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Comfort Suites

Booking.comUS$99*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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126 Reviews from our TripAdvisor Community

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Showing 126: English reviews
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Crown Point, In
Reviewed 1 week ago via mobile

This is my favorite stop over hotel. I get the two beds and a couch so you aren't always sitting in bed and kets extra person sleep. The lobby is inviting and the pool is indoor. It is around the Mountains Which are breath taking but before or after the Smoky Mountains which can be a more treacherous ride

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Helpful?
Thank Janine8363
Jackson, Ohio
HOTEL’S FAVOURITE REVIEW
Reviewed 2 October 2016 via mobile

We were traveling home from the Smokies and stopped here for the night. Richard greeted us on arrival. He welcomed us and went out of his way to accommodate us. His excellent customer service and professionalism complements the excellent facility. As always this comfort suites exceeded our expectations. Comfort suites is always our first choice when traveling and this one...

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Helpful?
Thank CountryGal5759
About Hotel's Favourite Review
guest-mgt, Guest Relations Manager at Comfort Suites, responded to this review

On behalf of our staff here at Comfort Suites of London we wish to thank you for such kind remarks in regards to your recent stay with us. We are glad we were able to provide you with excellent hospitality and guest services. We hope to see you again the next time you are traveling through London so we may...

Saint Joseph, Michigan
Reviewed 4 weeks ago via mobile

Nice hotel that is well decorated and very clean. The pool is large and warm. Breakfast was very good. The server was friendly and attentive. The receptionist was very "stoic" and not the "Richard" other reviewers talked about. Although we checked in on a Friday there were no USA Today available and none on Saturday morning. Since there is a...

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Thank Gardener2014
Reviewed 19 March 2017

The sofa bed was lumpy. It was old. It was STAINED. Human body fluids. No mattress pad. The hallways were dingy. Not sufficient lighting. Front desk staff was indifferent. Not rude but not friendly. Breakfast was typical for this type of motel.

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Helpful?
Thank Anne R
Cleveland, Ohio
Reviewed 10 February 2017 via mobile

This seems like an older property. The room featured a phone in the bathroom. Who does that anymore? The room itself was clean and comfortable. It always annoys me when Choice Hotels calls their larger sized rooms "suites." This was not a suite by any stretch of the imagination, but it did have a couch, a coffee table, a desk,...

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1Thank Dini O
Carol Stream,IL
Reviewed 6 January 2017

Was checked in by Richard, he was the nicest friendlyish guy, I have every meet at a Choice Hotel, he differently should be employee of the year. Beds were comfortable, breakfast was good, Orange Juice needs improvement. A great place to stay.

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Helpful?
Thank DennisCarolStream_IL
Management response:

We just love this compliment. Your wonderful response will serve to encourage us to continue to improve our guest service. we hope you visit us soon and allow us the opportunity to thank you in person.

Tolono
Reviewed 22 December 2016 via mobile

Family trip, we made reservations in advance to stay here. Very nice, clean and friendly place. Found a movie theater next door so something to do in the evening, decent pool, kids said water was warm.

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Helpful?
Thank Debbie J
Management response:

Thank you for the wonderful compliment. it is a pleasure to receive such positive comments. Your words will serve to encourage us to continue to improve our service. we hope you visit us again soon and allow us the opportunity to thank you in person.

Reviewed 8 December 2016

We normally stay at Hampton Inn or Holiday Inn Express, both of which are in this town; however, we did not have a reservation for this stay, and were looking to stay somewhere a little cheaper. We decided to try this property based off of the reviews on Tripadvisor. We were impressed with these items: free cookies until midnight, pool...

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Helpful?
Thank LeeAnn W
Management response:

You have not stayed with us. We do not have hot tub. We have very friendly staff. You must have got confused with other hotel. Sorry that you had a bad experience. Hopefully in the future you will try us.

Jacksonville, Florida
Reviewed 11 November 2016

We stay at Comfort Inns often when using points from our Choice card. The suite at this one was very comfortable, with a cozy bed and was clean. The staff were adequate and did their jobs but I would not describe anyone there as gracious or friendly. The breakfast provided was, again, adequate but did not have the variety nor...

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Helpful?
Thank stmary93
Management response:

We are glad that you liked our suite for cleaningness and comfortable. I have shared your feedback about breakfast to improve it. We look forward to seeing you on your next trip to town. Thank you for your response.

Shirley, In
Reviewed 2 November 2016

When we pulled in we were concerned regarding the fact that part of the parking lot was closed and it was obvious that some type of construction work was takiag place. The room we were given was clean, comfortable and quiet. The TV and Wifi both worked well. The attendant on duty was extremely helpful and assisted us in determining...

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Helpful?
Thank Terry T
Management response:

What an awesome compliment you have paid us and we thank you. Your wonderful response will serve to encourage us to continue to improve our guest service. We hope you visit us again soon and allow us the opportunity to thank you in person. I will be sure to share your comment with my staff.

36 photos of this hotel

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Breakfast Available
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Comfort Suites

Address: 1918 West Hwy. 192, London, KY 40741
Region: United States > Kentucky > London
Price Range: RM471 - RM549 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Comfort Hotel London
Comfort Suites London
London Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites staff and other travellers.
2 questions
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1 month ago
7 months ago

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Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go somewhere else”
H8844PEanner, 19 Mar 2017 | Read review
“room with 2 beds was my choice.”
midwestdriver, 18 Sep 2016 | Read review
“Try to get a room with a level floor and a door that is square.”
Trailerman68, 23 Nov 2015 | Read review
“The one bedroom suite with jacuzzi is very spacious. Jacuzzi didn't work during my stay.”
Mkkdean, 10 Sep 2015 | Read review
“Ask Richard when calling or checking in”
RJ758, 28 Jul 2015 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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