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This property has recently undergone a complete remodel. It is lovely from the entrance to the rooms. Our room, however, needs more lighting. There is none. Y the couch or wall desk.
One of our keys did not work. The clerk fixed it without a...More
2 Thank zilphap
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites LondonResponded 18 July 2017
Thanks for your visit at the Holiday Inn Express London, KY. I appreciate your commendable remarks for our upgraded property. It is our aim to provide you with the highest standards of accommodation. I'm sorry we fell short in terms of the room's...More
First of all the guy at the front was friendly enough, but he argued with me when I questioned the room he gave me. I always ask for a non-connecting room when I make a reservation. When I was checked it I asked, to double...More
2 Thank Brian B
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites LondonResponded 28 July 2017
Dear Brian B,
Thank you for taking the time to write a review about your stay with us. We would like to apologize for the level of service you received from our staff and for not living up to your expectations regarding the condition of...More
Very nice hotel. Room was clean and very updated, with a reasonable amount of space. Not much to pick from at breakfast but that's really the only compliant. Microwave & fridge in the room which is nice. Good place to stay when passing through.
I had previously left a good review about this hotel, when I initially blocked the hotel rooms for our wedding. The staff appeared to be friendly and helpful at that time, but we soon realized dealing with this hotel was a nightmare! The staff was...More
2 Thank brittanyc146
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites LondonResponded 24 June 2017
Thanks for choosing the Holiday Inn Express And Suites London for your lodging needs, we're glad to have hosted you on your special day. While we appreciate your previous positive review, it's disconcerting to learn that we missed to provide you with a...More
This holiday in. Express was ok for one night traveling thur the area. Very noisy with doors slamming and children's running in the hall way. Breakfast was just ok. They need to take another look at the hotel wifi and pool hours to keep noise...More
2 Thank Godale88
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites LondonResponded 18 June 2017
Thank you for taking the time to write a review about your stay with us. We are happy to know that you rated our hotel cleanliness high. On the other hand, we would like to apologize for the inconvenience caused by the noise...More
US$97 - US$128 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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