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Courtyard by Marriott Louisville East is a newly renovated hotel in Louisville, Kentucky with on-site Bistro just minutes away from the infamous Churchill Downs, Kentucky International Convention Center and the Louisville Slugger Museum. Our room amenities feature beds with plush...
All reviewsstandard courtyardroom faced the highwaypanda expressfront deskwaffle housebob evansolive gardenroom was cleanbusiness centerstarbucks coffeetv remotemarriott propertieswould stay here againpull out couchrestaurants within walking distanceshort stayup to date
I travel on a weekly basis, and the Courtyard Louisville East has the best customer service I have experienced. Rebecca, the OM, saved some clothing items I had left behind and offered to ship them to me. She has been amazing during all of my...More
As an avid traveler and offspring of a father who was in Hotel Management, I want to comment on the uber impressive customer service provided by the Courtyard’s staff! Throughout a two-month stay for work-related training, the superb customer service was evident from check-in and...More
Well, unfortunately my family and I remembered why we don't do Courtyards as much anymore. We are Marriott gold and stayed for 4 nights, one with an e-certificate. After waiting for Stepanie to finish flirting with a guest, Sammie (must have been a service worker...More
Response from Larry C, General Manager at Courtyard by Marriott Louisville EastResponded 1 week ago
I appreciate you taking the time to share your recent experience. I understand how frustrating it must have been to not get the service and attention to housekeeping that you have come to expect. I would like to personally apologize for not meeting...More
I stay in a lot of hotels, mostly Marriott Courtyard hotels. On the surface they all seem the same. It’s the little things that make a difference. This place gets a little better than I usually give because of the staff. They were very friendly...More
I am a platinum rewards member with Marriott, so I have stayed at a lot of Courtyard properties and here are three things that cause me to rate this location lower than most others:
1) Most importantly- this location does not provide individual bottles of...More
Response from Larry C, General Manager at Courtyard by Marriott Louisville EastResponded 29 May 2018
Thank you for sharing your recent experience. I can appreciate your perspective regarding soap and shampoo and we do offer individual bottles of each product for delivery to the room upon request. This new initiative has been implemented to reduce the waste and...More