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Hilton Garden Inn New Orleans Airport

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Hilton Garden Inn New Orleans Airport
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607 Reviews from our TripAdvisor Community

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Showing 604: English reviews
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Reviewed yesterday NEW

Great Location in the City of Kenner Louisiana during the National Basketball Association (NBA) Allstar Weekend. Twenty minutes from the Mercedes-Benz Superdome and Smoothie King Center. Walking distance to a Casino, lots of Venues off the main boulevard, such as great seafood restaurants, shopping, or other interests. This Hotel serves great Breakfast, Lunch, Dinner and Room Service. Great experience staying...

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Thank B1161KMchristopherm
Bowie, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

We had to go to New Orleans due to a death in the family and we stayed here. The beds are comfy, the service is great. The place is clean. Has an outdoor pool and hot tub with lifts for those with special needs in both the hot tub and the pool. The morning breakfast you will definitely want to...

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Helpful?
Thank Bill B
About Hotel's Favourite Review
00gc, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Thank you for staying at Hilton Garden Inn New Orleans Airport. We are glad you found our beds to be comfortable and were pleased with the service our staff delivered. It is especially nice to know that you enjoyed the choices we served in our breakfast buffet. Your positive feedback is the best measure of success we have, so thank...

River Ridge, Louisiana
Reviewed 4 days ago NEW

Cookie reached out to me before check in to welcome us and ask if there was anything she could do for us. I responded asking for an early check in and she told me there was only one room available. She went above and beyond when she texted me the following day saying if we could make it soon she...

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Helpful?
Thank hotelguest12100
00gc, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Thanks for choosing our hotel during your business visit. We are thrilled that the service provided by Cookie lived up to your expectations. We strive to deliver great hospitality every day and thank you for taking the time to acknowledge our efforts. We hope Hilton Garden Inn New Orleans Airport will be your first choice every time your travels bring...

Washington, United States
Reviewed 5 days ago NEW

This hotel is quite far from the airport, though the shuttle is efficient and will pick you up from the transit center, a short walk from baggage claim. The rooms themselves are worn down, poorly maintained and in need of a severe overhaul. While some efforts had been made to clean, there was an underlying layer of filth that couldn't...

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Thank marklY7742TR
00gc, Front Office Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Thank you for letting us know that your recent stay was enjoyable. Your feedback about some issues with our facilities is being shared with the appropriate individuals as we plan for future upgrades. In the meantime, we will focus on providing outstanding service and clean, comfortable accommodations to our guests. We hope to welcome you again whenever your travels bring...

Slidell, Louisiana
Reviewed 1 week ago

We have stayed at this property for the past 6 years on the weekend of the Krewe of Thoth Mardi Gras Bal Masque. The staff is very friendly, property is well maintained and all requests are handled efficiently and with a smile. The breakfast buffet is tasty and the staff went out of their way to make sure we got...

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Helpful?
Thank Alison C
00gc, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Alison, we appreciate your fantastic review of the Hilton Garden Inn New Orleans Airport as well as your loyalty. We are delighted you found our location perfect for your plans, and I am extremely pleased to read that our associates took excellent care of you and your friends. It’s a pleasure to know this aspect of our hotel is always...

Harahan, Louisiana
Reviewed 1 week ago

Prior to check in, Cookie reached out through text messaging to welcome me and to ask if there was anything she could help me with prior to arrival. Michelle, Cookie and the front desk staff were very professional and extremely helpful in fulfilling my early check in and room requests. Thank you ladies!!

Review collected in partnership with Hilton Garden Inn
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Thank Lisa H
00gc, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Lisa, thank you so much for this awesome review. Making you happy makes us happy! We are glad everything went great during your stay and that our Front Desk staff made for a memorable experience. I will definitely share your compliments with them, especially Michelle and Cookie. We look forward to your next stay at the Hilton Garden Inn New...

Arlington, Virginia
Reviewed 1 week ago

Room is modern. Bed and pillows comfortable. Had room on 3rd floor which I felt when I walked, the folks under me must have been hearing me walk. Service is always friendly. They usually have decent breakfast (free with HHONORS Status).

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Helpful?
Thank michael c
00gc, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Thank you for choosing the Hilton Garden Inn New Orleans Airport for your recent visit to the New Orleans area. Its good to know you were impressed with your modern room along with its cozy bed. We also appreciate you recognizing the friendly service provided by our staff. It was a pleasure hosting you, and look forward to your return...

Wixom, Michigan, United States
Reviewed 1 week ago via mobile

I stayed here twice and both times were perfection. Check-in was friendly, professional and organized. Parking was plentiful and the hotel was in a nice quiet area. Dining options are a few miles away, but the airport is less than 10 minutes from the hotel.

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Helpful?
Thank Joe G
00gc, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Thank you for making the Hilton Garden Inn New Orleans Airport your home away from home. We are thrilled to know you loved our proximity to the airport, the excellent service provided by our front desk associates and the facilities we offer. It was our pleasure knowing you enjoyed your business stay, and we hope to welcome you back soon....

MN
Reviewed 2 weeks ago

very nice hotel. shuttle to airport was efficient and quick. meal at restaurant was very good. the only draw back would be that the hotel was not within walking distance of any restaurant or the casino that was close by.

Review collected in partnership with Hilton Garden Inn
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Thank bikinggrandma
00gC, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Thank you for taking the time to review your stay at Hilton Garden Inn New Orleans Airport. We are happy to read that you liked our shuttle service and the food we serve. We also appreciate your observations for our location and regret any inconvenience caused. It was our pleasure serving you, and we hope to have you back with...

Houston, Texas
Reviewed 2 weeks ago

Hotel is clean, staff is friendly, breakfast is hot. Nothing fancy, just a solid efficient hotel. No problems using Hilton points, simple checkout. WiFi was ok, certainly usable, didn't try to stream. Would go back without a second thought.

Review collected in partnership with Hilton Garden Inn
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Thank markhP935ES
00gC, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Thank you for taking the time to review your stay at Hilton Garden Inn New Orleans Airport. We are glad you had a great stay and enjoyed most aspects of our hotel. I appreciate you recognizing our staff effort as we always strive to provide an outstanding experience. Thanks again, we look forward to welcoming you back at our hotel....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton Garden Inn New Orleans Airport is adjacent to the Pontchartrain Convention Center, next to Treasure Chest Casino, and approximately five miles from Louis Armstrong International Airport. A few amenities include a made to order hot breakfast, complimentary airport shuttle service, a state of the art fitness center, outdoor heated pool,with a whirlpool. The lobby lounge and restaurant offer nightly specials and in room dining along with a 24 hour lobby Pantry for sundry and other food items. The Hilton Garden Inn New Orleans Airport also offers valet laundry service, on-site laundry facilities, and complimentary airport transportation. Complimentary bus parking available. All rooms feature refrigerators, microwaves, Keurig coffeemakers, complimentary Wi-Fi, voicemail, irons/ironing boards,and hairdryers.The hotel overlooks Lake Pontchartrain and is about two miles from Esplanade Shopping Center and Rivertown museums and 12 miles from the French Quarter and downtown New Orleans. ... more   less 

Additional Information about Hilton Garden Inn New Orleans Airport

Address: 4535 Williams Blvd, Kenner, LA 70065-1449 (Formerly Hotel Kenner )
Region: United States > Louisiana > Kenner
Price Range: RM495 - RM985 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn New Orleans Airport 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hilton Garden Inn New Orleans Airport Hotel Kenner
Hilton Garden Inn Kenner
Hilton Kenner
Kenner Hilton Garden Inn
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn New Orleans Airport staff and other travellers.
6 questions
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Point Roberts, Washington

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Questions? Get answers from Hilton Garden Inn New Orleans Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are no real views from this hotel, it's kind of bleak outside.”
 of 5 bubbles kend454, 18 Jan 2017 | Read review
“There is only one set of elevators, so look for a floor plan to get one close to either the elevators or the stairs.”
 of 5 bubbles pollyf337, 14 Jan 2017 | Read review
“Second floor away from the banquet rooms are best on the weekend”
 of 5 bubbles seemyeyes, 1 Nov 2016 | Read review
“Close to the Casino.”
 of 5 bubbles 562stephaniem, 3 Aug 2016 | Read review
“All rooms seem quiet. We were by the guest laundry and still it was pretty quiet.”
 of 5 bubbles kendallc-h, 17 Jun 2016 | Read review
5 of 5