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Holiday Inn Express Hotel & Suites London

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135 Reviews from our TripAdvisor Community

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Showing 133: English reviews
A TripAdvisor Member
Louisville, Kentucky
1 review
Reviewed 13 March 2016 via mobile

Overall front area was a mess for remodel. Minimal breakfast along with Dry a Wall dust everywhere. I also left behind a temperpedic pillow and have called for over 1 week. No return calls, left messages for Manager to call concerning this, Nothing! I will never stay here again. I guess the maid is enjoying my $100.00 pillow.

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Thank A TripAdvisor Member
Saint Augustine, Florida
Reviewed 11 March 2016

Remodeling and the front is a mess, but the color scheme and the lay out is awesome. Beds are to die for but the problem is the breakfast. Sub standard by comparison of all the HI Express' I stay at. Lacking typical foods and the frozen omelets were cut in half. no coffee creamer. Check in staff very friendly. Hopefully...

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Helpful?
Thank Steve L
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites London, responded to this review

Dear Steve L, Thank you for leaving a review about your stay with us. We are happy that you were satisfied with the service level of our front desk staff and we certainly appreciate your nice feedback on our beds. However, we would like to express our apologies for falling short of your expectations regarding our breakfast selection. We also...

Plainfield, Indiana
Reviewed 1 March 2016

The hotel was nice. It is currently under construction so there was a bit more noise and dust then normal. People working there were nice. Only complaint was the toilet leaked from the bottom and the phone was not working but the people at the front desk were helpful.

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Thank Picky_Missy_NYCER
Indianapolis
Reviewed 26 February 2016

The first thing noticed is they are remodeling. It has a very clean, industrial look in the rooms. Plenty of outlets and usb hookups. Friendly staff, great price on the cans of soda in machine. The bed was very comfortable. A couple of downsides were the phone in room did not work but might have to do with remodel ongoing,...

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Thank Matthew L
California, Kentucky
Reviewed 25 February 2016

I stayed here for 1 nite while in town for a funeral. The photos on the web site are certainly not from this place! Lobby and dining area had tables stacked up,covered with plastic. Far entrance door usually entered only with a room key card was open to anyone, and had a long extension cord in and out of the...

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Thank kybirdcalifornia
HolidayInnLondonKY, Guest Relations Manager at Holiday Inn Express Hotel & Suites London, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Guest Relations

Independence, Kentucky
Reviewed 21 February 2016

We were told when we made the reservations that the hotel had been recently renovated, lol...it is still being renovated one room at a time. From the time you stepped off the elevator you could smell paint. The ice maker in the hall was cover in dry wall dust. Once we got to our room, only one of the two...

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Thank Marcia C
HolidayInnLondonKY, Guest Relations Manager at Holiday Inn Express Hotel & Suites London, responded to this review

Let me first apologize for any misunderstanding or inconvenience you may have had during your stay at our property, and our condolences of your fathers passing. To start off let me be clear that we are not renovating our rooms one by one, but floor by floor and by doing that that floor would not be accessible for our guests....

Columbus, OH
Reviewed 20 February 2016 via mobile

This hotel is comfortable, clean and seems new. There is a freshly painted smell and the decor clean and contemporary. The only issue we had was the breakfast buffet. The scrambled eggs seemed very fake, the juices were watered down and the bakery items were stale. Might be worth checking out Big Boy next door for breakfast!

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Thank adeshell
HolidayInnLondonKY, Guest Relations Manager at Holiday Inn Express Hotel & Suites London, responded to this review

We are very happy that you enjoyed our newly renovated rooms, we do apologize that you were not satisfied with our breakfast bar, though we are always trying to find ways to improve each department. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests...

Woodstock, Canada
Reviewed 16 February 2016 via mobile

Only giving it a four because it was under renovation and we were unable to use the pool, but the room was very nice. The staff was exceptionally friendly. The beds were comfortable. The room was clean. The hot breakfast was very good. This was a one night stay on a stopover while traveling from Canada to Florida, but we...

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Thank Craig F
Ontario, Canada
Reviewed 10 February 2016 via mobile

My husband and I enjoyed our stay at this motel. We were on the third floor, all new furnishings... Very modern and spotlessly clean. The king bed was very comfy! Breakfast was very good. We'll be back!

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Thank Marilyn. E
Pike Bay, Canada
Reviewed 26 January 2016

We ended up here because of snow conditions. Were charged about 40% more then we would have paid elsewhere but we needed a room so did it. Parking lot was never cleared even though all other businesses in the area were done. Saw one older guy take a nasty fall because of this. Room seemed to have too much furnature...

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Thank Doug V
HolidayInnLondonKY, Guest Relations Manager at Holiday Inn Express Hotel & Suites London, responded to this review

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
Take a video tour of the hotel. The Holiday Inn Express Hotel & Suites London is conveniently located on I-75 halfway between Lexington, KY and Knoxville, TN. We are nestled in the heart of Kentucky's Daniel Boone National Forest. The surrounding area of Laurel County offers numerous lakes & streams, gently rolling hills, and natures finest outdoor recreational facilities. London is also the home of the world famous Chicken Festival. Hotel features include an indoor heated pool, fitness center, 24 hr business center, and free high speed Internet access (both wireless and cable). Our hotel also offers our complimentary Express Start Continental breakfast. Enjoy a unique breakfast experience at our new Express Start breakfast bar. We have also created the world's best tasting cinnamon roll. Visit London, KY and Stay Smart at the Holiday Inn Express Hotel.Lexington, KY - 75 miles N. Cincinnati, OH -160 miles N. Louisville, KY - 160 miles NW. Bowling Green, KY - 99 miles W. Knoxville, TN - 95 miles S. Atlanta, GA - 300 miles S. Downtown London - 1.5 miles NW. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites London

Address: 506 Minton Dr, London, KY 40741-1637
Region: United States > Kentucky > London
Price Range: RM451 - RM563 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites London 2.5*
Number of rooms: 60
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Also Known As:
Holiday Inn Express Hotel And Suites London
Holiday Inn London
London Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites London staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor”
 of 5 bubbles DW1Louisville, 14 Nov 2016 | Read review
“Sign up for Priority Club for EXTRAS, great FREE deal.”
 of 5 bubbles MillerTyme2, 8 Oct 2016 | Read review
“Would be nice if we could get the smokers to move away from the entrance”
 of 5 bubbles Max8550, 22 Jul 2016 | Read review
“Comfy and clean”
 of 5 bubbles 362dawna, 17 May 2016 | Read review
“I stayed on the 2nd floor west side.”
 of 5 bubbles RJ758, 11 Apr 2016 | Read review
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