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Hilton Garden Inn Louisville East

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Hilton Garden Inn Louisville East
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412 Reviews from our TripAdvisor Community

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Showing 408: English reviews
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Waynesville, North Carolina
Reviewed 2 days ago NEW

Only allow 3 wireless connections per room. Not good with 4 people in room. Eachieve person had a cell phone. 2 people had laptops. Not good on a business trip. Room were clean. Gas logs nice in lobby to sit by with friends at night. Great cookies at check-in.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 385rhondar
Newton, Kansas
HOTEL’S FAVOURITE REVIEW
Reviewed 16 January 2017 via mobile

The room was ready early. The staff was professional, friendly and accommodating. The rooms we very nice, comfortable bed and great wifi. The breakfast was a bit pricy so we ventured out and found a breakfast place on our own. A bit of problem with the fitness center, we had to go outside the building to gain access. It appears...

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Helpful?
Thank Timothy M
About Hotel's Favourite Review
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

Dear Timothy M- Thank you so much for your comments! We are thrilled you enjoyed your stay. We are currently replacing our heating and air conditioning system in the pool/fitness area and the humidity is wreaking havoc with the entry lock. I am so sorry that you had to use the exterior entrance-I'm sure that was not what you wanted...

Charleston, West Virginia
Reviewed 2 days ago NEW

Intown for one overnight stay for business. Very simple check in and check out. Breakfast is not complementary. Great workout room and nice pool indoor heated and hot tub. Room price is a pretty high for a midweek stay in the middle of February 2017.

Review collected in partnership with Hilton Garden Inn
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Thank 971nathanj
Louisville, Kentucky
Reviewed 2 days ago NEW

Great stay would stay at this location again if I had family come in town again. Very friendly staff clean and evwrybody was so helpful. Wish we could have stayed longer to swim and enjoy the city and the sites

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank omikad
Minneapolis, United States
Reviewed 1 week ago

Staying in nearly 100 a hotels a year I can tell you this one did not meet my expectations. Many things were not functional, the gym was incredibly small and outdated with non functioning equipment. The mattresses were lumpy but the restaurant was excellent and had fresh food.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 13chadr
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

Dear 13chadr: Thank you for taking the time to share your experience and I'm so sorry we failed to meet your expectations. Late last year we replaced every King mattress in the hotel and are working on our rooms with two beds next! We are also scheduled for a room renovation at the end of the year. I've asked my...

Crystal City, Missouri
Reviewed 1 week ago

We were headed to a soccer camp. This was a one night stay for us. Check in was very smooth. We were able to relax in our room. The breakfast was nice. What we needed to get out in the morning. The area was nice. Staff and room were good. I would stay here again

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Liz R
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

Dear Liz R- Thank you for the nice comments and thanks for staying with us!

Germantown, Tennessee
Reviewed 2 weeks ago via mobile

Very nice property. One of my go tos when in Louisville. Recommended! Went to the new Chinese Buffett down the road, it was aweful! Eat in the hotel restaurant, much better food! Staff here is always friendly, rooms very comfortable, and good location.

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Helpful?
Thank 74kld
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

Dear 74kld- Thank you so much for taking the time to share your comments! We are glad you enjoyed your stay. Sorry the new buffet wasn't the best-hopefully they can work through the kinks! Glad you had a good experience in our restaurant. Thanks again and we hope to see you again soon!

INDIANAPOLIS
Reviewed 4 weeks ago

Nice facility with modern decor. Bar and limited restaurant available throughout the day. Easy access to interstate, but I didn't experience any interstate noise. Only a couple of restaurants (beyond fast-food) in the vicinity. On my visit, the desk staff weren't as professional as I have experienced at other Hiltons. My room was spacious and clean, but no view (unless...

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Helpful?
Thank dmark521
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

Dear dmark521- Thank you for staying with us and for your kind review! We are pleased you enjoyed the hotel. I apologize that the staff could have been better and I will share your comments with them. We appreciate your business!

Gallatin, United States
Reviewed 4 weeks ago

This is a typical Hilton Garden Inn. It is exactly like all the rest, as good and as bad in all respects...except the staff was fantastic. Very helpful. Engaged. Thoughtful. They made our stay feel like home. I will definitely return the next time I am in the area.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Alan M
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

Dear Alan- Thank you!! We are thrilled you enjoyed your visit and our staff! We are so happy to pass your comments on to our staff and we hope to see you again soon!

Springfield, Missouri
Reviewed 13 January 2017

You are penalized for being a corporate traveler. If you have to use a third-party booking agent, per your corporate policy, you are not awarded loyalty points. This is a shame. Because I enjoy the hilton brand very much. The hotels and staff make being away from home as bareable as possible. To bad I will be forced to switch...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 584edwardj
Kathryn P, Manager at Hilton Garden Inn Louisville East, responded to this review

Dear 584edwardj- We are so sorry you are unable to accrue your points when booking through the 3rd party agent. Hilton has made big strides in the last few years to encourage travelers to book directly with Hilton. I know it is frustrating that you are not receiving the points. I have sent your concerns to our contacts at corporate...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Louisville East

Address: 1530 Alliant Avenue, Jeffersontown, KY 40299
Region: United States > Kentucky > Jeffersontown
Price Range: RM471 - RM1,102 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Louisville East 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Hilton Garden Inn Louisville East Hotel Jeffersontown
Hilton Louisville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Louisville East staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I booked an evolution room and the bed was super comfy.”
 of 5 bubbles limila, 8 Dec 2016 | Read review
“Ask for room away from noisy ice machines.”
 of 5 bubbles SharpShoey, 12 Oct 2016 | Read review
“All are excellent.”
 of 5 bubbles alvis-f, 4 Sep 2016 | Read review
“We stayed on the ground floor and had a small laundry facility right down the hall!”
 of 5 bubbles erinb138, 27 Jul 2016 | Read review
“They told us the rooms looking out over the parking lot were the quiet side. Our room was very quiet and peaceful.”
 of 5 bubbles daneM5419KM, 5 Jul 2016 | Read review
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