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Hilton Garden Inn Louisville Airport

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Hilton Garden Inn Louisville Airport
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723 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Louisville Airport
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Showing 718: English reviews
lansing, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 June 2016

My mattress was hard as a rock the first night. After complaining, they informed me of a knob on the front of the mattress used to adjust firmness. I was able to finally sleep the second night. They DON"T tell you about the adjustability at check in. It cost me a full night's sleep the day before an important meeting... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Donnelly E
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear Donnelly E, I am so sorry to hear about your experience on our mattress. We hope that this experience does not dissuade you from staying at the Hilton Garden Inn Louisville Airport in the future. Feel free to reach out to me if you have further comments. We know that there is no way you can get that night's... More 

Pittsburgh
Level Contributor
42 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 13 June 2016 via mobile

We stayed at this Hilton Garden for a weekend getaway to Louisville. It is a 5 minute drive to Churchill Downs, 10 minutes from the heart of the city, and 20 minutes from Horseshoe Southern Casino. Highly recommend the hotel and its location. The service was phenomenal. Multiple outdoor seating areas--a small bar area and restaurant. Staff was onpoint with... More 

Helpful?
Thank cmckean126
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear cmckean126, We are so pleased that your stay with us was a quality stay indeed. We are always striving to exceed our guest's expectations every time they pull into our parking lot. We hope that we have earned the right to be on yoru list of hotels the next time you are staying in the Louisville area. Brian Hayden... More 

New Jersey, United States
1 review
Reviewed 12 June 2016

Very nice, clean, friendly staff, in a good area, free shuttle to and from airport. as;jr;lgnsr'liheqr;js'jrw; ojsedinewq e;v;'ijer;'v;ajm skj;';igje'rlhnn;rej';ijre e;w;hwlihfrw; ewdfljnwl;wde eljiirv fere'; ,rkr .

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert R
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear Robert R, Thank you for the review. We hope you will keep us as your hotel of choice the next time you are in the Louisville Area. Brian Hayden Sales Manager Hilton Garden Inn Louisville Airport More 

1 review
Reviewed 10 June 2016

The staff is professional and courteous. Everyone seemed to love their jobs! The rooms are very clean and the restaurant is excellent. I wouldn't want to stay anywhere else on my next visit. I checked in online but arrived very late to the hotel. Despite the hour, the gentleman at the front desk made me feel welcome.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank tammyp538
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear tammyp538, We thank you so much for you taking the time to write these wonderful comments. We are always striving to exceed our guest's expectations every stay. We hope you will consider the Hilton Garden Inn Louisville Airport the next time you are staying in the Louisville Area. Brian Hayden Sales Manager Hilton Garden Inn Louisville Airport More 

North Richland Hills, Texas
Level Contributor
739 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 385 helpful votes
Reviewed 10 June 2016

Close to the airport, but still about a 10 min. drive. Not AT the airport. There were 3 guys working behind the front desk when I arrived, and with no one in front of me, not one of the 3 greeted me. Hotel not in that great of a location, as other than a Cracker Barrel, there are no other... More 

Helpful?
Thank stevewilhite
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear stevewilhite, Thank you so much for reaching out to share the experience of your stay. We are trying to exceed every guest's expectation. I'm sorry to say that it seems that this was not the case during your stay. Please feel free to reach out to me to further discuss this stay at 502 318 2343 or email at... More 

Huntley, United States
1 review
Reviewed 9 June 2016

The quality of food was poor at the restaurant. moldy bread out every day at the breakfast bar. The staff and managers were top notch and the hotel was nice and clean. I would stay here again but find other places to eat

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Matt I
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear Matt I, Thank you for your review of our property. We are striving to exceed our guests expectations every stay, every time. Could you contact me directly at 502 318 2343 or email me at brian.hayden@hilton.com and give me more details? Brian Hayden Sales Manager Hilton Garden Inn Louisville Airport More 

Mentor, Ohio
Level Contributor
7 reviews
Reviewed 7 June 2016

taking in a baseball game at U of L, visiting with friends. great hotel and location. friendly staff, really nice rooms, lobby is very pretty, breakfast area and places to meet with friends. would stay again

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank mjjt5
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear mjjt5, Thank you for taking the time to complete this review. We are always striving to exceed our guests expectations. We would be honored to have you stay with us on your next trip to the Louisville Area. Brian Hayden Sales Manager Hilton Garden Inn Louisville Airport More 

Indianapolis, United States
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 June 2016

The hotel is in a good location, was clean, well maintained and staff was pleasant and polite. We also had breakfast there and it was a good meal for the cost. I would definitely stay in this hotel again,

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Carol M
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear Carol M, Thank you for taking the time to review our property. We hope we exceeded your expectations while you stayed with us. We would be honored to have you stay with us again for your next trip to Louisville. Brian Hayden Sales Manager Hilton Garden Inn Louisville Airport More 

Oakbrook Terrace, Illinois
Level Contributor
5 reviews
4 hotel reviews
Reviewed 6 June 2016

This hotel is due for upgrading. The rooms are well worn and so the staff doesnt keep it up. Bed spreads were dirty. Food service was good for breakfast . No one at the front desk wants to smile nor do they mention it if you are a Diamond member. The staff needs some retraining on customer service for the... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Chuck M
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear Chuck M, I am truly sorry for your experience with our property. I can assure you that your experience is not indicative of the level of service we strive to give to our guests. PLease call me directly at 502 318 2343 or email me at brian.hayden@hilton.com. I would love to hear more so we can correct this issue.... More 

jacksonville, United States
2 reviews
Reviewed 6 June 2016

good staff....great place to stay. been here on business and I have found it a very good hotel. Good people, friendly, and good food. The only thing about the survey is I wish could use the amount of words I would like to use and not a mim of 200

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jeffrey V
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear Jeffrey V, Thank you for writing your review. I would love to hear what you really wanted to say but didn't have room. Please feel free to email me directly at brian.hayden@hilton.com. You may take as many words as you would like. We process every bit of feedback, either positive or negative, we get from our guests to make... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Great American Grill
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Louisville Airport

Address: 2735 Crittenden Dr, Louisville, KY 40209-1113
Region: United States > Kentucky > Louisville > Fairgrounds , South Side
Price Range: RM424 - RM996 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Louisville Airport 3*
Number of rooms: 210
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Orbitz, Hotels.com, HotelsforEveryone, Cancelon, Booking.com, Priceline, Travelocity, Cheap Tickets and Odigeo so you can book your Hilton Garden Inn Louisville Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Louisville Airport Hotel Louisville
Hilton Louisville
Louisville Hilton
Hotel Style:
#3 Green Hotel in Louisville
#7 Family Hotel in Louisville
#11 Romantic Hotel in Louisville
#18 Business Hotel in Louisville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Louisville Airport staff and other travellers.
8 questions
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Massapequa N.Y.
over a year ago
franklin,ky

See all questions (8)

Questions? Get answers from Hilton Garden Inn Louisville Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms have a great view...we had a suite which was very nice & roomy”
 of 5 bubbles KathyR902, 27 Oct 2016 | Read review
“Try not to get a room right next to elevator, other than that it is good!”
 of 5 bubbles Amyemmence, 18 Oct 2016 | Read review
“all the rooms would be the same”
 of 5 bubbles ALH442, 17 Oct 2016 | Read review
“Stay on a floor above 2 to avoid noise coming from the lobby/street.”
 of 5 bubbles 919edwinaj, 10 Oct 2016 | Read review
“Ask for a room away from the elevators if you are a light sleeper”
 of 5 bubbles Paradise_Farms, 1 Aug 2016 | Read review
5 of 5
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