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New Orleans Marriott Metairie at Lakeway

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390 Reviews from our TripAdvisor Community

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Showing 380: English reviews
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Denver
Reviewed 3 days ago NEW

I am a lifetime Platinum Elite member and approaching 60 stays already this year, so I travel a lot. I usually do not write many reviews unless an establishment is really good or really bad. Unfortunately, the Marriott Metairie is one of the bad reviews. I picked this hotel because of its location and because I read it has a...

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Helpful?
Thank WorldBeachTraveler
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

WorldBeachTraveler, Thank you for taking the time to provide feedback on your recent experience at our property. Please accept my sincere apologies for the inconveniences you encountered during your stay with us. I am truly embarrassed that this was what you experienced with us. We take great pride in delivering a high level of service. Clearly, we did not meet...

Texas City, Texas
Reviewed 6 days ago NEW

Stayed there last week, service was poor, very disappointed as a customer. Around 11:30 pm, I asked for extra pillows. The manager on duty said he will have it sent ASAP. I called around 12: 00 am, manager says it is just him and the security person hence the delay. Although, I was surprised that only 2 people were available...

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Helpful?
Thank syshahaz
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

syshahaz, Thank you for taking the time to provide feedback on your recent experience at our property. Please accept my sincere apologies for the inconveniences you encountered during your stay with us. In reviewing your feedback i completely understand how this experience was frustrating and unacceptable. We hold ourselves to a high standard and clearly fell short during your visit....

Powder Springs, Georgia
Reviewed 6 days ago NEW

The hotel was actually not a bad drive to downtown even with Mardi Gras and all the traffic. The room was clean and not hard on the eyes. Not what I'm accustom to but no overarching problems. It does appear to need some remodeling but not at all rundown. Try the french toast in the cafe, it is addictive! Stay...

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Helpful?
Thank lebellechaussure
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

lebellechaussure, Thank you so much for your visit as well as your honest feedback. We truly appreciate it. We are delighted that you enjoyed your visit to our city and property. The french toast is amazing! I will share your positive feedback with Chef Spizale. I have discussed your feedback on the pancakes with our Chef to ensure the quality...

Massachusetts
Reviewed 1 week ago

My room overlooked neighborhood rooftops, which is what I requested since that's the quiet side of the hotel. The staff were gracious, though there were too few car valets and waiting became a daily ritual. Dionne, our breakfast waitress, was polite, helpful, and always welcoming early in the morning, which was a daily treat.

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Helpful?
Thank Gus B
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Gus B, Thank you so much for taking the time to share feedback on your stay with us. I truly appreciate your taking the time to do so. Dionne is great! I will be sure to share your feedback with her. We take great pride in being our guests home away from home. We will utilize your feedback on valet...

Tuscaloosa, Alabama
Reviewed 1 week ago via mobile

Very comfortable room, nice and professional staff. Valet parking is $22 so be aware... disappointed room did not have fridge or microwave. TV remote did not work.. overall pretty good place but price too high when you add in parking.

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Helpful?
Thank Kwajkid007
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Kwajkid007, Thank you for your visit. I am delighted that you enjoyed your time with us. I will ensure my engineering team has addressed the issue with the remote in your room. We appreciate your feedback. For your future visits, we do offer a deluxe room option. These rooms will have a microwave and fridge in the room. We look...

Houston, Texas
Reviewed 2 weeks ago

My contract never said there would be a charge because it was Bayou Weekend..my booking said I had until Friday evening to cancel before our planned trip Saturday without a cancellation fee I cancelled Thanksgiving day......you sir are a lier!

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Helpful?
Thank lorenzof3333
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear lorenzof3333, Thank you for taking the time to provide feedback on your recent experience at our property. I would like to speak to you personally in reference to our policy. I'd also like to ensure we addressed your reservation appropriately and apologize if this was addressed in any way that is not in adherence to our policy. I have...

Houston, Texas
Reviewed 3 weeks ago

We utterly enjoyed our stay at Marriott. We are rewards members and didn't mind paying $294 for one night. Rooms are clean and the King Executive Suite was perfect for our family. We were on the 16th Floor ..Room 1625. Normally when we stay, our view is a High floor, Lakeside. Not this time. Any side is Grand because it...

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Helpful?
Thank Ms_Butterfly78
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Butterfly78, Thank you so much for taking the time to share. We appreciate your return visit to our property. You are right! The view of either the city or the water is great from our 16th floor. We will be sure to share your feedback with our team and look forward to seeing you again soon. Sincerely, Jerry General Manager

Miami
Reviewed 5 weeks ago

We stayed here for a weekend family event. We have been in this hotel before. The hotel was renovated in the lobby and the restaurant area. They have a grab and go food area, and the restaurant. The rooms are big with plenty of room. We had a king size bed and the bed was very comfortable. The room is...

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Helpful?
Thank SteveSilverman
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

SteveSilverman, Thank you for your visit. I am glad you enjoyed your visit with us. We take great pride in our product and service levels and are delighted you were able to enjoy them. I am sorry to hear about the inconveniences in my restaurant and have personally reviewed your feedback and how we can use it to improve with...

Cincinnati, Ohio
Reviewed 16 February 2017 via mobile

Our crew stayed here for a weeklong video shoot in NOLA. Great convenience, valet parking made our lives much easier. We all found the decor fresh and the staff very friendly. Loved the coffee shop to grab java to go on way out. Also really loved the gathering space for business on the concierge floor; we used this extensively. It...

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Helpful?
Thank writerbarbking
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

writerbarbking, Thank you so much for your visit and review. I am glad you enjoyed the property as well as the service from our team. The team at the door does a great job. I will be sure to share your feedback with them. I am sorry to hear we missed cleaning your room on one of the days during...

Houston, Texas
Reviewed 11 February 2017 via mobile

Very well run Marriott, consistent with other Marriott properties. Nice friendly service at the desk and in the onsite restaurant. Pleasant room, comfortable bed with the usual Marriott amenities. Not many places for walking but otherwise very nice.

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Helpful?
Thank L C L
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

L C L, Thank you so much for your visit and taking the time to share feedback on your experience with us. I am delighted that you enjoyed your experience. We take great pride in ensuring that each of our guests has an enjoyable experience in our hotel and city. I will be sure to share your feedback with my...

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Amenities

Highlights
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Breakfast included
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Discover an oasis of luxury along the scenic shores of Lake Pontchartrain, at the New Orleans Marriott Metairie at Lakeway. Winner of the AAA Four Diamond Award and 2012 TripAdvisor Award of Excellence, we set higher standards of service for New Orleans. As Metairie's first full-service Marriott Hotel, we merge the grandeur of the past with the technology and comfort of today. ... more   less 

Additional Information about New Orleans Marriott Metairie at Lakeway

Address: 3838 N Causeway Blvd, Metairie, LA 70002-8194 (Formerly New Orleans Lakeside Hotel)
Region: United States > Louisiana > Metairie
Price Range: RM660 - RM1,076 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — New Orleans Marriott Metairie at Lakeway 3.5*
Number of rooms: 220
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Travelocity and Priceline so you can book your New Orleans Marriott Metairie at Lakeway reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott New Orleans Metairie At Lakeway Hotel Metairie
Marriott Metairie
Metairie Marriott
Hotel Style:
#2 Romantic Hotel in Metairie
#4 Business Hotel in Metairie
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Questions & Answers

Here's what travellers have asked, with answers from New Orleans Marriott Metairie at Lakeway staff and other travellers.
9 questions
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Maynardville, Tennessee, United States
Maynardville, Tennessee, United States

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Questions? Get answers from New Orleans Marriott Metairie at Lakeway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet rooms are on the side away from the main road.”
 of 5 bubbles gusb2013, 16 Mar 2017 | Read review
“Location is Great”
  • Neighborhood View opposite of Lakeview
  • View from 16th Floor
 of 5 bubbles Ms_Butterfly78, 28 Feb 2017 | Read review
“Ask for city view. Its far away but you can see it.”
 of 5 bubbles Rwpl, 9 Feb 2017 | Read review
“Ask for a pie shaped room, more spacious then the regular rooms.”
 of 5 bubbles Jules5656, 7 Feb 2017 | Read review
“My room faced the lake. Slight traffic noise from the Causeway, but it didnt bother me. Great views.”
 of 5 bubbles 974chucka, 29 Jan 2017 | Read review
5 of 5