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Stayed in a room with a queen bed and pull out sofa. Housekeeping failed to replace the sheets from the previous guest. Disgusting. The room was not cleaned well overall, but that failure was far and away -- the biggest issue. Called the front desk...More
1 Thank onesmileygirl
Response from Kristin H, General Manager at Residence Inn Louisville EastResponded 18 October 2016
I'm so sorry for your experience on your recent stay! We really appreciate the feedback that allows us to improve for our guests. Your housekeeping issues were unacceptable, and have been addressed with the staff to ensure that there will be no repeat occurrence. I...More
The room was fine and quite adequate but the bed was a little hard. One exceptional point is breakfast. Brenda Turney made breakfast a truly wonderful experience. Her personality makes breakfast a highly anticipated event each day.More
Response from Kristin H, General Manager at Residence Inn Louisville EastResponded 11 October 2016
Thanks so much for posting a review! I agree, Brenda is fantastic! You can really tell how much she enjoys taking care of our guests. I already know she is hoping you will visit us again when you travel to Louisville. For the future, I...More
I am a repeat long term guest at this Residence Inn. Its location is convenient for my work here in Louisville. The rooms are comfortable and ongoing improvements are being done without significant disruption to the guests. Several healthy and delicious food options have been...More
Thank Jai S
Response from Kristin H, General Manager at Residence Inn Louisville EastResponded 13 September 2016
Thank you for posting a review! It is such a pleasure to have you as a member of our Residence Inn family! I'm glad you enjoy our new breakfast offerings...........some of which you had suggested we serve in your past visits! We always look forward...More
I am not going to focus on my room issues. The dirty towel in my bathroom, the leak in the shower or the ants in the kitchen. The reason I am not going to focus on these things is I was overwhelmed with how each...More
Response from Kristin H, General Manager at Residence Inn Louisville EastResponded 31 August 2016
Thank you for posting a review on the service provided at this hotel. Once again my apologies that you experienced issues during your stay, as our goal is that each guest have a comfortable relaxing stay. I am proud that the staff was able to...More
Management and all staff are friendly and helpful. Ms. Brenda Turney, in particular made an impact on me with her service & work attitude and became my friend during my latest eight day / seven night visit.
Response from Kristin H, General Manager at Residence Inn Louisville EastResponded 12 August 2016
Thanks so much for your review! Brenda was so pleased you mentioned her, and she was already saying how much she missed you in the morning. We all hope to see you again the next time you visit Louisville!
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Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Things to do
Fitness Centre with Gym / Workout Room
US$110 - US$274 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#9 Business Hotel in Louisville
#12 Family Hotel in Louisville
Non-Smoking Rooms ,
Number of rooms
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