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When we made our reservations, there was no mention on the website that they were doing renovations. Now there is a small note that only outside rooms are available and you have to click on it to get more info.
The outside rooms are in...More
Thank C K
Response from Mason L, Guest Relations Manager at Holiday Inn Baton Rouge South HotelResponded 4 weeks ago
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome...More
Family atmosphere. Under construction but willing to accomodate by any means. Good breakfast. Friendly employees. Only hotel in the area with inside-outside pool. They showed us new rooms under renovation and they look really wonderful. Next visit will be in new rooms. Bar is best...More
Response from Mason L, Front Office Manager at Holiday Inn Baton Rouge South HotelResponded 12 February 2018
Thank you for choosing to stay with us and for taking the time to write a review. We are very pleased with your rating and are elated that we have provided you with such a wonderful experience. We look forward to your next visit.
I had to stay there for business. In the first week I was moved three. Once because i wanted to,there were flies all in my room. Second time because room smelled of cigarettes and I asked for a non smoking room. Third time they moved...More
Response from IHGService, Guest Relations Manager at Holiday Inn Baton Rouge South HotelResponded 20 April 2018
Thanks for staying with us and providing feedback. Our goal is to make sure our guests leave with a good impression of the Holiday Inn brand. I'm truly sorry it didn't happen on this occasion due to the issues encountered with the room...More
The enclosed, multi-floor part of the hotel is being renovated. Stayed in the two-level older part of the hotel. The rooms on the two-level part of the hotel were upgraded and clean. As a matter of preference, don’t like staying at outside balcony styled hotels—an...More
Response from IHGService, Guest Relations Manager at Holiday Inn Baton Rouge South HotelResponded 1 April 2018
Thank you for staying with us and for leaving a review. I am happy that you enjoyed the breakfast selection and found our staff commendable. On the other hand, I apologize that the on- going renovations and the confusion on the reservation affected...More
I come here one night a year for a meeting in the ballroom. Not my choice, if it were I’d go somewhere else. The hotel is OK, nothing special, just OK, fairly clean, good bed, TV and WiFi work. It’s fine, just don’t expect too...More
Thank gil c
Response from Mason L, Front Office Manager at Holiday Inn Baton Rouge South HotelResponded 13 February 2018
Thank you taking the time to write a candid review. We apologize that this has been your experience at our property. We always value the reviews of our guest so we can constantly improve the services we offer. The inconvenience caused by the time it...More