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DiamondJacks Casino and Resort

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DiamondJacks Casino and Resort
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435 Reviews from our TripAdvisor Community

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Showing 435: English reviews
The Woodlands, Texas
Reviewed 2 January 2017

this place used to be nice but the rooms are terrible we only stayed one night then went to stay at different casino..the check in was terrible we wanted to check in at 2 pm they said no we went back at 4:30pm and a big line 15 or more people..they had an express fast check in lady she would...

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Helpful?
Thank Brian K
Management response:

Brian, I apologize for the disappointment and frustrations you had while our guest during the holiday. It sounds like we definitely did not have enough staff to accommodate those checking in or beverage service on the casino floor for the busy holiday. I am really sorry to hear this. We can do better than this. I hope you will give...

Waco, Texas
Reviewed 30 December 2016 via mobile

Save yourself, run away. Far away. Do not be fooled by the lower than expected rate. Do not get lured in by the $25 buffet voucher and $10 free play voucher. Better off eating your shoe before the buffet. Limited and tired food left out way too long. About 9pm, the cooks were asking if anyone wanted more food, because...

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Helpful?
2Thank Doug M
Management response:

Doug, we are sorry your experience at DiamondJacks did not meet your expectations. We do have a new F&B Director and are excited about the changes he has planned. Mike Howard VP/General Manager

Woodway
Reviewed 28 December 2016 via mobile

DiamondJacks really has seen better days and is in dire need of remodeling. Beds and especially the pillows were terrible. At least the jacuzzi tub was clean and functioning, so that was a plus. We stayed here because it was a weekend and the better casino/hotels were booked and super expensive, but that said, DiamondJacks should be a lot cheaper...

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Helpful?
Thank LadyK104
Reviewed 5 December 2016

Room clean and enormous Bathroom is larger than most European hotels Che k in was easy Front desk was nice Casino was proper a bit aged but I enjoyed it. Dealers are nice Huge pool Walk from rooms to casino a bit long but probably good if you have family

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Helpful?
Thank Cameron B
Shreveport, Louisiana
Reviewed 5 December 2016 via mobile

We stayed at theDiamond Jacks Hotel for one night. The room was okay. The king sized bed was comfortable but had a lumpy comforter and 3 flat feather pillows that needed replaced. Inside the bed area was a nice clean jacuzzi tub looked brand new. Carpet seemed newer. Room overall pretty clean except for the bathroom. Bathroom needs a thorough...

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Helpful?
Thank elaine l
Reviewed 20 November 2016 via mobile

I went to the casino at Diamond Jacks. I didn't book a room. So im unsure how the rooms are . If they are anything like the casino, it's a no go. For one, on the second floor, you can feel people walking. It almost feels like the floor is going to cave in. Not really a good combination, while...

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Helpful?
Thank M'sha J
Gun Barrel City, Texas
Reviewed 11 November 2016

Since we travel by coach this casino allows us to park our RV, have time to visit the casino, restaurants and thoroughly enjoy Bossier City without the fuss of where to park our RV. Many of our RV friends stay here for the same reason. Why go anywhere else!

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Thank kaikkonen
Grand Prairie
Reviewed 7 November 2016

My husband and I have only been there twice. Didn't have a good experience either time . First time we went they were doing construction so we waited a year or so before we went back and they were still doing some type of construction. The slot machine didn't appeal to us either. I'm sorry but they would not be...

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Thank 267lucyf
Texas Gulf Coast, Texas
Reviewed 24 October 2016

Stayed at the RV which overall is fine with exception of the loud train noise. Laundry and shower facilities were clean and modern. The casino was overly loud and had a heavy cigarette smell. Restaurant buffet was closed even though it showed hours being open. Little grill was not willing to substitute so we left and went to Boomtown.

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Helpful?
Thank filecutter
Paris, Texas
Reviewed 28 September 2016 via mobile

Pool was a little rough but it is huge and it was clean. We draaaaaaaank out there and no-one really cared. We got a king room and it had a huge (like plenty big enough for 2). The air conditioning worked great! The TV in the room was from 1980 and my grandmas house. We still had a lot of...

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Helpful?
Thank Michael W

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Free Internet
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about DiamondJacks Casino and Resort

Address: 711 Diamondjacks Blvd, Bossier City, LA 71111-5046
Region: United States > Louisiana > Bossier City
Price Range: RM273 - RM757 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DiamondJacks Casino and Resort 3*
Number of rooms: 497
Reservation Options:
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Also Known As:
Diamondjacks Hotel Bossier City
Isle Capri Hotel Casino Bossier City La
Diamondjacks Bossier City
Isle Capri Bossier La
Hotel Style:
#6 Casino Hotel in Bossier City
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Questions & Answers

Here's what travellers have asked, with answers from DiamondJacks Casino and Resort staff and other travellers.
8 questions
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Burnet, Texas

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Questions? Get answers from DiamondJacks Casino and Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Anywhere off the property of this hotel”
michaelhU8361CO, 17 Apr 2017 | Read review
“The beds slept very comfortably”
pauldZ9967VA, 2 Apr 2017 | Read review
“jet tubs keep you awake, loud slamming doors”
dorismarief, 9 Mar 2017 | Read review
“dont stay here”
A8720LEbriank, 2 Jan 2017 | Read review
“We didn't stay in a room”
267lucyf, 6 Nov 2016 | Read review
5 of 5