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Cottonwood Suites Louisville Fair & Expo Center

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Cottonwood Suites Louisville Fair & Expo Center
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126 Reviews from our TripAdvisor Community

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Showing 125: English reviews
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Louisville, Kentucky
Reviewed 4 days ago NEW

i enjoyed the Fresh coffee and good friendly services, Jamierica at the front desk Very friendly and helpful, she didn't mind assisting me with getting coffee before the breakfast was ready. the beds are comfortable, the rooms are clean, he hotel is secure at night time.

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Helpful?
Thank oscarshouse2017
Doug W, General Manager at Cottonwood Suites Louisville Fair & Expo Center, responded to this review

Thank you for your comments. We will be sharing you review with our staff. Its is great to hear that our Guest Service Staff is working hard to take care of our guests. We hope you will visit us again when you are in the Louisville area.

Reviewed 1 week ago

I wanted to let folks know that the staff here are great. Derek at the front desk in the evens was extremely helpful in getting us checked-in. Holly was great in the account team to follow up with a question I had in regards to a charge. Great staff!

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Helpful?
Thank Nate H
Doug W, General Manager at Cottonwood Suites Louisville Fair & Expo Center, responded to this review

Thank you for your comments regarding your stay with us. It is through your comments that we can continue to offer an improved level of service. We will share your comments with Dereck and Holly. They will be pleased to know that the service they offered was recognized. We hope you will consider us again when you are in the...

Indianapolis, Indiana
Reviewed 3 weeks ago

My fiancé checked in first and gave a card number to keep on file, at which time they stated would not be charged until check out. When I arrived an hour later I paid cash at check in. Front desk refused to give a receipt and stated they give them after check out. We went out that night and I...

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Helpful?
Thank teddywifey317
Doug W, General Manager at Cottonwood Suites Louisville Fair & Expo Center, responded to this review

I am very sorry to learn of your problems during your stay with us. We will look into what happened and make sure your billing is correct. We are very concerned you had this problem and intend to work to correct it right away. It is through your comments that we can improve our level of service so things like...

Clarksville, Tennessee
Reviewed 4 weeks ago

Upon check in we were informed there were over 40 dogs in the hotel, and that the pool "was very cold" due to the heater being broken. The beds were hard and sloped to the middle. It was extremely loud during our stay. When we contacted the from desk we were told "there are alot of cheerleaders in the hotel...

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Helpful?
Thank kykidfan69
Doug W, Manager at Cottonwood Suites Louisville Fair & Expo Center, responded to this review

Thank you for your comments. It is through your reviews that we can provide an improved level of service. We will be undergoing a complete renovation of the hotel very soon which will give us a new and fresh look. We hope you will consider us for a future stay when in the Louisville area.

Lexington, Kentucky
Reviewed 26 February 2017

10 cars in the parking lot at 3 pm on Sunday should've been my clue that this was not the place to stay. The staff at the front desk was nice. The carper and the wallpaper in the room and bathroom were old and stained. The bad sheets were stained. They were washed, but should have never been put back...

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Helpful?
Thank Patches_2013P
Management response:

We are sorry you experienced problems during your stay. We will share this information with the staff and take care of the problems. Myika L

Reviewed 3 January 2017 via mobile

Hi we had a a funeral to attend on short notice and the young man who answered the phone was so nice he gave us a great price . I asked if we could have a early check in. We drove over night from NC, and arrived around 5am. After resting a few hours we had your breakfast and later...

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Helpful?
Thank Doris J
Management response:

Dear Traveler, Thank you for your comments regarding your stay with the us. We are very please you found everything to your liking; We hope you will stay with us again on your next visit to the Louisville area. Myika L.

Reviewed 15 December 2016 via mobile

This hotel was very clean and quiet in a great location to get to anywhere in Louisville. Staff was friendly and helpful. Best beds I ever slept on. Definitely will come back again. Had a continental breakfast that was terrific. Hot coffee 24 hours.

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Helpful?
1Thank Jennifer T
Management response:

Dear Traveler, Thank you for choosing our hotel for your stay destination. We are pleased to know that you had a wonderful stay and plan to come back to visit us, we look forward to seeing you again. Kind regards, Myika L.

Richmond, Kentucky
Reviewed 3 November 2016

We stayed at the hotel with our 220 member marching band in preparation for KMEA state championship competition at Papa Johns. The staff were all so nice to us! They somehow kept the breakfast bar stocked and all our kids were able to eat with no problems. The hotel has been remodeled and I have no complaints about the facility....

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Helpful?
2Thank baysue623
Doug W, Manager at Cottonwood Suites Louisville Fair & Expo Center, responded to this review

Thanks for your comments about our hotel and the staff. We were very happy to host your group. We hope you will consider us if you are in the Louisville area again.

Reviewed 17 October 2016 via mobile

Where to begin. Was it the fact it was very old and needed remodeling. Or the fact the rugs in the room and the hall were filthy. The sheets were the only thing that was clean. The room darkening shades had holes in them. The sheers were filthy dirty. The air conditioner was set to 63 and it wouldn't come...

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Helpful?
Thank Dbodemann
Management response:

Sorry you had concerns during your stay with us. We are very happy to let our guest know we will be undergoing a complete renovation of the property very soon. In addition to our new rooms and lobby we will once again have a full bar as well. The city is also working hard to reinvigorate the local area to...

Las Vegas, Nevada
Reviewed 4 August 2016 via mobile

This was a Holiday Inn previously and a pretty worn down one at that. They have done some tidying and it looks like some remodel is on the way but they have a ways to go. The staff was terrific! Very friendly and accommodating. The wifi works but is a little sleepy at times. Continental breakfast but a nice spread...

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Helpful?
1Thank laurencef693
Management response:

Dear Traveler, Thank you for taking time to write a review. I wanted to let you know we will be going through a full renovation here on the property. The rooms and bathrooms will have a new layout. We hope that you will come back and visit the property, so that you are able to see all the improvements. Kind...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Cottonwood Suites Louisville Fair & Expo Center is just 4.9 mi (7.9 km) from the airport and offers a free shuttle. this smoke-free hotel has an indoor pool and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include a business center and conference rooms. All 169 rooms offer free WiFi, room service, and flat-screen TVs with cable channels. Premium bedding, coffee makers, and free local calls are among the other amenities available to guests. ... more   less 

Additional Information about Cottonwood Suites Louisville Fair & Expo Center

Address: 4110 Dixie Hwy, PO Box 16280, Louisville, KY 40216 (Formerly Holiday Inn Louisville Southwest)
Region: United States > Kentucky > Louisville
Price Range: RM396 - RM1,945 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cottonwood Suites Louisville Fair & Expo Center 3*
Number of rooms: 169
Reservation Options:
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Also Known As:
Holiday Inn Louisville Southwest Hotel Louisville
Louisville Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Cottonwood Suites Louisville Fair & Expo Center staff and other travellers.
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Questions? Get answers from Cottonwood Suites Louisville Fair & Expo Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“save your money and go somewhere else”
teddywifey317, 2 Apr 2017 | Read review
“room 507 has horrible beds. They slope to the middle.”
kykidfan69, 20 Mar 2017 | Read review
“I would suggest a room opposite of the Main Road. Be a little more quiet.”
JymF_12, 1 Aug 2016 | Read review
“Check with another brand hotel closer to the expo center for lower rates”
Z5008EOpeters, 23 Apr 2016 | Read review
“Try to get a room that faces the back of the hotel. My other guys that stayed on the front said the street noise was pretty noisey.”
AV_Bryan, 11 Mar 2016 | Read review
5 of 5