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Four Points by Sheraton Louisville Airport

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Four Points by Sheraton Louisville Airport
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202 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Louisville Airport
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Showing 201: English reviews
Knoxville, Tennessee
Reviewed 21 April 2016

The hotel was a good value. The staff was helpful and friendly, and the rooms were clean. The beds were comfortable, and the room was big. The only downside is that, like most hotels, there is not sufficient lighting, and the in-room coffee was gross. Overall, though, we enjoyed our stay. I would recommend this hotel to others.

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Helpful?
Thank Kelly E
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Kelly, Thank you for taking the time to share your experience! We were thrilled to have you. I am glad you enjoyed our signature Four Points Beds and the large rooms! We understand lighting can be an issue and we are upgrading our lighting throughout the building. We look forward to seeing you again soon and sharing our improvements with...

Pittsburgh, Pennsylvania
Reviewed 12 April 2016

We arrived late, 11:30 pm, to our room to find a jacket and suitcase. Someone from the front desk came in and scooped it up, assuring us that no one else would have access to our room. All fine. At 2:30 a.m., we got a call from the front desk saying that the individual had something they urgently needed in...

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Helpful?
Thank airinwagn
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Thank you for taking the time to share your experience with us. I would like to offer my sincere apologies for the issues you experienced during your stay. We hope that we have the opportunity to serve you in the future and make this right. If you would like to speak with me directly, please feel free to contact me...

Jackson, MI
Reviewed 4 April 2016

I stayed here recently for 2-nights on business and it pretty much served my needs. The common areas are clean, the hotel bar and restaurant staff is friendly and the dinner that I had there was excellent. The shower in my room did have some areas of mold in it (slightly) but all in all, it was a good room....

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Helpful?
Thank Thorn054
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Thank you for taking the time to share your experience with us! I am thrilled to learn of your excellent experience in the restaurant. I have shared your comments regarding the issue in your shower with our housekeeping and engineering teams to ensure this is corrected immediately. We look forward to seeing you again, soon!

Toronto
Reviewed 23 March 2016

Rooms: Clean but sparse looking. No luggage caddy, but there is a safe. The shower comes with dispensers for body wash, shampoo and conditioner - a really great idea and environmental too. The also have recycle bin and a small fridge and microwave which is also nice to have (i.e. you can buy a frozen dinner from front desk). On...

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Helpful?
Thank synToronto
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Thank you for your comments regarding your recent stay with us! We look forward to seeing you again, soon!

Saint Louis, Missouri
Reviewed 15 March 2016

Stayed here during a SCG Magic the Gathering tournament at the Convention Center in February 2016. The hotel had an ok location distance wise to the Convention Center, but not really close to much else. It was nice that they had a shuttle, but be prepared to wait for it. Also, while walking to the Convention Center is doable, it's...

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Helpful?
Thank Sarah M
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Sarah, Thank you for your feedback. I am thrilled you enjoyed our extensive bourbon collection and close proximity to the Expo Center. I would like to apologize for the unacceptable breakfast experience you had. We have devoted our resources to creating a new menu and improved staff performance to ensure we deliver the exceptional dining experience our guests deserve. I...

Chebanse, Illinois
Reviewed 12 March 2016

This was my 40th annual trip to the NFMS @ Louisville. We have stayed at this same site, but it was under different chain names in previous years. The facility has been updated somewhat. However, it was apparent the cleaning crew was understaffed for the NFMS event. They also advertised "breakfast available". But again, they were not prepared. The breakfast...

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Helpful?
1Thank Ron L
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Ron, Thank you for taking the time to share your feedback regarding your recent stay with us. I would like to apologize for the major inconveniences we caused during breakfast for you and your group. A delicious, fast meal is extremely important to our travelers. We have created a new menu and provided extensive training to our staff. We look...

Lagos, Nigeria
Reviewed 5 March 2016

This hotel meets the grade as a functional and convenient Starwood offering close to the Louisville airport. A free shuttle is available between the hotel and the airport. The hotel is old, but the rooms are spacious and clean.

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Helpful?
Thank DrJKC
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Thank you for your feedback! I am glad you were able to take advantage of our free shuttle! I appreciate your comments about the dated rooms. We look forward to showing off our upcoming renovations and hope to share our progress with you soon!

Savannah, Georgia
Reviewed 3 March 2016 via mobile

Terrible accommodations. House keeping was sloppy and not attentive. The breakfast at the on site restaurant was horrible. The biscuits one morning were so hard you could have used them for bricks, and count on butter,lots of it on everything even when you asked them to please omit it. Again, not very attentive to details. The one bright spot was...

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Helpful?
Thank gator123123
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Thank you for taking the time to share your experience. I would like to apologize for not providing the exceptional experience we strive to provide each guest. I have shared your feedback with our entire team so we can improve ourselves. I hope we have the opportunity to serve you in the future and show you our improvements.

San Luis Obispo, California
Reviewed 21 February 2016

Unfortunately I didn't know anything about the FFA convention going on the same week I was going to be out here. This was one of the few hotels left with any rooms available without having to drive an hour out of town. With that said, I'm happy that I picked this hotel over any of the other two choices I...

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Helpful?
Thank Chucky1382
Fort Knox, Kentucky
Reviewed 19 February 2016

Good location, close to the airport and the amusement park. Rooms seem a little dated. We only spent one night here due to a early flight. Not sure of the security around the area. looked like a few places for fast food within walking distance.

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Helpful?
Thank Tony C
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Tony, Thank you for taking the time to share your comments regarding your recent stay with us. We look forward to having you again, soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Derby City Delights. Whether you’re here for business, pleasure, or both, the Four Points by Sheraton Louisville Airport offers a perfect location for exploring the city. Our free airport shuttle will take you to and from Louisville International Airport (SDF), which is about five minutes away. The Kentucky Exposition Center is across the street, and we’re also close to Churchill Downs, the University of Louisville’s sports venues, and downtown’s many attractions.Service with Style. Everything you need or want is here, including a fitness center, pool, spa, business center, and helpful staff to guide you around the hotel and city. Enjoy classic American dishes and drinks at our restaurant and lounge. Our two state-of-the-art function rooms are ready to stage memorable meetings and events.Home away from Home. Our 117 spacious guest rooms are designed to help you relax when you’re on the road. Get a good night’s sleep on a plush Four Points by Sheraton Four Comfort Bed. For your convenience, each room features a refrigerator, microwave, and free extras like wireless High Speed Internet Access and bottled water. ... more   less 

Additional Information about Four Points by Sheraton Louisville Airport

Address: 2850 Crittenden Dr, Louisville, KY 40209-1116 (Formerly Country Inn & Suites By Carlson, Louisville Airport North)
Region: United States > Kentucky > Louisville > Fairgrounds , South Side
Price Range: RM395 - RM1,250 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Louisville Airport 3*
Number of rooms: 117
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Also Known As:
Country Inn And Suites By Carlson, Louisville Airport North
Country Inn & Suites By Carlson, Louisville Airport North Hotel Louisville
Country Inn Louisville
Louisville Country Inn
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Louisville Airport staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Louisville Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“good location, close to dinning and Churchill Downs”
 of 5 bubbles wildcat13, 10 Nov 2016 | Read review
“Our room was located at the rear so perhaps that was why it was so quiet.”
 of 5 bubbles Torontotraveller7575, 29 Aug 2016 | Read review
“I loved my room near the elevator.”
 of 5 bubbles 151arleneu, 14 Nov 2015 | Read review
“A room facing the rear of the property might be quieter than the rooms facing the main street.”
 of 5 bubbles BGBedm, 17 Oct 2015 | Read review
“Our room was facing east for a nice sunrise...”
 of 5 bubbles johnhS8454FV, 8 Sep 2015 | Read review
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