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Residence Inn Louisville East

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Residence Inn Louisville East
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222 Reviews from our TripAdvisor Community

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Showing 220: English reviews
Santa Clarita, California
Reviewed 4 November 2015 via mobile

Our stay was terrific. The food exceeded our expectations. Brenda (the cook) made mornings a joy with her friendly helpfulness. The rooms were great as well. Seven of us traveled to Louisville from California and if we need to make the trek again, well stay here. Thanks!

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Helpful?
Thank prprprprpr
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks for posting a review, and especially for mentioning our wonderful staff member Brenda. You can see why she was a "Breakfast Attendant of the Year" for Residence Inn worldwide! She really does make starting your day a lot more fun.....and yummy! We look forward to seeing you again the next time you visit Louisville.

Bardstown, Kentucky, United States
Reviewed 11 October 2015

Great stay, great guest services, room are clean , and can't get better than Residence Inn East. A little distance from down town, but close many restaurants and a large shopping mall. Be sure to check for ice as you may need to go to office.

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Helpful?
Thank Luke M
Kristin H, Manager at Residence Inn Louisville East, responded to this review

Wow Luke! Thank you so much for the nice review! Great service and clean rooms is what we aim for and it is great to hear that you enjoyed our hotel and the service you received during your stay. See you next time!

Santa Clarita, California
Reviewed 11 October 2015

Sadly the pool was being worked on so I didn't get to experience that, but the hotel breakfast was the best! Brenda is the one who makes it, and she is simply the most friendly person! She also makes an amazing breakfast! She was definitely the highlight of my stay. However, that's not to say the other staff was not...

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Helpful?
Thank Peter G
Kristin H, Manager at Residence Inn Louisville East, responded to this review

Thank you for your feedback on the breakfast. I will let Brenda know about your wonderful comments in this review. We hope we get a chance to serve you again.

Newburgh, Indiana
Reviewed 6 October 2015

Five of us met to enjoy the St. James Art Fair. The penthouse sleeps six, with a loft bedroom, two baths, full size kitchen, and living room. There are steps up to the unit and steps to the loft after one enters. The kitchen looks newly remodeled with stainless steel appliances. The furniture in the living room and a few...

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Helpful?
Thank Patricia T
Kristin H, Manager at Residence Inn Louisville East, responded to this review

We appreciate you staying with us and sharing your experience. We are so happy you enjoyed our spacious suites and comfortable beds. Thank you for your kind words about our staff. Brenda is thrilled you remember her name! We hope to see you again soon.

Albuquerque, New Mexico
Reviewed 19 September 2015

This is an old-style Residence Inn with the condo-like setting. The property has been adequately updated, except for the slow and unreliable wifi. (I got their "premium" connection, which did not make a bit of difference). The staff was consistently courteous, friendly, and professional. The location was convenient to major highways and felt safe. Marriott has standardized (reduced) the Residence...

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Helpful?
Thank Just_a_Rd_Warrior
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for posting a review. I am so sorry you had issues with the wifi, as we completed the upgrade to the faster internet this past year. We do provide a support number in the rooms to help identify any "down" areas, as advanced technology seems to need constant monitoring. I agree that our location is perfect, and...

Orange, California
Reviewed 18 September 2015

As a Marriott Platinum, I've obviously stayed in a fair number of properties. This site is a very good example of a Residence Inn and our two-bedroom suite was very nice. The staff there, especially Ynette, made us feel special in a very genuine way. I can highly recommend this location for anyone staying in the eastern part of Louisville.

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Helpful?
Thank Bill R
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for posting a review. We are so pleased you enjoyed your recent stay, and the hospitality provided by our staff. Yvette, our operations manager, does an excellent job of taking care of all of our guests, and is really an asset to the property. I know we will see you again the next time your travels bring...

Pittsburgh, Pennsylvania
Reviewed 14 September 2015

After having a very negative experience at another hotel we moved to the Residence Inn East. The staff was very accommodating and the customer service and room was great. I travel a lot for my job and can say this was a great hotel. We will definitely stay again.

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Thank Pittsburgh3
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for your review. I am pleased you enjoyed your stay with us, and I have passed on to the staff your kind words regarding their service. We certainly hope you will stay with us the next time travel brings you to Louisville!

Louisville, Kentucky
Reviewed 3 September 2015

When your away from home for long periods of time for work, it's nice to know you can have a home like feeling for your extended stay. The hospitality my wife & I recieved for breakfast was outstanding & enjoyable. Brenda Turney went out of her way to make us feel special!!! We will be here for several more months...

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Helpful?
Thank Michael N
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for your review, and for the excellent idea of the fusion water at the desk. It is a hit with both the staff and the guests! We have so enjoyed having you here as another part of our Residence Inn family! The whole staff loved the individual "shout outs", and appreciated your review immensely. Thanks again!

Louisville, Kentucky
Reviewed 31 August 2015

Breakfast is awsome here. Thanks to Ms. Brenda. And i need to thank Ms. Yvette she is great at her job, and she takes time to see if you have everything you need. Could not ask for a better place to stay. And the girls that clean our room are so sweet. And the guy at the frout desk dont...

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Helpful?
Thank DMI62
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thanks so much for your review. I have passed on your kind comments to our staff, who are always pleased to hear when our guests have such positive experiences. I am confused with the rest of the review, where you mark service, location and sleep quality a 1? Please let us know what we can do to make you more...

Southlake, Texas
Reviewed 18 August 2015

My recent stay at this Residence Inn wasn't great, but in fairness to the hotel's management staff, my stay was short, so I did not raise issues for their attention. My biggest issue was with the general cleanliness of the room. Upon opening the door, there was a squashed cricket on the floor, not something I really enjoyed seeing. The...

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Helpful?
Thank DragonChowhound
Kristin H, General Manager at Residence Inn Louisville East, responded to this review

Thank you so much for posting a review. I am so sorry your experience was not what we usually offer here at Residence Inn Louisville East. We take feedback seriously, and I would appreciate additional information, to assist me in isolating the process that failed, resulting in your less than positive experience. Please contact me at 502-425-1821. I look forward...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Self-Serve Laundry
  • Room Service
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
The newly renovated Residence Inn by Marriott Louisville East is an upscale apartment-style hotel offering spacious guest suites with fully equipped kitchens. Our studios and penthouse suites features complimentary high speed internet access and flat screen TV’s with digital satellite. Conveniently located off I-64 and I-264, this hotel is near many restaurants, Oxmoor and Summit Shopping Malls, Churchill Downs, and Slugger Museum. We are walking distance to University of Louisville Shelby Campus and major business.The hotel also provides a complimentary full hot breakfast and evening reception (Monday thru Wednesday), outdoor swimming pool, and complimentary passes to Power House Gym fitness center. Whether for business or leisure, the Residence Inn Louisville East is your ideal “home away from home”. ... more   less 

Additional Information about Residence Inn Louisville East

Address: 120 North Hurstbourne Parkway, Louisville, KY 40222
Region: United States > Kentucky > Louisville > Lyndon
Price Range: RM557 - RM1,310 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Louisville East 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Residence Inn Louisville East Hotel Louisville
Louisville Residence Inn
Hotel Style:
#9 Business Hotel in Louisville
#14 Family Hotel in Louisville
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Questions & Answers

Questions? Get answers from Residence Inn Louisville East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the loft room!”
 of 5 bubbles BeachGirl155, 3 Feb 2017 | Read review
“Get the 2 bedroom suites”
 of 5 bubbles aundriad2017, 31 Jan 2017 | Read review
“Some rooms have a fire places if you want.”
 of 5 bubbles S5892CEdavidl, 29 May 2016 | Read review
“All the rooms were nice.”
 of 5 bubbles shelleyw983, 22 May 2016 | Read review
“Single or Villa”
 of 5 bubbles madhusudhanaa, 30 Apr 2016 | Read review
5 of 5