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The hotel was below average and is over priced. It should be cheaper than what it was a night. Breakfast was fine but our rooms were NOT properly cleaned. There was trash and belongings left from other people who stayed there. And the bed spread...More
Thank Niaisha D
Management response:Responded 4 weeks ago
I'm terribly sorry to hear you did not enjoy your stay with us. We are currently about to undergo a complete renovation of the property. We hope you will come back and check us out once we have completed our renovation in early 2018,
Ms. Tempy, room service, was most attentive and proactive in providing me the amenities I needed before I asked.
Ms. America, front desk, went above and beyond the norm to make my stay stellar.
Unfortunately, the property hasn't been updated in over 50 years and...More
Management response:Responded 10 July 2017
Thank you for your kind review. I'm glad to read that you enjoyed your stay. I will share this information with the staff. Thank you for staying with us and we hope to see you again soon. Myika Little
In the interest of full disclosure I was moved to this hotel as someone screwed up big time in Louisville so I came here with a bit of attitude. HOWEVER my experience here was not good. The front desk people dealt with a large number...More
Management response:Responded 5 July 2017
We are very sorry you found your stat unacceptable. We will be working very hard to fix the problem. We will be undergoing a complete renovation of the hotel very soon. This hotel will be the bright shining start on the New Dixie Highway corridor....More
They allowed pets and they were affordable. However they had lost power and there were some glitches checking in. However, they assisted with all of our needs and even moved our room late when our lights didn't work.
Thank Maggie R
Management response:Responded 2 July 2017
Sorry the storm gave you some trouble while you were here. We are thrilled you had a good experience besides that. Please come back and check us out once our renovations are complete in early 2018.
I was transferred here with my collegues from the Hampton by Hilton being this facility where I made the reservation, overbooked. The hotel rooms are basic not very welcoming but with all the necessary conveniences for one night stay. Very chaotic reception staff.
Management response:Responded 1 July 2017
Sorry to hear you had a bad experience with our property. We are about to begin a full renovation to be completed in early 2018. We will share this review with our staff, and these issues will be resolved. Thank You for your feedback.
US$98 - US$182 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Holiday Inn Louisville Southwest Hotel Louisville ,