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Hilton Garden Inn New Orleans Airport

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Traveller (60)
Room & Suite (33)
Dining (3)
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Overview
  • Excellent41%
  • Very good25%
  • Average17%
  • Poor10%
  • Terrible7%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn New Orleans Airport
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn New Orleans Airport
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Jun5 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (794)
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71 - 75 of 791 reviews
Reviewed 24 October 2017

Friendly and helpful staff and welcome. Was traveling alone for business and this area seemed very safe and family friendly too. This hotel is conveniently located to the airport for an early flight. The shuttle was helpful. Decor in the lobby is clean and bright....More

Review collected in partnership with Hilton Garden Inn
Thank Patricia R
Response from 00gc, General Manager at Hilton Garden Inn New Orleans AirportResponded 25 October 2017

Thank you for including Hilton Garden Inn New Orleans Airport in your travel plans. We are pleased to read our close proximity to the airport and complimentary shuttle service worked well for your needs and that you were impressed by our courteous associates. We appreciate...More

Reviewed 21 October 2017

Out in middle of NOTHING. Manager Mr. Frank and most of employees LIE. he calls me room stating my dogs woke up neighboring people who sleep during day work nights, next day I ask one of the rooms next to me Mr. Flowers did we...More

Thank Bobbie J
Response from 00gc, General Manager at Hilton Garden Inn New Orleans AirportResponded 25 October 2017

Dear Bobbie J, I read your TripAdvisor posting with tremendous concern. First and foremost, I want to thank you for having chosen to stay with us. Secondly, we value all of our guests, so I cannot apologize enough for an experience that left you feeling...More

Reviewed 15 October 2017 via mobile

We needed a one nights stay for our flight out the next morning. Check in was easy and employee was sweet. Went straight to our room to get some rest before our 4:00am shuttle to airport the next morning. About 9:30p (we were sound asleep)...More

Thank kimmy04
Response from 00gc, General Manager at Hilton Garden Inn New Orleans AirportResponded 16 October 2017

We appreciate you taking the time to post a review. The conditions you described are certainly not indicative of our standards, and we apologize for not properly preparing the room prior to your arrival which led to a less than favorable impression of our hotel....More

Reviewed 11 October 2017

The place is okay, but it really needs a remodel. My room was pretty rough. It was like a bad Hampton Inn and not what I expect from a HGI. The staff was great, but I would not recommend staying here.More

Review collected in partnership with Hilton Garden Inn
Thank H9707IEfrankm
Response from 00gc, General Manager at Hilton Garden Inn New Orleans AirportResponded 11 October 2017

Thank you for being a loyal Hilton Garden Inn customer and for taking time to evaluate your stay. We are truly sorry that we did not live up to the standards that you expected from us. We are committed to providing you with the best...More

Reviewed 9 October 2017

A/C was NOT working. I reported the problem to the desk upon checkout. She seemed sincerely apologetic and said that they would discount my room but they did not. We checked in late and had 3 small, tired children. The only way this inconvenience could...More

Review collected in partnership with Hilton Garden Inn
Thank lisabY5848QW
Response from 00gc, General Manager at Hilton Garden Inn New Orleans AirportResponded 10 October 2017

Thank you for taking time to provide feedback about your stay. We certainly understand our guests' frustrations when unexpected maintenance issues arise. We have already shared the specifics with our engineering staff so they can service the unit. Again, we're sorry for the inconvenience and...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Outdoor pool
Bar/Lounge
Hot Tub
Details
Price range
US$104 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$104 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveller (60)
Room & Suite (33)
Dining (3)
Pool & Beach (3)
Business Centre & Event Rooms (3)
Questions & Answers
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kimmy04
2 October 2017|
AnswerShow all 5 answers
Response from Ashley A | Reviewed this property |
Hotel is in a very safe area, unsure about the shuttle service, we used Uber to get us around. It was fast, cheap and reliable, available all hours.
1
Vote
Deedra F
2 June 2016|
AnswerShow all 4 answers
Response from Calypsosmom | Reviewed this property |
There was no free breakfast when we were there. Also...if you plan on eating (dinner for us) there be sure you have a ton of time it took almost an hour for us to get our food and it was not very good.
0
Votes
sbT9238BI
Hello Hilton, I have reservation at your location in Jun a looking for a spacious room with the Jr suite. In reviewing the reviews I am getting conflicting information about the suite and the breakfast. Please confirm the Jr suite is spacious and how much open space is there. i.e. Can you get a queen size blow up bed in the room. This description will help me determine how much open space there really is because pictures can be deceiving. I reserved a suite for open space so were not on top of each other in the room. Does the hotel serve free breakfast because the hotel says yes but some reviews stated there was no breakfast. I have not been disappointed in Hilton hotels but I have not stay with your hotel before so I look forward to hearing from you. A customer looking for spacious room and free breakfast for a fun one week visit to the New Orleans area. Thanks in advance. Again thanks
18 January 2016|
AnswerShow all 7 answers
Response from Rosa B | Reviewed this property |
The rooms are large. I would call directly to ask about the breakfast and explain your concern. I was in and out late and early so I did not have breakfast. The staff is o.k. but not outstanding. this is not a motel so... More
0
Votes
Room Tips
"allow travel time from this location."
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"Probably any room not on the 1st floor is quieter."
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"Third floor is the most quiet, little traffic noise."
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"Good place to stay when flying out or for casino."
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