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Newly renovated so it was clean. Staff was friendly we called about having our dog with us so they held a room to easily get in and out. Saw reviews it was a bad neighborhood- no it was a college area and we felt safe...More
Thank Jo F
Response from General M, General Manager at Residence Inn Louisville DowntownResponded 23 October 2017
Thank you so much, we are thrilled that you had such a great time! I know I speak for my entire team when I say that your review reaffirms why we are in this business. We take pride in providing exceptionally clean rooms. Please let...More
LOCATION: Just back from 4 nights during Ironman Louisville. The race is based on the riverfront so the location of the Residence Inn was fine for us. As others have written, it is not the best if you plan on activities downtown such as 4th...More
Response from General M, General Manager at Residence Inn Louisville DowntownResponded 24 October 2017
Thank you so much for leaving this detailed review. Learning how we can better improve our guest experience is invaluable to us. I will make sure to pass on your kind words to our staff. We look forward to the opportunity to welcome you back...More
Our 2 bedroom suite in this residence Inn was large enough, but the hotel itself is really showing it's age. The refrigerator's icemaker when turned on poured water all over the floor. and there are no ice makers.
Took the family for a fun visit up the road to look at some baseball building and interactive museum viewing. We were very fortunate to book a suite that had two rooms a kitchen and two baths. One of the baths with a roll in...More
Thank B.J H
Response from General M, General Manager at Residence Inn Louisville DowntownResponded 10 September 2017
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We welcome you back to visit us again.
Terrible location and just in sad shape. The rooms were dirty and beat up. Marks on walls and furniture. Dirty counters and sink.
The hotel needs major renovations. This is probably the worst residence inn we have stayed in and we stay in a lot...More