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Galt House Hotel

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3,681 Reviews from our TripAdvisor Community

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Showing 3,661: English reviews
Reviewed 1 week ago via mobile

We had a great visit and enjoyed some very good bourbons but were very disappointed in our accomdations, especially given the price point. The executive suite we had was drastically different than advertised. (See pics.) Housekeeping was not the best as when we arrived one queen bed was missing a sheet and the other bed had stained sheets. We had...

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Helpful?
1Thank Sallie J
GaltCustomerCare, Guest Relations Manager at Galt House Hotel, responded to this review

Dear Sallie, We are very sorry to hear that your stay did not meet your expectations. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please email me with a phone number or email address so we can discuss your issues personally and gather more detailed information so that...

Fishers
Reviewed 1 week ago via mobile

I had planned a trip to Louisville to go on a bourbon tour for my husband's 30th birthday. We chose to stay at the Galt House because it had a great location and the bourbon tour left from their hotel. What a huge mistake! We finally found where to check in, which is confusing because there are two towers with...

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Helpful?
Thank Ruth B
GaltCustomerCare, Guest Relations Manager at Galt House Hotel, responded to this review

Dear Ruth, This is very disappointing to hear and we are terribly sorry for these problems that you mentioned and that the overall situation was not handled in a more courteous fashion to your and your husband on your special occassion. We are trying to investigate this further and need some more information. If you do not mind, please contact...

Logan
Reviewed 1 week ago

Rooms were very nice,quiet, good views, easy parking, friendly staff, great food options. Convenient downtown location that was easy to get to. Many amenities and shops. The Rivue revolving restaurant at the top of the hotel was pricey but fun and nice ambiance.

Review collected in partnership with this hotel
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Helpful?
Thank davebO3264VJ
GaltCustomerCare, Guest Relations Manager at Galt House Hotel, responded to this review

Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Sincerely, Customer Care

Falmouth, Kentucky
Reviewed 1 week ago

Stayed at the Galt House for a conference in March. Hotel was clean and up to date. Staff was friendly and check in was seamless. Stayed in one of the suite rooms and it was very nice. The couch was worn in a couple spots but overall very nice room. The hotel was excellent in hosting the conference. The hotel...

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Helpful?
Thank sauchter
GaltCustomerCare, Guest Relations Manager at Galt House Hotel, responded to this review

Thank you so much for the candid feedback. Some of our best guests are the ones that tell us how we can improve. We are currently updating our hotel which is a lengthy process because of the size of our property. We do hope you come back to find the hotel improved. Sincerely, Customer Care

Scotia, New York, United States
Reviewed 2 weeks ago

As I type, I am looking at the worn, stained box springs of the king sized bed in our room on the 24th floor. This hotel needs revamping. I usually never complain, however, we ate at the Magnolia Cafe last night and our server was informed that my rare steak was indeed medium well... I cut it in front of...

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Helpful?
Thank Ruth F
GaltCustomerCare, Guest Relations Manager at Galt House Hotel, responded to this review

Dear Ruth, Thank you so much for the candid feedback. Some of our best guests are the ones that tell us how we can improve. We are currently set to begin stages of renovations for our property. We do hope you come back and find the hotel improved. We also wanted to apologize for your experience with our staff and...

Hamilton
Reviewed 2 weeks ago

My friend and I came to town for the twenty one pilots concert. We had booked through hotels.com. When we arrived there multiple large groups there for the weekend. We were told at checkin that our room type was unavailable so we received a free upgrade! It was fantastic, such a lovely room and well cleaned. Loved the walk in,...

Review collected in partnership with this hotel
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Helpful?
Thank Kimberly_Laycock
GaltCustomerCare, Guest Relations Manager at Galt House Hotel, responded to this review

Dear Kimberly, Thank you so much for the wonderful review! Our hotel is perfect for events at the YUM Center. We appreciate you staying with us and look forward to hosting you again. Sincerely, Customer Care

Benton
Reviewed 2 weeks ago

Very clean rooms and staff is very friendly. I have stayed here for business many times their rooms are very spacious. The bathrooms are exceptionally large. The wireless internet worked without any problems

Review collected in partnership with this hotel
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Helpful?
Thank Russ B
GaltCustomerCare, Guest Relations Manager at Galt House Hotel, responded to this review

Dear Russ, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Sincerely, Customer Care

Nolensville, Tennessee, United States
Reviewed 2 weeks ago via mobile

Upon arrival on a Friday evening after an almost 5 hour drive, I stood waiting in line behind about six other people. Girls volleyball tournament weekend...enough said. The check in desk was well staffed and moved people quickly through the line. My wait was maybe five minutes, if that. The lady who greeted us was smiling and friendly, immediately welcoming...

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Helpful?
Thank Debbie C
GaltCustomerCare, Guest Relations Manager at Galt House Hotel, responded to this review

Dear Debbie, Thank you for the wonderful review. Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We are proud that our staff helped make your weekend one to remember. We look forward to welcoming you back to the hotel in the near future.

Brentwood
Reviewed 2 weeks ago

The rooms are decent, but the workers are unfriendly and condescending. Members of the Concierge's desk were more interested in talking with each other than helping customers. The self-parking lot was confusing to get into the hotel and to exit it. The deli, which was the only reasonably price eatery for a family, had a limited selection, the service was...

Review collected in partnership with this hotel
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1Thank N352VProberts
GaltCustomerCare, Guest Relations Manager at Galt House Hotel, responded to this review

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to our Management Team and assure you that all your other complaints will be addressed immediately. Thank you again for your time and your business as...

Pewee Valley, Kentucky
Reviewed 2 weeks ago

I visited the Galt House last year but stayed in the RIVUE (normal room) tower. I was somewhat disappointed (my old review is here: https://www.tripadvisor.com/ShowUserReviews-g39604-d115090-r355087762-Galt_House_Hotel-Louisville_Kentucky.html#CHECK_RATES_CONT). I returned this year, for the same conference as before. This time, I splurged just a bit more on a Suite, and it made a noticeable difference. The room was very spacious, at least as...

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Helpful?
Thank HanLeia
GaltCustomerCare, Guest Relations Manager at Galt House Hotel, responded to this review

Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. It is great to see the comparison from past stays to this most recent one. Thank you for this invaluable information. We have...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Galt House Hotel
The Galt House Hotel
Cuisines: American
Cafe Magnolia
Cafe Magnolia
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Galt House Hotel, the Heart of Louisville, boasts 1,290 guest rooms and suites, 128,000 square-feet of convention space and more than 50 meeting rooms. Galt House Hotel features six full-service restaurants and lounges, including RIVUE, a 25th floor revolving restaurant with amazing cuisine, as well as the Rooftop Garden and Terrace, Club 360° Fitness Center and the three-story Conservatory that connects the two towers over 4th Street. It is connected to the KFC Yum! Center and the Kentucky International Convention Center, and within walking distance of Fourth Street Live! entertainment district, the Muhammad Ali Center, Kentucky Science Center, Kentucky Center for the Arts, Louisville Slugger Factory and Museum and Frazier History Museum. It is also within walking distance of unique shops and restaurants. ... more   less 

Additional Information about Galt House Hotel

Address: 140 North Fourth Street, Louisville, KY 40202
Region: United States > Kentucky > Louisville
Price Range: RM658 - RM2,357 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Galt House Hotel 3.5*
Number of rooms: 1300
Reservation Options:
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Also Known As:
Galt House Hotel Louisville
Galt Hotel Louisville
Galt House Hotel And Suites
The Galt House Hotel
Galt House Louisville Ky
Hotel Style:
#19 Family Hotel in Louisville
#22 Business Hotel in Louisville
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Questions & Answers

Here's what travellers have asked, with answers from Galt House Hotel staff and other travellers.
18 questions
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Questions? Get answers from Galt House Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Clean the windows so you can see out of them.”
 of 5 bubbles K812KIbillf, 28 Mar 2017 | Read review
“The suites are awesome.”
 of 5 bubbles 406maryy, 28 Mar 2017 | Read review
“Suite rooms are excellent.”
 of 5 bubbles sauchter, 16 Mar 2017 | Read review
“Opt for the suite. Having an entire living room and door between your bed and the hallway makes for a very quiet sleeping situation.”
 of 5 bubbles Tilmer, 10 Mar 2017 | Read review
“Rooms were great. ”
 of 5 bubbles Columbus0317, 8 Mar 2017 | Read review
5 of 5