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Comfort Suites

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119 Reviews from our TripAdvisor Community

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Showing 119: English reviews
Dresden, Canada
Reviewed 21 April 2016

Excellent stay and Richard at the desk saw that we were very tired and immediately made us glad that we came there to stay. He was very efficient and friendly and relieved our stress with humour. Very clean rooms, excellent staff, great breakfast and I would recommend this place without hesitation.

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Helpful?
Thank hmtimko
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

We appreciate you choosing our hotel here in London for your recent nights stay. We are glad we were able to satisfy all your lodging needs so you could have a great stay with us here at Comfort Suites in London, Ky. We wish to thank you for the kind remards in regards to you visit and hope to see...

Grand Bend, Canada
Reviewed 10 April 2016

Having stayed here several times we like everything about this Hotel from check in to check out! The suites are roomy and spacious, the beds truly comfortable with quality fresh bedding! The amenities at this Hotel are excellent with a small but well equpped business office, free wi fi and parking. Also a great gym and good sized indoor pool....

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Helpful?
Thank Klexa25
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you so much for the positive review of your recent visit to Comfort Suites here in London. We are very glad you enjoyed your stay. It is very rewarding when our customer's have such a great experience when staying at our hotel. Again we appreciate your feedback and thank you for your business. We look forward to seeing you...

Sudbury, Canada
Reviewed 8 March 2016

We stayed here on our way back from Orlando. It is a little over half way back to Toronto so it worked very good. The service was amazing, the older lady that checked us in, was amazing and I stay in a lot of hotels. The room was as expected, very clean and very comfortable. I would plan to stay...

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Helpful?
Thank kpinch
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you so much for the positive remarks about your recent stay here at Comfort Suites of London. We appreciate your business and are glad you enjoyed your stay. We are very proud of all our staff for the hospitality they provide to our guest. Thank you again for choosing our hotel and we hope to see you again in...

Somerset, Kentucky
Reviewed 22 February 2016 via mobile

Only booked this hotel for the indoor pool and location. Pool was said to be open but heater must have been broken. Water was about 60 degrees. Got a charge on my credit card because it was promised to never be ran but apparently was ran and then refunded. Would have been nice to avoid those fees had I known....

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Helpful?
Thank hannahgrant68
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear "EH" We are sorry your stay didn't meet your expectations. As for the pool temp. We keep the pool Temp at a steady 82 degree's. This temp feel's cool to people sometimes because there body temp is @98.6 degree's. It is the policy of this hotel to authorize all Credit and Debit Card's. There are no execptions to this...

Reviewed 7 January 2016 via mobile

The staff were very helpful and friendly! Breakfast was good with lots of choices! Rooms were clean and affordable. Free wifi and cable tv. Would recommend this hotel for your stay in London! The indoor pool looked nice but did not have time to swim!

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Helpful?
Thank Greg A
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your positive feedback about your recent stay here at Comfofort Suites of London. We are very glad you had a great stay and enjoyed our breakfast and other admenities. We hope to see you again the next time you visit London, Ky.

St. Thomas, Ontario, Canada
Reviewed 23 November 2015

This was our first time staying at this location. The check in went very smooth. The room we had was satisfactory. Upon entering the room, we noticed that the floor went up and down. It seemed to roll up and down. The door was not square and I could run my fingers out the top. We plugged it for the...

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Helpful?
1Thank Trailerman68
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for choosing our hotel for your lodging needs. We are sorry you will not be staying with us again. The satisfaction of our guest is very important to us. We hope you will reconsider and allow us the opportunity to provide you with a great stay. Again, thank you for choosing Comfort Suites of London and we hope...

Michigan
Reviewed 17 November 2015

Nothing fancy here. Simple, hotel with clean bedding, lots of nice towels and nice showers. We rented the King Jacuzzi Room and the Jacuzzi was large and very nice. The outstanding this about this hotel is the staff, definitely the staff. We encountered four different staff people during a one night stay and everyone of them was very friendly and...

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Helpful?
Thank travelingrandma54
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for taking the time to review your recent stay wilth us here at Comfort Suites of London. We are very proud of are staff and the job they do as they are one of our most valued assets. We are glad you enjoyed your stay and got to experience the excellent hospitality our staff provides. Thank you again...

Lapeer, Michigan
Reviewed 9 November 2015

Place seemed a little old with the decor in lobby. Room not clean enough for me. Sewer-like odors coming from sink and toilet. Told staff just after we arrived and told the morning staff also. Hopefully they will fix it for the next guests...pretty disgusting.Breakfast had good variety, hard boiled eggs, plain egg rounds, good sausage patties, english muffins, bagels...

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Helpful?
Thank Kathy H
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear Kathy, We are sorry your satisfaction was not completely met during your recent visit with us.We hope you will accept our apologies and give us another chance in the future to provide you with the quality stay our guest are used to.

Kechi, Kansas
Reviewed 17 October 2015

This property is real convenient for us when we make the journey to the Carolinas one or twice a year. We have stayed here before and will again I'm sure. All around good stay. Clean and comfortable. Richard at the front desk is still a treat. Choice Hotels corporate should look at this guy for a customer service trainer.

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Helpful?
Thank Jim H
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Dear Jim, Thank you for choosing our hotel here in London again for your lodging needs. We appreciate your loyalty and are glad we continue to satisfy all your lodging needs. We thank you for such positive words you gave for us during your feedback on your review. It is very satisfying when our guest have such positive experiences during...

Memphis, Tennessee
Reviewed 11 September 2015

I was here for an extended period of time and really enjoyed my stay. Richard at the front desk is wonderful. He is very friendly and makes you feel like you are at home. My room was great. The jacuzzi didn't work, but I really didn't care. The size of the room made up for that. The living room could...

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Helpful?
Thank Mkkdean
Richard c, Guest Relations Manager at Comfort Suites, responded to this review

Thank you so much for the kind words you had in regards to your recent stay with us here at the Comfort Suites In London, Ky. We appreciate your business and your feedback. We are glad you enjoyed your stay and hope that you will visit us again in the future so we may provide you with another excellent stay.

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Breakfast Available
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Comfort Suites

Address: 1918 Highway 192 W, London, KY 40741-1679
Region: United States > Kentucky > London
Price Range: RM458 - RM498 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 62
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Also Known As:
Comfort Hotel London
Comfort Suites London
London Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites staff and other travellers.
1 question
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2 months ago

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Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room with 2 beds was my choice.”
 of 5 bubbles midwestdriver, 18 Sep 2016 | Read review
“Try to get a room with a level floor and a door that is square.”
 of 5 bubbles Trailerman68, 23 Nov 2015 | Read review
“The one bedroom suite with jacuzzi is very spacious. Jacuzzi didn't work during my stay.”
 of 5 bubbles Mkkdean, 10 Sep 2015 | Read review
“Ask Richard when calling or checking in”
 of 5 bubbles RJ758, 28 Jul 2015 | Read review
“Accessible room had a roll-in shower”
 of 5 bubbles Arlingtonfoodie31, 17 May 2015 | Read review
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