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Hilton Garden Inn New Orleans Airport

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649 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn New Orleans Airport
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Showing 646: English reviews
Philadelphia, Pennsylvania
Reviewed 1 week ago

Awful experience from check in through breakfast. No attempts to manage noise of other guests. just an overall bad display of service and commitment to service. As a diamond member this was top 5 worst hilton hotel experience in 20+ years.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank markmO8478EW
00gc, Front Office Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Thank you for staying with us and for taking time to share your concerns. We cannot apologize enough for the lack of attentive service you described, especially as we make excellent service our highest priority. Your comments will be shared with our team to prevent such mistakes in the future, and we hope this does not prevent you from coming...

Baton Rouge, Louisiana
Reviewed 1 week ago

Just needed a place to stay overnight to catch an early flight and was a nice room. A bit farther from the airport than I realized, but the hotel to airport shuttle was very easy and I arrived in plenty of time for my flight.

Review collected in partnership with Hilton Garden Inn
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Thank Nubbin13
00gc, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Nubbin, thank you for the review about your short stay at Hilton Garden Inn New Orleans Airport. We are glad you enjoyed your time with us and that our transportation to and from the airport contributed to your comfort. We hope to see you whenever your travels bring you this way. Thank you, Tionnie Hasty Front Office Manager

Edmond, Oklahoma
Reviewed 2 weeks ago via mobile

The hotel is a typical Hilton Garden Inn...clean, fair price with free shuttle service to/from Louis Armstrong International Airport. Airport is not real close by, yet with the shuttle, it works. They have a convenient breakfast available at an added charge.

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Helpful?
Thank Grant N
00gc, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Grant, thank you for being our guest at Hilton Garden Inn New Orleans Airport. We are glad to know you not only enjoyed our well-kept property and the facilities but also found us to be a great value. We appreciate your business and hope to be your first choice every time you visit our area. Thank you, Tionnie Hasty Front...

Jacksonville, United States
Reviewed 2 weeks ago

You definitely get what you pay for here. While the rates are relatively low, the hotel is old in dire need of updating. The carpeting is literally worn through in spots. Additionally, I would consider this an airport hotel, as the commute to the airport is a hair over 15, without traffic. Unless you're getting a great rate, I'd look...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank deanr683
00gc, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Dear deanr683, Thank you for letting us know about your recent stay. Your feedback about some issues with our facilities is being shared with the appropriate individuals as we plan for future upgrades. In the meantime, we will focus on providing outstanding service and clean, comfortable accommodations to our guests. We hope to welcome you again whenever your travels bring...

Reviewed 2 weeks ago

This hotel is far enough away from Louis Armstrong Int'l Airport, yet close enough for my trip into New Orleans. It is located in Kenner, LA. Easy to find, yet not hard to get to. The staff was excellent throught my stay, and the built-in bar and restaurant is a plus. They were even kind enough to recommend some excellent...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Richard M
00gc, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Richard, thank you for being our guest at Hilton Garden Inn New Orleans Airport. We are delighted to know our service and location were above and beyond your expectations. We also appreciate you recognizing our on-site restaurant Garden Bar & Lounge. Thanks again for your feedback, and we look forward to welcoming you back soon! Thank you, Tionnie Hasty Front...

Delray Beach, Florida
Reviewed 2 weeks ago

Our family stayed at the hotel while attending a robotics competition at the Ponchartrain Convention Center. The hotel was clean, comfortable and the staff was super friendly and accommodating. Will definitely stay there again!

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Helpful?
Thank Kar1098
00gc, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Thank you for choosing to stay at Hilton Garden Inn New Orleans Airport while attending a robotic competition. We are glad you enjoyed your time with us and that you were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to welcoming you back soon! Thank you, Tionnie Hasty Front Office...

Reviewed 3 weeks ago

Great staff and rooms. Great hotel, friendly staff was very accommodating for our large group of parents and students. Could not ask for a better experience. Rooms are large , clean, and beds are very comfortable.

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Helpful?
Thank Joel M
00gc, Front Office Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Joel, thank you for reviewing your stay at the Hilton Garden Inn New Orleans Airport. We are delighted to know you all were comfortable here and that our courteous associates left you with a good impression of our hotel. I will be sure to share your compliments with my entire team for a job well done! It was a pleasure...

Boca Raton, Florida
Reviewed 3 weeks ago

Loved our stay at this property. Staff was friendly and helpful. Jeremy and Cookie really love their jobs and it surely shows (how refreshing). They were always smiling and continued to make sure we were happy and well taken care of. We made a few special requests and they were handled quickly and efficiently. Fantastic stay from start to finish!

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Helpful?
Thank _ddunnfl
00gc, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

Thank you for choosing the Hilton Garden Inn New Orleans Airport. We strive to deliver great hospitality every day and it is encouraging to receive confirmation that our efforts made a difference. Your compliments will be shared with Jeremy and Cookie for a job well-done. We hope to be your and your friends’ first choice every time your travels bring...

Memphis, United States
Reviewed 3 weeks ago

Overall the the hotel was great. I was not satisfied with the room I was given but other than that I have no complaints. The breakfast experience was great and the staff was very helpful. . The bed was very comfortable .

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank carolynp931
00gc, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

We appreciate you for choosing the Hilton Garden Inn New Orleans Airport on your birthday getaway. It’s our pleasure knowing you loved our excellent service and the comfort of your bed. We hope to welcome you back anytime you are in town. Thank you, Tionnie Hasty Front Office Manager

Boca Raton, Florida
Reviewed 3 weeks ago

The staff at this hotel equals the staff at any luxury resort. There is no problem they will not try to fix. They welcome each guest with a warm Southern smile. They are poitle and gracious. The closeness to the convention center makes attending an event there a dream. If you stay here -- make sure to take a walk...

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Helpful?
Thank Amy D
00gc, Manager at Hilton Garden Inn New Orleans Airport, responded to this review

What a pleasure it is to receive feedback such as yours. We are thrilled to read that our service lived up to your expectations, and I will share your praises with my team. It’s even wonderful knowing you had a fantastic business stay, and we hope to see you soon at Hilton Garden Inn New Orleans Airport. Thank you, Tionnie...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton Garden Inn New Orleans Airport is adjacent to the Pontchartrain Convention Center, next to Treasure Chest Casino, and approximately five miles from Louis Armstrong International Airport. A few amenities include a made to order hot breakfast, complimentary airport shuttle service, a state of the art fitness center, outdoor heated pool,with a whirlpool. The lobby lounge and restaurant offer nightly specials and in room dining along with a 24 hour lobby Pantry for sundry and other food items. The Hilton Garden Inn New Orleans Airport also offers valet laundry service, on-site laundry facilities, and complimentary airport transportation. Complimentary bus parking available. All rooms feature refrigerators, microwaves, Keurig coffeemakers, complimentary Wi-Fi, voicemail, irons/ironing boards,and hairdryers.The hotel overlooks Lake Pontchartrain and is about two miles from Esplanade Shopping Center and Rivertown museums and 12 miles from the French Quarter and downtown New Orleans. ... more   less 

Additional Information about Hilton Garden Inn New Orleans Airport

Address: 4535 Williams Blvd, Kenner, LA 70065-1449 (Formerly Hotel Kenner )
Region: United States > Louisiana > Kenner
Price Range: RM427 - RM884 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn New Orleans Airport 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hilton Garden Inn New Orleans Airport Hotel Kenner
Hilton Garden Inn Kenner
Hilton Kenner
Kenner Hilton Garden Inn
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn New Orleans Airport staff and other travellers.
6 questions
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Point Roberts, Washington

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Questions? Get answers from Hilton Garden Inn New Orleans Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You are in the flight path of NO Airport”
TexasJohn22, 21 Mar 2017 | Read review
“There are no real views from this hotel, it's kind of bleak outside.”
kend454, 18 Jan 2017 | Read review
“There is only one set of elevators, so look for a floor plan to get one close to either the elevators or the stairs.”
pollyf337, 14 Jan 2017 | Read review
“Second floor away from the banquet rooms are best on the weekend”
seemyeyes, 1 Nov 2016 | Read review
“Close to the Casino.”
562stephaniem, 3 Aug 2016 | Read review
5 of 5