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SpringHill Suites Louisville Airport

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04/06/2017 05/06/2017
1 room 2 adults 0 children
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SpringHill Suites Louisville Airport
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43 Reviews from our TripAdvisor Community

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Showing 43: English reviews
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Toronto, Canada
Reviewed 3 days ago NEW

I stayed here for 2 nights in May 2017. Positives: - excellent shuttle service to/from airport - clean suite - equipped with microwave & refrigerator - spacious - internet was speedy - check in was great; staff helpful and friendly - exercise room and pool available - breakfast was reasonable Negatives: - traffic from the nearby highway is a background...

Thank TorontoCanadaEh
Pittsburgh, Pennsylvania
Reviewed 1 week ago via mobile

Extremely clean and friendly staff! I love the location- it's close to the airport and not too far away from downtown. I appreciate the extra space in my room which allows me to work more efficiently!

Thank Stephanie W
Chad M, Front Office Manager at SpringHill Suites Louisville Airport, responded to this review

5 Star, We just want to thank you for taking the time to let us know how your stay was. We strive for great customer service. We hope to see you again in the future when your travels bring you to Louisville. Sincerely, Chad McCubbin Assistant General Manager

East Windsor, New Jersey
Reviewed 2 weeks ago

The front desk staff was very nice upon check in. Upon entering the room everything appeared just fine. Then I started to see things that quickly wiped away the outside shine. One of the to window panels was completely fogged over, almost as if the window seal was broken. And that may have been possible since all highway noise was...

Thank Case1096
Mark K, General Manager at SpringHill Suites Louisville Airport, responded to this review

Dear Case1096: Thank you for choosing to stay at the SpringHill Suites Louisville Airport. I would first like to apologize for the unusually poor experience you encountered. I am glad you found the front desk to be friendly as well as the fitness room being in good working order. I am truly sorry to hear that the room you occupied...

Brook Park, Ohio
Reviewed 19 April 2017 via mobile

We stopped last minute after driving for several hours. SpringHill suites are usually a solid choice, and this was no exception. My only issue was the noise. Obviously this is an airport location, and right next to the highway. I would have expected better window insulation. When we checked in, I was told our room was away from the highway,...

Thank momof3BrookPark_Ohio
Chad M, Front Office Manager at SpringHill Suites Louisville Airport, responded to this review

MOMO, We just want to thank you for letting us know about your stay and will look at window insulation going forward. We have put earplugs in the rooms now to help such matters. We appreciate your survey and take these comments very seriously. Sincerely Chad McCubbin Assistant General Manager Springhill Suites Louisville Airport

Reviewed 25 March 2017 via mobile

My husband, myself and two 10 yr old boys spent the night here on a fun trip to Louisville. The room was large and clean. The staff was very friendly and helpful, offered a list of local restaurants when we asked. Breakfast was good, typical for s Springhill Suites. Pool was indoors!,, and not crowded. The hotel was close to...

Thank Jo Ann E
Reviewed 12 March 2017 via mobile

So just a few things that are probably more picky than anything else. One there is no door separating the bathroom and sleeping area. There is door separating the toilet and shower from the sleeping area but that does no good if one person is up getting ready and the others are trying to sleep. There is no way not...

Thank tigerfan03
Chad M, Front Office Manager at SpringHill Suites Louisville Airport, responded to this review

Tigerfan03, Thank you for sharing your experience at the SpringHill Suites Louisville Airport through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our...

New Richmond, Ohio
Reviewed 10 January 2017

This was a short trip with my daughter. We went to an event at the KY Expo center so the location was ideal. We checked in about 5pm on January 1st. While talking to the girl while we checked in she told us the hotel was not crowded as most of the crowd (NYE) has checked out that morning. The...

Thank Christy C
Chad M, Front Office Manager at SpringHill Suites Louisville Airport, responded to this review

Christy C, We just want to thank you for taking the time to let us know how your stay was. We appreciate the feedback and always look on ways to improve. We look forward to having you stay with again if your ever back in the area. Sincerely, Chad McCubbin Assistant General Manager Springhill Suites Louisville Airport

Reviewed 13 December 2016

Wow, I've stayed in many Marriott properties (Platinum member for several years due to frequent business travel) but this by far has been one of the worst experiences I've had. Let me say I'm very low-maintenance guest--I never complain or leave a bad review---so it takes a LOT to push me over the edge. Congratulations Louisville Airport Springhill Suites, you...

1Thank MBNOh
David M, General Manager at SpringHill Suites Louisville Airport, responded to this review

We are so very sorry that you had a bad experience with us! Please know that this is not typical of our hotel, and we would love to have another opportunity to win you over.

Nashville, Tennessee
Reviewed 5 December 2016 via mobile

This is, without a doubt, the worst Marriott property I have ever stayed in. I checked in via the mobile app and notified of the hotel that we will be arriving on Friday at 3 PM - the regular check-in time. When we arrived we were informed that our room was not ready (because of so many late check outs)...

2Thank Jessica J
Chad M, Front Office Manager at SpringHill Suites Louisville Airport, responded to this review

Dear Jessica, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the SpringHill Suites Louisville Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for GUEST ISSUES throughout...

Albuquerque, New Mexico
Reviewed 3 October 2016

This hotel feels new and it sleek. The breakfast is great, the room/suite wonderful and everyone is so NICE! We turned in our rental car early and used the shuttle. It saved time in the early hours. The fantastic front desk person told us to go to the Cottage Inn for dinner. It was 5 minutes away and a true...

Thank historylv2014

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Management photos: Courtesy of the property manager

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Room/Suite (22)
Hotel & Grounds (6)
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Dining (21)
Business Centre/Function Rooms (2)
Bathroom (2)
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04/06/2017 05/06/2017
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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about SpringHill Suites Louisville Airport

Address: 820 Phillips Ln, Louisville, KY 40209-1330
Region: United States > Kentucky > Louisville > Fairgrounds , South Side
Price Range: RM575 - RM943 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Louisville Airport 3*
Number of rooms: 120
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Also Known As:
Springhill Suites Louisville Airport Hotel Louisville
Hotel Style:
#27 Family Hotel in Louisville
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Louisville Airport staff and other travellers.
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over a year ago

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Questions? Get answers from SpringHill Suites Louisville Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are dirty, stay elsewhere”
  • Garbage
  • Nail clipper
  • Cloudy Window
Case1096, 10 May 2017 | Read review
“Any room is good. They seem to be soundproofed.”
historylv2014, 2 Oct 2016 | Read review
“Close to Kentucky Kingdom and Airport”
J2428QSjoel, 26 Jul 2016 | Read review
“Third floor was great”
WorldTravelers1218, 6 Feb 2016 | Read review
“The higher up the more city lights you'll see!”
larong2015, 7 Dec 2015 | Read review
5 of 5
US$134* /night
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Prices are for 1 room, 2 adults
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