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Holiday Inn Express Hotel & Suites Franklin

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Holiday Inn Express Hotel & Suites Franklin
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288 Reviews from our TripAdvisor Community

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Showing 288: English reviews
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Reviewed 1 week ago

I was on a road trip with two young children who had been promised a pool after a long day in the car. I was calling prospective Holiday Inns on my northbound journey on I-65 as I have been a member since 2006 and rarely stay at any other hotel. I spoke with a couple front desks to inquire about...

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Helpful?
Thank S S
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Greetings and good morning! Thank you for writing. I have shared what you wrote with my team and boy we are all touched by your overwhelming gratitude for our hospitality. It is precisely to hear our guests say what you are saying here is what every single one of us perseveres. Our greatest reward is to hear...

Lamar, Colorado
Reviewed 1 week ago via mobile

Great stop from the moment we walked in! Breakfast was amazing and the staff was very friendly. Sharon was so kind and welcoming. Highly recommend. The only down side was that the elevators were slow.

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Thank susielira
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. I shared your positive experience with my team and we are all very happy that we were able to make your stay 100% satisfactory. I am sorry to hear that our elevator was slow. I can assure you they work according...

A TripAdvisor Member
Level Contributor
3 reviews
2 helpful votes
Reviewed 1 week ago via mobile

Nice, clean and comfortable. Last minute stop as we were passing through. Only drawback was the hot tub was out of order. Otherwise, we had an enjoyable stay and the breakfast and staff were more than accommodating.

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FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. I shared your positive experience with my team and we are all very happy. I sincerely apologize for the hot tub being out of order on the day you were there. It was shut down for maintenance. These things are not...

Reviewed 1 week ago via mobile

Family of 4 girls ages 7 and 9. Stayed 1 night. 2 bed suite was clean, comfortable and roomy. Great customer service from the moment we checked through breakfast. Sharon and Brenda made our family feel at home for breakfast. Great service! Pool and hot tub were nice!

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Thank Ryan E
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. I shared your positive experience with my team and we are all very happy that we were able to make your stay 100% satisfactory. In the meantime please keep us in mind when you are here in our town please make...

A TripAdvisor Member
Level Contributor
6 reviews
2 helpful votes
Reviewed 4 weeks ago via mobile

We booked a room here a few days before we stayed so we weren't sure of the quality. However we were pleasantly surprised by the friendly staff & our clean & comfortable room. The free breakfast was great & included a wide variety of foods including pancakes, cereals, cinnamon rolls, scrambled eggs, etc. We would definitely return!

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Thank A TripAdvisor Member
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. I shared your positive experience with my team and we are all very happy that we were able to make your stay 100% satisfactory. In the meantime please keep us in mind when you are here in our town please make...

Reviewed 4 weeks ago via mobile

We've stayed here two nights in a row and it has been clean & comfortable. Front desk staff have been extra helpful and friendly. Rooms are clean, as well as bathrooms. Would definitely recommend staying here verses competition.

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Thank Melodie H
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. I shared your positive experience with my team and we are all very happy that we were able to make your stay 100% satisfactory. In the meantime please keep us in mind when you are here in our town please make...

Louisville, Kentucky
Reviewed 25 March 2017

This is a great HIE. The rooms are very clean, neat and the facility seems to be somewhat new. The staff at check in was very friendly and efficient. It is convenient to I -65 near restaurants. The Breakfast was excellent.

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Thank Denny R
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. I shared your positive experience with my team and we are all very happy that we were able to make your stay 100% satisfactory. In the meantime please keep us in mind when you are here in our town please make...

A TripAdvisor Member
Brooksville, Florida
Level Contributor
6 reviews
4 hotel reviews
Reviewed 21 March 2017 via mobile

We experienced the quickest check in ever. The rooms are very clean and efficient. The pancake maker made breakfast entertaining and made for interesting conversation. We are well rested...Staff is great and friendly. This is probably the most friendly hotel!

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FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. I shared your positive experience with my team and we are all very happy that we were able to make your stay 100% satisfactory. In the meantime please keep us in mind when you are here in our town please make...

Reviewed 19 March 2017 via mobile

Keenie and Mate provided excellent and friendly service. The breakfast was great, the coffee was fantastic and the rooms were clean and quiet. I'll reccomend this hotel to anyone in the Franklin area. Exceptional accommodations and service.

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Thank Wade G
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. I shared your positive experience with Maye and Keeni and they are ecstatic about you mentioning them by name. I also shared your thoughts with the rest of my crew who also contributed to making your stay 100% satisfactory. In the...

LaPorte, Indiana, United States
Reviewed 10 March 2017

While traveling we have stayed at numerous HIE all have been 4 and 5 stars! This particular one stands out for the breakfast room. Keeni , was the hostess with the mostest , very friendly and helpful. a cut above the usual!!

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Thank Tom F
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. I shared your positive experience with Keeni and she is ecstatic about you mentioning her by name. I also shared your thoughts with the rest of my crew who also contributed to making your stay 100% satisfactory. In the meantime please...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Holiday Inn Express & Suites Franklin, KY is conveniently located at I-65, Exit 2. Our hotel is only a days drive from Chicago or the Gulf of Mexico, making this Franklin hotel a great stopping point while traveling north or south. Franklin, KY has been honored as one of the 50 Best Small Southern Towns. While visiting us, enjoy the many antique shops the city has to offer. If shopping is not your cup of tea, the Kentucky Downs Race Course hosts the Kentucky Cup Turf Festival & offers year-round simulcasts. You can also experience a great round of golf at the Kenny Perry Golf Course. Our Holiday Inn Express & Suites offers spacious & luxurious guest rooms. Keep in touch with your office or home with free wired/wireless high-speed Internet access and stay productive working from your desk & ergonomic chair. Enjoy viewing your TV programs on our 32 HDTV then enjoy a restful night s sleep with the Simply Smart Bedding Package. Start your day with the guest No. 1-rated Stay Smart Showerhead . Get a Smart Start on your day with the hot Express Start breakfast bar, with the world's best-tasting cinnamon rolls! We hope you'll enjoy the other features of our Holiday Inn Express as well, such as our 24-hour fitness center, business center & a refreshing heated indoor pool.We look forward to welcoming you to the Holiday Inn Express & Suites Franklin where Kentucky meets Tennessee & where heritage meets hospitality. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Franklin

Address: 85 Neha Dr, Franklin, KY 42134-7846
Region: United States > Kentucky > Franklin
Price Range: RM543 - RM813 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Franklin 2.5*
Number of rooms: 75
Reservation Options:
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Hotel Style:
#1 Family Hotel in Franklin
#1 Romantic Hotel in Franklin
#1 Business Hotel in Franklin
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Franklin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check door hasp upon checking in.”
norenek2017, 30 Jan 2017 | Read review
“Ask for a NON HIGHWAY side room if you don't want to listen to the interstate traffic all night”
Indy_Fan_Man, 18 Dec 2016 | Read review
“3rd floor, backside is very quiet.”
U3335XWbarbarar, 29 Oct 2016 | Read review
“we asked for a room on the top floor, previous night we had little footsteps running around until 10pm”
IllinoisTravelnut, 22 Aug 2016 | Read review
“Ask for the King Suite”
michaelsU5074ZX, 23 May 2016 | Read review
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