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Fairfield Inn & Suites Kenner New Orleans Airport

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Fairfield Inn & Suites Kenner New Orleans Airport
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219 Reviews from our TripAdvisor Community

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Showing 216: English reviews
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Charlotte, North Carolina
Reviewed yesterday NEW

My shuttle arrived quickly after I arrived at the airport. The staff (including Front Desk, Shuttle drivers, etc) were excellent. My room was clean and comfortable. The pool looked Fabulous! Breakfast was great. I love that the Hotel is so close to a large shopping center. I will definitely stay again.

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Helpful?
Thank Carimws
Brooklyn, New York
Reviewed yesterday NEWvia mobile

This hotel location was quite close to the Airport (less than a ten minute drive), a mall and Treasure Chest casino, which was all less than ten minutes away. What stood out the most was the front desk personnel upon my arrival. She was quite warm and friendly and allowed me to check in early and check out late. Breakfast...

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Thank Knique S
Reviewed 2 weeks ago

Chose this hotel for the Shuttle feature from the airport. Plane lands and then I discover they shut down the Shuttle services for the day. If a shuttle is important to you, before booking call ahead for the hours of operation. Took Uber to the hotel for $12. Front desk person exceptional. Room, not so much of a treat. Bathtub...

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Helpful?
Thank Handicapable A
Management response:

Dear Sir or Madam: Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites Kenner New Orleans Airport with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our...

Claremont, California
Reviewed 4 weeks ago

I booked this room because I was arriving late the night before meetings and needed a place before moving to my meeting site. I'm a Marriott rewards member and try to be loyal to the brand. But: There was no one at the desk when I arrived (he got there eventually, after about a 5-minute wait). After getting to my...

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Helpful?
1Thank Martha K
Management response:

Dear Guest, Please accept our sincere apologies for your experience during your arrival at the hotel. Our policy states that we have a member of our guest service team at the desk 24/7. I would love to research your experience further and would appreciate a minute of your time to discuss the specifics of your arrival date and time. I...

Westfield, Massachusetts
Reviewed 17 January 2017

Got in unexpectedly from the airport, free transportation to and from the hotel. Got in late and had to leave before breakfast yet they provided us with some food to eat before we departed! Clean BEDS and linen.

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Thank 002MTW
Tallahassee, Florida
Reviewed 4 January 2017 via mobile

Great location. Easy to find. Hotel clean but did have a smell. Not bad but a little. They do offer shuttle service. Close to mall. Cafe Du Monde and other places to eat. Coffee was good. Breakfast bar was fair. Front desk service was very good. One thing I would suggest is have some type of lighting at night or...

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Helpful?
Thank Terri M
Management response:

Thanks for your feedback! We are glad you enjoyed your stay with us. We have taken notes on all your feedback in order to improve some of the negative aspects experienced during your stay. Sincerely, Romulo Vallejo General Manager

Nacogdoches, Texas
Reviewed 25 December 2016

I chose this hotel above others with a hotel shuttle because I am a Marriot rewards member. If this room had been free I still would not have stayed there. When we arrived we were told the shuttle could not hold our family of 6 so we would have to send half of our family an hour before the others...

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Helpful?
Thank millsea2016
Blair B, Manager at Fairfield Inn & Suites Kenner New Orleans Airport, responded to this review

Dear millsea2016, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairfield Inn & Suites Kenner New Orleans Airport. We're very sorry to hear that we fell short of your expectations. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue...

Southern California
Reviewed 17 December 2016 via mobile

All of the hotel employees (including the airport shuttle driver)were very nice and pleasant...Very informative! The hotel was very nice and clean. Breakfast was okay... Enough to hold us over until we boarded the cruise ship. Short walk to a few restaurants and a shopping plaza. We really enjoyed our short stay.

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Thank Molissia
Rocheser,NY
Reviewed 31 October 2016

We arrived to this hotel at 11:30 p.m. after a long day. We were experiencing a bad wheel bearing in our car that wouldn't last much longer. The GPS didn't know their location, so we called for directions at the hotel. Nobody that worked there seemed to know the area very well and they sent us the wrong direction on...

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Helpful?
Thank 3swim3
Blair B, Manager at Fairfield Inn & Suites Kenner New Orleans Airport, responded to this review

Thank you for taking the time to write a review in regards to your recent stay at the Fairfield Inn & Suites Kenner New Orleans Airport. Please accept our sincere apology for the issues you encountered. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue. Thank you for your feedback and...

New Albany, Mississippi
Reviewed 27 October 2016 via mobile

My husband & I took a client to this area for medical evaluation. We chose this location for the convenience to the doctor's office. We are regular Marriott customers and have stayed in Marriotts in many locations. This one was by far the most run down. Our sheer curtains were torn off the curtain rod. We only had room darkening...

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Helpful?
Thank Btrout51
Blair B, General Manager at Fairfield Inn & Suites Kenner New Orleans Airport, responded to this review

Dear Btrout51, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairfield Inn & Suites Kenner New Orleans Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Fairfield Inn & Suites Kenner New Orleans Airport

Address: 1801 32nd St, Kenner, LA 70065-3604
Region: United States > Louisiana > Kenner
Price Range: RM493 - RM880 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Kenner New Orleans Airport 2.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Fairfield Inn Kenner New Orleans Airport Hotel Kenner
Fairfield Kenner
Kenner Fairfield Inn
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Kenner New Orleans Airport staff and other travellers.
4 questions
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Nashville, Tennessee
over a year ago

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Questions? Get answers from Fairfield Inn & Suites Kenner New Orleans Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“next to a storage yard where they use loud speakers to communicate”
 of 5 bubbles , 10 Feb 2017 | Read review
“Close to shopping mall and many restaurants”
 of 5 bubbles glady1948, 17 Oct 2016 | Read review
“Away from elevator”
 of 5 bubbles coyoteo, 7 Oct 2016 | Read review
“great location to new Orleans”
 of 5 bubbles aj65992016, 20 Sep 2016 | Read review
“High Floor, away from elevator. Plan to hear the AC all night long...”
 of 5 bubbles Dana3putt, 29 May 2016 | Read review
5 of 5