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Made reservation through CheapTickets which they confirmed 67323SB004505, 17 April @ 756PM. This was for period of 22-29 May '17. Received call at airport 22May @ approx 750PM to confirm that I was still coming. Reservationist had problems at first finding itinerary but eventually located...More
Nice quiet area. Right of I 64 and 164.. Love the full kitchen which includes full size refrigerator, OVEN, 4 burner stove, microwave and sink, bar, recliner, computer desk and nice large flat screen TV and very pet friendly with nice spaces to walk my...More
I reserved a room with a credit card for an employee, when he arrived, Manager told him that she cancelled the reservation. I was never called, employee, that room was reserved for was told too bad, no alternative accommodations made.
Response from Alyssa B, Public Relations Manager at Crossland Economy Studios - Louisville - St. MatthewsResponded 16 August 2016
Hi Chip, we apologize for the inconvenience your employee experienced at our property. If you'd like to discuss your concerns further and haven't done so already, please don't hesitate to contact us. Thank you.
My girlfriend booked this hotel for our one night in Louisville and because it was only a night I agreed despite the bad reviews on this page. On arriving, however, I regretted this greatly, both the rooms and outer appearance are that of an old...More
Thank Ben P
Response from Alyssa B, Public Relations Manager at Crossland Economy Studios - Louisville - St. MatthewsResponded 11 August 2016
Hi Ben, thank you for your comments about your stay. We will be addressing the customer service issues you had with our hotel management team, and apologize for the experience you had with them. I do appreciate your notes about the room and hotel needing...More
I have read all the reviews in my opinion this hotel has quality staff and the rooms are livable. The staff goes out of their way to make sure everything is comfortable for your stay. This is a very quiet and peaceful hotel both the...More
Thank Tl C
Response from Alyssa B, Public Relations Manager at Crossland Economy Studios - Louisville - St. MatthewsResponded 13 July 2016
Dear Guest, thank you for your comments about your stay. We're glad you enjoyed your stay and hope to serve you again in the future. Thank you for choosing Crossland Studios as your home away from home.
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