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BEST WESTERN Richmond Hotel

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304 Reviews from our TripAdvisor Community

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Showing 304: English reviews
Reviewed 14 September 2016

This Hotel is well worth the price. It is an older building but that does not matter to me. I look for Cleanliness and good Customer Service. I received both at this Hotel. We stayed there on our Trip down South and stayed again, on our trip back home. We will use this as our hotel when we travel to...

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Helpful?
Thank John K
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Mr. & Mrs K, Thank you for your wonderful review and for choosing our hotel. We strive every day to provide that great Customer Service that you mentioned. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

Granger, Indiana
Reviewed 13 September 2016

This hotel has been renovated making it a future stop for us. The rooms were nice and clean, the hotel property was clean, the pool looks great (we will be bringing the grand kids), and the breakfast buffet was really nice. If you're looking for a place to stay in the area, for a reasonable price, this is the place....

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Helpful?
Thank gmberry2
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Valued Guest, Thank you for your all of your positive comments. As you mentioned, our entire property has been recently renovated, from walls to carpets, to new furniture. I am so glad to hear that you enjoyed your stay with us! Our full hot breakfast buffet is served daily at no additional cost for our guests. I hope your...

Knoxville
Reviewed 6 September 2016

Great hotel, great breakfast, I would go back. Room was great. The only thing I can say is the hallway could have been a little bit cleaner but we arrived late around 6:00pm and there were alot of people there. The pool was great very large. Great whirlpool.

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Helpful?
Thank Mary P
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Mary, Thank you for your review and for choosing our hotel. Here at Best Western Richmond, we work very hard to ensure that our guests enjoy their stay. Our indoor pool is the largest one out of the hotels in Richmond. It is open from 7am -11pm daily. I’m happy that you enjoyed your stay and we would love to...

Northbrook, Illinois
Reviewed 6 September 2016

We stopped here on our way to Daniel Boone National Forest. It was conveniently located, clean, and it provided some well-needed rest. Since we were only staying one night, we didn't take advantage of any of the hotel's amenities.

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Helpful?
Thank thomasprost
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Guest, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs even if it is only a clean and comfortable place to rest. We offer a host of fantastic amenities like our full hot breakfast buffet and our indoor pool and hot tub. If you’re traveling to our area again, please...

Smiths Grove, Kentucky
Reviewed 5 September 2016

Hotel was fabulous, staff was very nice. Breakfast was delicious, open till 10 on weekends and have 2 servers that are very helpful. fresh fruit. pool for girls was fun and hot tub was good and hot. just a rally great horseshoe fun weekend. Special rate available for the event stayers Lake Reba was extravagant!!!!!!!!!!!!!!!

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Helpful?
Thank Tammy N
Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review

Tammy - Thank you so much for staying with us and we are thrilled that you enjoyed your stay!! It is great to hear about your feedback and we are pleased to hear that you enjoyed our breakfast, indoor pool and hot as well as the Horseshoe Tournament you were in town for! Please come back and see us!!

Peru, Indiana
Reviewed 2 September 2016

We stayed two nights. really nice place to stay big pool and very friendly staff. Kim in the dinning area was so nice and helpful. the rooms were nice and clean. For a older BW it really was very clean. Would definitely stay here again

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Helpful?
Thank willieboy1
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to leave a great review for our hotel! Customer satisfaction is our number one goal here at Best Western Richmond! Most people don't realize that our property has a long history here in Richmond. According to the owner, it was the very first business constructed on this exit. As a matter...

Southwest Gulf Coast, Florida
Reviewed 29 August 2016

Large clean room. Beds and pillows very comfortable. A/C could have been a tad bit cooler. Great country breakfast (fried apples would add to that country feel), good coffee and all in all a nice variety.

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Helpful?
Thank leroseky1945
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Valued Guest, Thank you for your great review. We are glad that you found your room clean and comfortable which is our goal here at Best Western Richmond Hotel. Thank you for your suggestion of adding fried apples to our breakfast buffet. We use guest input so that we can make our breakfast buffet even better. Please come back...

Blue River, United States
Reviewed 23 August 2016

Extremely satisfied with all aspects of this stay, from check - in to check - out all staff were very helpful and professional. Would not change anything not sure what the music and very busy parking lot was about but did not hear a thing once inside would recommend Best Western to every one that passes by.

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Helpful?
Thank Annette E
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Annette, Thank you for your wonderful review! We are glad that you enjoyed your stay. The music that you heard outside was from our conference/ball room. We rent it out for many social events such as the family reunion that was held during your stay. It is located in a separate section of the hotel so that it does not...

Reviewed 23 August 2016 via mobile

Room seemed clean. Bathroom had a very strange smell that we couldn't figure out what it was. But it wasn't good. I didn't see any mold or dirt though. Room was okay for the price. Not sure we would stay again. Hotel is dated and could use some updates. Refrigerator was nice and cold which is unusual but a pleasant...

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Helpful?
Thank Gwen W
Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review

Gwen - Thank you for staying with us during your time in Richmond, KY and taking time to leave a review for our hotel! It is unfortunate that you may not consider us in the future as we would love to have you back as our guest! I do apologize for the strange smell in your room as this is...

Chicago, United States
Reviewed 19 August 2016

This Best Western is clean and comfortable with a very friendly and courteous staff. The bed was extremely comfortable and room was attractively decorated. The room price includes an all-you-can-eat breakfast consisting of eggs and sausages, biscuits and gravy, waffles, fresh fruit and more - served by a friendly and helpful serving staff.

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Helpful?
Thank Tj D
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Valued Guest, Thank you for your awesome review. We work very hard to ensure that our guests have a clean and comfortable stay. We are pleased that you had the opportunity to enjoy our great breakfast. It is served fresh and hot every day! Please come back and stay with us again! You will receive the same friendly and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Best Western hotel is located in the historical town of Richmond, Kentucky, and is right off of Interstate 75. Our prime location puts us 0.5 Miles from Eastern Kentucky University (EKU), and 0.3 Miles from our new shopping center, which includes Cinemark Movie Theatre, great restaurants, shops and more. Besides shopping and the movies, we are also located close to many historic sites, as well as other activities such as horseback riding, water parks, or performances at EKU's Center for the Arts. Our 80 rooms hotel has two floors, and an assortment of clean, cozy room types to fit each guest needs. All rooms in our hotel are interior rooms and can only be accessed with a room key, for your convenience and safety. Also, we also provide free parking. We offer a deluxe breakfast that serves a variety of items every day such as biscuits and gravy, sausage, eggs, fresh made waffles, fresh fruit, assorted danish, bagels and creme cheese, hot and cold cereals, assorted juices, milk and coffee. Finally, our indoor pool is open from 7:00 AM to 11:00 PM daily, our hot tub/spa is also in this area, and our Fitness center opens 24 hours a day, 7 days a week. ... more   less 

Additional Information about BEST WESTERN Richmond Hotel

Address: 100 Eastern Bypass, Exit 87-of I-75, Richmond, KY 40475
Region: United States > Kentucky > Richmond
Price Range: RM344 - RM411 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Richmond Hotel 2.5*
Number of rooms: 80
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Richmond Hotel staff and other travellers.
7 questions
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Danville, Kentucky
Berea, Kentucky
9 months ago
Nerja, Spain
6 months ago

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Questions? Get answers from BEST WESTERN Richmond Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms were very neat and clean”
 of 5 bubbles 15donaldw, 5 Oct 2016 | Read review
“Mattress could be a little softer”
 of 5 bubbles 732cathyg732, 4 Oct 2016 | Read review
“No additional comments”
 of 5 bubbles billr166, 3 Oct 2016 | Read review
“No elevators. Only 2 stories. Te to stay on first floor if you have heavy luggage. ”
 of 5 bubbles tg7827, 26 Sep 2016 | Read review
“If you have kids you might want to request closer to the pool.”
 of 5 bubbles gmberry2, 13 Sep 2016 | Read review
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