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Residence Inn by Marriott Louisville Downtown

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Traveller (75)
Room & Suite (69)
Videos (1)

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About

#36 of 120 hotels in Louisville
Location
Cleanliness
Service
Value
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Kids stay free
Children's television networks
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Breakfast buffet
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Stovetop
Kitchenware
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
394Reviews9Q+A77Room tips
Traveller rating
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Sarah M wrote a review Dec 2019
Chicago, Illinois3 contributions2 helpful votes
I am so disappointed as the hotel was fine however upon checking in I was asked, did I have a car to which I replied, no, as I had flown in from Chicago for a business meeting with a colleague who lives in Louisville. Upon receiving my bill, PARKING WAS ADDED. I called the hotel TWICE and left a message with the Business Administrator and NEVER heard anything back. It is unfortunate as the hotel is well located and the rest of the stay lovely but we are traveling often to Kentucky in the new year but we will NOT be using this hotel again!
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HotelHotshot01, Front Office Manager at Residence Inn by Marriott Louisville Downtown
Responded 8 Dec 2019
Thank you for choosing to stay at the Residence Inn Louisville Downtown and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these problems from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Louisville.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Allengirl5 wrote a review Nov 2019
96 contributions44 helpful votes
Residence Inn is our go to choice when needing lodging. We had a terrible experience this visit. There was a power outage in the evening that seemed to only affect our hotel (I don’t know for certain, I didn’t have time to investigate). We were told it would be restored by midnight. By the time we checked out which was close to 8 am, there was still no power, our food in the refrigerator was probably spoiled, we couldn’t shower, and there was no breakfast (one of the reasons we choose this hotel). We were never given any kind of reason. I know the staff can only do so much. We left without a good impression.
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HotelHotshot01, Front Office Manager at Residence Inn by Marriott Louisville Downtown
Responded 24 Nov 2019
Thank you for choosing to stay at the Residence Inn Louisville Downtown and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these problems from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Louisville. There was a power outage involving 400+ LG&E Customers. Unfortunately our hotel was right in the middle of the affected range. With constant communication with Louisville Gas and Electric we were passing information on to you as it became available to us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Astylez wrote a review Nov 2019
2 contributions
The management presence in this hotel/motel is always next to none. In a crisis such the power going out for over 12hrs is very serious and someone from management should have been available to answer questions and to provide solutions for the guest staying at the hotel. People have health conditions, elderly, and small children staying at the hotel and no one in management thought to come in to deal with the crisis. Instead left it for the regular staff to take the heat without control to provide assistance to the guest. The Front Desk manager and General manager was both notified and neither thought is was important enough come in to help the guest staying at their hotel. Sitting in the dark and cold af is not my idea of pleasant stay at the Residence Inn. Which in others
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HotelHotshot01, Front Office Manager at Residence Inn by Marriott Louisville Downtown
Responded 24 Nov 2019
Thank you for choosing to stay at the Residence Inn Louisville Downtown and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these problems from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Louisville. With constant communication between our hotel team - management team - and LG&E(Louisville Gas and Electric). Our number 1 goal was to bring convenience to our guest. LG&E provided some information regarding the power outage. We unfortunately were right inside the affected area of outage. Over 400+ LG&E Customers were affected in our area. So sorry you had a poor experience as we stride to deliver excellence in hotels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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S C wrote a review Nov 2019
Ohio City, Ohio407 contributions107 helpful votes
This Residence inn is under much needed renovation. The lobbying, halls, and rooms do show the wear of an older and well occupied location. Staff was professional and retro very welcoming t check in. Parking $18.00 and attached. Overall a good value for a nights stay in louisville .
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HotelHotshot01, Front Office Manager at Residence Inn by Marriott Louisville Downtown
Responded 17 Nov 2019
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pdcarta wrote a review Nov 2019
2 contributions
I can’t say enough about what a great experience it was to stay here. Hotel rooms are all the same, but the quality of the staff is what makes a difference. RICKY, JAY, AARON, AMBER, HEATHER are the kindest, most generous and helpful people that I’ve met while on any business trip that I’ve had. Their professionalism is only matched by their genuine charisma.
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HotelHotshot01, Front Office Manager at Residence Inn by Marriott Louisville Downtown
Responded 8 Nov 2019
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brendan S wrote a review Oct 2019
Arlington, Virginia1688 contributions675 helpful votes
The Residence Inn was an inexpensive choice that served its function and didn't offer much more than that for me. The location is in a bit of a no-man's land with some deserted buildings and an overpass nearby, but this also means that it's located within less than a mile of everything in the East Market District, Downtown and Waterfront areas, making it centrally-located. The building itself is notably outdated. The sink in the room was cracked, the door stuck, and the decor was drab. A renovation is in progress, but that meant construction workers and equipment everywhere and planned water and electric shutdowns while I was there. I passed on a room below the construction noise and ended up with a noisy one right by the parking deck entrance. The room itself was
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HotelHotshot01, Front Office Manager at Residence Inn by Marriott Louisville Downtown
Responded 30 Oct 2019
Thank you for providing your feedback. We value our reviews greatly to see where we can improve as a team. Our goal is to provide exception hospitality to our guest and we stride to do so every day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tbddd wrote a review Oct 2019
1 contribution
Excellent customer service by heather at front desk above and beyond customer service marriott residence in downtown Louisville Kentucky she made my stay so pleasant and ienjoy every moment she made sure I was satisfied
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HotelHotshot01, Front Office Manager at Residence Inn by Marriott Louisville Downtown
Responded 18 Oct 2019
Thank you for the excellent review! We aim to deliver execellence in hospitality through all aspsects. We are happy to hear you enjoyed your stay at the Residence Inn. Thank You!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Christina C wrote a review Oct 2019
1 contribution
I have to say-- hands down our stay here was incredible! Ricky, Heather, Tony, and Aaron behind the front desk were helpful, kind, funny, and gave us the best service and made our stay unforgettable. We are so grateful the accommodations were comfortable and right in the heart of so many places to visit The staff at this hotel is by far the best, my friends and I ever met. We would recommend this hotel to anyone, the friendly staff, outgoing people there, and genuine kindness will always be remembered. We will definitely be visiting again!!!!!!Thank you
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Date of stay: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HotelHotshot01, Front Office Manager at Residence Inn by Marriott Louisville Downtown
Responded 4 Oct 2019
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dw86 wrote a review Sept 2019
1 contribution
I really enjoyed my stay especially the kindness I received from Ricky at the front desk. He took care of every request I had within minutes. He even recommended a great restaurant and brewery with in walkin walking distance
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from HotelHotshot01, Front Office Manager at Residence Inn by Marriott Louisville Downtown
Responded 4 Sept 2019
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cloakster wrote a review Aug 2019
Augusta, Georgia1 contribution1 helpful vote
I am in the military and came to KY to visit with my kids prior to departing oversea. I wasn't sure if I would make it all the way to Louisville before having to stop, so I did not have prior reservations. I was concerned I would not have the most ideal experience due to lack of planning on my part, however, Ricky saved the day. From the time I walked through the door and explained my situation, to providing all the extras for my kids, he truly took care of me. Even accommodated me when I asked if I could have a skyline view of the city. Truly a great experience. If you are coming to Louisville, this is a great spot. Not to mention with the suites you get a queen bed and a pull-out bed which makes it still feel like you have a master bedroom. Would definitely recommend the 1 or
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from HotelHotshot01, Front Office Manager at Residence Inn by Marriott Louisville Downtown
Responded 4 Sept 2019
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 585 - RM 1,056 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn louisville downtown hotel louisville, louisville residence inn
LOCATION
United StatesKentuckyLouisvilleCentral Business District
NUMBER OF ROOMS
140
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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RESIDENCE INN BY MARRIOTT LOUISVILLE DOWNTOWN: See 393 Hotel Reviews, Price Comparison and 96 Photos (KY) - Tripadvisor