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All reviewsrooftop barfront deskhenry claytop floorwithin walking distanceparking garagethe shuttle drivergreat weekendfourth street livelouisville downtownthe hotel staffgreat stayrestaurants and barsrooms were cleani highly recommend this hotelbusiness tripconvention center
Great hotel with a nice roof top bar and restaurant.
The location is great with the main downtown areas within walking distance and the main highway easily accessible going to or from the hotel.
Very friendly staff on the front desk, particularly the lady who...More
Response from Simone L, Guest Relations Manager at Hilton Garden Inn Louisville DowntownResponded 2 days ago
Can you explain why we received a 4 stars? I am very concerned as we strive to be the best but we have somehow failed you.
Looking forward to reading your comments.
This hotel was awesome and truly gave me the diamond treatment as a Hilton Hhonors diamond member.
The staff were great; especially Ms. Simone at the front desk as there was seemingly nothing she couldn't help me with. The staff, and her in particular, were...More
1 Thank vagabond4co
Response from Simone L, Guest Relations Manager at Hilton Garden Inn Louisville DowntownResponded 15 January 2018
We are the Epitome of Southern Hospitality. We strive to deliver an outstanding experience and create everlasting memories.
I am glad we have succeeded!!!!
Please come back anytime!!!!
Clean, spacious but not not too elegant city hotel.
Basic breakfast with good egg omelets.
Restaurant on top of the building (8th floor), has often loud live music.
Due to rnovation work on a parking garage opposite the hotel and because of the night traffic...More
1 Thank Safe S
Response from Simone L, Guest Relations Manager at Hilton Garden Inn Louisville DowntownResponded 5 days ago
Dear Safe S:
I am so sorry you are disappointed with your stay with us. I am very surprised that our efficient team members were not able to find you a quiet room.
As far as the parking being expensive I can assure you that...More
My wife and I went to a concert at the Palace in downtown Louisville and stayed at the Hilton Garden since it is right next door.
Had a great experience, we're Hilton Honors members so we got a room at the end of the hall....More
Thank Timothy W
Response from Simone L, Guest Relations Manager at Hilton Garden Inn Louisville DowntownResponded 6 days ago
Dear Timothy W :
We are so glad you had enjoyed your stay with us.
Please come back anytime.
This hotel set the bar high for hotels!
We had a group of six that was in town for bourbon tours. Two of the six travel frequently for work so their expectations are already high. I have a background in hospitality management so I also...More
Response from Simone L, Guest Relations Manager at Hilton Garden Inn Louisville DowntownResponded 1 week ago
Thank you so much for the great review.