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Holiday Inn Express Hotel & Suites Franklin

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Holiday Inn Express Hotel & Suites Franklin
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281 Reviews from our TripAdvisor Community

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Showing 281: English reviews
Cumming, Georgia
Reviewed 6 June 2016

We did not have a reservation and arrived very tired. We quickly received a room on the top floor per our request. First thing we noticed was the clean smell in the lobby. Our room was clean and had two types of pillow (soft and firm). They have freshly baked cookies in the evening. The breakfast was very good. Several...

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Helpful?
Thank Susan E
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will share your compliments with my team and when you are here in our town again please do come back and visit us. We will appreciate it very much. yours truly santosh xavier

Reviewed 30 May 2016 via mobile

Have stayed here several times everyone is always very accommodating. Sharon is great in the morning making sure breakfast is always hot and fresh. Everyone from front desk to housekeeping was very nice

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Thank carmella05
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will share your compliments with my team and when you are here in our town again please do come back and visit us. We will appreciate it very much. yours truly santosh xavier

Richmond, Indiana
Reviewed 29 May 2016 via mobile

Very clean rooms, extremely friendly/helpful staff, comfortable bedding (even had both soft and firm pillows to choose from!)...cookies were available (for free) in the lobby when we arrived and a delicious complimentary breakfast with plenty of seating in the morning before we left! We will definitely stop again the next time we are in the area! Thanks so much for...

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Thank photogjosh
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will share your compliments with my team and when you are here in our town again please do come back and visit us. We will appreciate it very much. yours truly santosh xavier

Reviewed 28 May 2016 via mobile

This hotel is fantastic with every person involved is very friendly and helpful. They go out of their way to make sure you are comfortable. The breakfast is super. They have something for everyone and plenty of it. Highly recommend this hotel.

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Helpful?
Thank Ed D
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will share your compliments with my team, we draw our inspiration from your words. It helps us strive for excellence and give you value for your money. When you are here in our...

Reviewed 24 May 2016

This hotel was great. Needed a last minute place to stay, called up and they asked if I had AAA membership or was a veteran/active duty service member. With being a veteran I was given a substantially lower price than what was listed. The breakfast was great. The hotel has a indoor pool, perfect place to unwind. The room was...

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1Thank Michael S
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will share your compliments with my team, we draw our inspiration from your words. It helps us strive for excellence and give you value for your money. When you are here in our...

Gurnee
Reviewed 23 May 2016

We decided to stay at the Holiday Inn in Franklin and glad we did! The place is truly a 5-star hotel with great rooms and an outstanding breakfast. Make sure to say hi to Kim, Kacey, and Sharon as they provide an outstanding breakfast for their guests. It's people like them that make the hotel experience memorable!!! Thank you for...

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Helpful?
Thank CaryandCarol
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will share your compliments with my team, we draw our inspiration from your words. It helps us strive for excellence and give you value for your money. When you are here in our...

Reviewed 18 May 2016 via mobile

This is a great place to stop. Fantastic service, clean rooms and a great breakfast. Sharon and Keeni made sure are breakfast was everything we were looking for. I highly recommend this hotel!!! We were not disappointed.

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Thank Chucktoutdoors1
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will pass your compliments to them and when you are here in our town again please do come back and visit us. We will appreciate it very much. yours truly santosh xavier

Reviewed 15 May 2016 via mobile

Very nice staff..clean..great breakfast.. But bed was so stiff and hard it was very uncomfortable. My back hurt so bad. Toilet backed up ..it never seemed to work properly. Staff came down and fixed it quickly.

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Thank Char B
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued guest, Thank you for writing! I am very sorry that our service to you was not to your full satisfaction. While I appreciate the fact you recognized our service for my friendly staff, clean facility and breakfast options. I am sorry about the issue you had with the toilet. Our mattresses are conformed to IHG standards as such...

Reviewed 11 May 2016 via mobile

I've stayed at many holiday Inn Express hotels, this one is a favorite of mine! The staff is excellent, and friendly and I want to give a special thanks to Angie at the front desk. I've stayed here probably over 100 times, and looking forward to the next 100 times! This place is clean and managed greatly by Santosh Xavier....

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Thank Gene B
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Hi Gene, Good morning and thank you for writing. You cannot imagine how much we enjoy having you stay with us. Not only because you are valued guest but you are also a very dear friend. You are well liked by all my staff and nothing gives us more joy than taking care of you....we do this because you are...

Morehead City, North Carolina
Reviewed 10 May 2016 via mobile

The staff was amazing. I felt like family. Sharon and Kacie were great. You never wanted for anything and I travel alot. I wish I could get the same kind of hospitality everywhere I go. The room was very clean and comfortable. I felt very safe in this location....The breakfast was great. I was asked if I needed anything else...

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Helpful?
Thank Jay C
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will pass your compliments to them and when you are here in our town again please do come back and visit us. We will appreciate it very much. yours truly santosh xavier

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Holiday Inn Express & Suites Franklin, KY is conveniently located at I-65, Exit 2. Our hotel is only a days drive from Chicago or the Gulf of Mexico, making this Franklin hotel a great stopping point while traveling north or south. Franklin, KY has been honored as one of the 50 Best Small Southern Towns. While visiting us, enjoy the many antique shops the city has to offer. If shopping is not your cup of tea, the Kentucky Downs Race Course hosts the Kentucky Cup Turf Festival & offers year-round simulcasts. You can also experience a great round of golf at the Kenny Perry Golf Course. Our Holiday Inn Express & Suites offers spacious & luxurious guest rooms. Keep in touch with your office or home with free wired/wireless high-speed Internet access and stay productive working from your desk & ergonomic chair. Enjoy viewing your TV programs on our 32 HDTV then enjoy a restful night s sleep with the Simply Smart Bedding Package. Start your day with the guest No. 1-rated Stay Smart Showerhead . Get a Smart Start on your day with the hot Express Start breakfast bar, with the world's best-tasting cinnamon rolls! We hope you'll enjoy the other features of our Holiday Inn Express as well, such as our 24-hour fitness center, business center & a refreshing heated indoor pool.We look forward to welcoming you to the Holiday Inn Express & Suites Franklin where Kentucky meets Tennessee & where heritage meets hospitality. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Franklin

Address: 85 Neha Dr, Franklin, KY 42134-7846
Region: United States > Kentucky > Franklin
Price Range: RM527 - RM740 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Franklin 2.5*
Number of rooms: 75
Reservation Options:
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Hotel Style:
#1 Family Hotel in Franklin
#1 Romantic Hotel in Franklin
#1 Business Hotel in Franklin
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Franklin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check door hasp upon checking in.”
 of 5 bubbles norenek2017, 30 Jan 2017 | Read review
“Ask for a NON HIGHWAY side room if you don't want to listen to the interstate traffic all night”
 of 5 bubbles Indy_Fan_Man, 18 Dec 2016 | Read review
“3rd floor, backside is very quiet.”
 of 5 bubbles U3335XWbarbarar, 29 Oct 2016 | Read review
“we asked for a room on the top floor, previous night we had little footsteps running around until 10pm”
 of 5 bubbles IllinoisTravelnut, 22 Aug 2016 | Read review
“Ask for the King Suite”
 of 5 bubbles michaelsU5074ZX, 23 May 2016 | Read review
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