is offered, and a breakfast buffet was included with the room. Would definitely stay here again when doing the bourbon trail.

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Helpful?
Thank Ron P
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you for the feedback! We are glad you enjoyed your stay and I will pass your comments on to the staff. We are conveniently located to the bourbon trail and many central Kentucky attractions. We do look forward to seeing you on your next visit to the Frankfort area!!!

Tullahoma, Tennessee
Reviewed 8 June 2016

My wife and I spent two nights at the Capital Plaza. There is plenty of parking in the hotel parking garage, the lobby is convenient to the garage, and our check-in was very smooth and professional. Our room was clean and the A/C worked very well. There was a festival on the adjacent plaza so there was noise at night...

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Helpful?
Thank tenntraveller70
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you for the wonderful comments on your recent stay. Capital Expo was the festival in town and it only happens once per year during the first week of June. I am glad to hear that you were satisfied with your room and our A/C. However, I am most pleased that your arrival made such a great impression on you....

Beaver Dam, Kentucky
Reviewed 31 May 2016 via mobile

This is a very nice hotel, no complaints. Checking in and out was smooth staff very nice. We came in on Sunday afternoon nothing is open in the downtown area. It was dead. The Restuarant and bar area not open. The room was spacious. They do need to do some renovations I'm sure it was an up scale place to...

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Helpful?
Thank Goldwing1_11
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you for the wonderful comments about our staff on your recent stay with us. Please know that we are working on renovations and have numerous plans for updates. Frankfort, being the state capital, is much more active on the weekdays, but it is slowly changing with the various tourist attractions and upcoming river front development. We do hope you...

Reviewed 26 May 2016

This is an older hotel but was very accommodating. You can tell that they are working on updating it. It is across from a lovely park and within walking distance to several restaurants. Rooms were clean and staff friendly.

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Helpful?
Thank Nancy L
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you for the feedback from your recent stay. We are happy that you noticed our improvements! I will share your comments with the staff. We hope to see you again the next time you visit Frankfort!

Knoxville, Tennessee
Reviewed 24 May 2016

We loved our stay at this hotel! Everything about it was perfect...convenient location, free parking, amazing views, beautiful room....this hotel had it all! We were impressed by the professionalism of the staff, who were all too willing to accomodate any request we made. The gift shop on the main level was a fun place to visit and the clerk was...

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Helpful?
Thank 350brandyh
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you for the feedback on your recent stay. I am so glad to here that you had a wonderful experience at our hotel. We strive to make sure every guest gets the best service while in Frankfort. We look forward to seeing you on a return visit.

Libby, United States
Reviewed 18 May 2016

This is an older hotel, that has been renovated to it's former glory. The room was spacious and the bed and pillows very comfortable. Free parking was conveniently located under the hotel itself. It is centrally located for shopping, dining or just seeing the sights.

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Helpful?
Thank Karen E
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you for the feedback from your recent stay. We are so happy to hear that you had a wonderful experience at our hotel. We have been renovating and continue to improve our services. Thanks again for the wonderful acknowledgement. We hope to see you again when you visit Frankfort!!!

Reviewed 14 May 2016 via mobile

Loved the pool. Room was spacious. Could've been changed better. The bar had wonderful food but terrible service. Took forever to get the food. Had to go get the check. Other than that nice place to stay.

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Thank Derek b
Carol J, General Manager at Capital Plaza Hotel, responded to this review

Thank you for your feedback on your recent stay. I am glad you enjoyed your meal, but I am sorry to hear the service was not as expected. We will review our procedures and make needed adjustments. Very pleased to hear that you were satisfied overall. Hope you stay with us again whenever you are in the Frankfort area.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service

Additional Information about Capital Plaza Hotel

Address: 405 Wilkinson Blvd., Frankfort, KY 40601 (Formerly Holiday Inn Frankfort - Capital Plaza)
Region: United States > Kentucky > Frankfort
Price Range: RM492 - RM594 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Capital Plaza Hotel 3*
Number of rooms: 189
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Also Known As:
Holiday Inn Frankfort
Frankfort Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Capital Plaza Hotel staff and other travellers.
3 questions
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Shelbyville, Kentucky
over a year ago
Sedalia, Missouri
over a year ago

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Questions? Get answers from Capital Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles yvonne070216, 6 Aug 2016 | Read review
“Ask for room 618 if need two beds and you want a great view”
 of 5 bubbles 229me, 25 Jul 2016 | Read review
“One side has a street view that also has a river view. The other side overlooks a beautiful fountain courtyard.”
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