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New Orleans Marriott Metairie at Lakeway

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New Orleans Marriott Metairie at Lakeway
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374 Reviews from our TripAdvisor Community

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Showing 364: English reviews
Jasper, Georgia
Reviewed 2 days ago NEWvia mobile

Stayed on points as I travel frequently. Sometimes with point stays I have been assigned some okay rooms but DONTRELL was awesome and we got a great room with an awesome view of lake and city! We hung out at the bar a bit and enjoyed it. One highlight was walking from the hotel to Steve's Marina Grill.. now, it...

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Helpful?
Thank loribledsoe
San Antonio, Texas
Reviewed 1 week ago

My experience: 1. I had booked through third party - expedia. Front desk wanted to me pay again even when I insisted I have already paid. How difficult is it to check. Finally, person went inside and came back confirming the booking. No eye contact whatsoever. Not the best start for my 10 day road trip vacation 2. No free...

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Helpful?
Thank rocktin
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Rocktin, Thank you for taking the time to share feedback on your experience with us. I sincerely apologize for any inconvenience you experienced while with us. We take great pride in providing a service level that is above our guests expectations and at Marriott standard. We have reviewed your feedback with our team and will utilize it to improve. We...

Sarasota, Florida
Reviewed 3 weeks ago

We arrived and the Valet took care of our car ($20 fee) which was fine, since Self-Parking would have been about the same cost. The Hotel is very nice, Modern, Elegant, and spread out. Front Desk Staff very friendly and helpful. Our Room was very nice also, spotless, inviting, bathroom clean and lots of fresh smelling towels, plus all the...

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Helpful?
Thank PKH1950
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

PKH1950, Thank you so much for taking the time to share. We take great pride in our service levels and will be sure to share your feedback with our team. We look forward to hosting your next visit to our city.

Fort Myers Beach, Florida
Reviewed 3 weeks ago

I travel probably 45 weeks out of any given year, In 2016, I have stayed 216 nights at any of the Marriott brands out there. Most properties are so welcoming,,, that said, New Orleans Marriott at Metairie is probably the Marriott that I love the best. This property is clean, beautiful and the rooms stylish. On my last trip to...

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1Thank cruisingmike
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

cruisingmike, Thank you for sharing. We appreciate your visit and can't wait to host your next visit to our city!

Reviewed 4 weeks ago via mobile

I have stayed at this hotel multiple times. The executive sweet has always been pleasant and a comfortable stay. The employees at the front desk could improve on their friendliness and customer service but overall a good place to stay.

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Helpful?
Thank Chris R
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Chris R Thank you so much for taking the time to share. We take great pride in our service levels and will be sure to share your feedback with our team. We look forward to hosting your next visit to our city.

Atlanta, Georgia
Reviewed 1 December 2016

A Marriott hotel in Metaire next to Lake Ponchatrain. Away from the french quarter, but the hotel is just ok. Parking is expensive in the garage next to the hotel. Maid service was sloppy. Had to request service at 5:00 after being out of the room all day. Then upon return from dinner, the maid did not leave any towels....

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Helpful?
Thank WorldTK
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

WorldTK, Thank you for taking the time to provide feedback on your recent experience at our property. Please accept my sincere apologies for the inconveniences you encountered during your stay with us. We would like to speak to you personally in reference to your experience and have sent you a private message to obtain the best method and time to...

Houston, Texas
Reviewed 30 November 2016

Gave me a big run around after cancelling my reservation with them. Booked the room for the 26th of November and canceled 2 days before our stay. After contacting them over several days and being transferred from manager to manger I eventually just called my bank and let them deal with Marriott. Will not be staying at another Marriott property...

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Helpful?
Thank lorenzof3333
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

lorenzo3333, Thank you for taking the time to share your feedback with us. We appreciate your having chosen to book with us. As your booking was over the Bayou Classic special event, our property had specific prepayment and cancel restrictions in place. We would be happy to further discuss the booking with you. It is our goal to ensure all...

Bonita Springs, Florida
Reviewed 27 November 2016

We stayed for three nights and were favorably impressed. The rooms were clean, comfortable and spacious. The breakfast buffet was very ordinary and could easily be skipped. We didn't get a chance to try the pool and spa. This hotel is in a business district without a lot of walkable choices for restaurants or shopping. The car valet service is...

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Helpful?
Thank jblck
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

jblck, Thank you so much for taking the time to share. We take great pride in our service levels and will be sure to share your feedback with our team. We look forward to hosting your next visit to our city. Sincerely, Marriott Metairie at Lakeway

Breaux Bridge, Louisiana
Reviewed 25 November 2016

I've saved at this hotel many times and it is so nice. It is so quiet, enjoyed the room. Beautiful sunset on the lake. The restaurant is awesome. The food was prepared very well and very good. Employees very pleasant and always asked if u needed something. Rooms were a. Ice size and very clean. I would recommended this hotel...

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Helpful?
Thank pamtheriot
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

pamtheriot, Thank you for taking the time to provide feedback on your recent experience at our property. We take great pride in our food and beverage offerings and are glad you enjoyed them. We are delighted that you had an enjoyable experience. Sincerely, Marriott Metairie at Lakeway

Orlando, Florida
Reviewed 23 November 2016

Great service, beautiful rooms and linens always very clean. The concierge lounge could have a few more snacks or at least open till 10:00 am. Food is good coffee not so good. Price is always good and their is a great gumbo restaurant right up the road called chef tons gumbo worth going. It was a recommendation from the front...

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Helpful?
Thank johnefoley
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

johnefoley, Thank you so much for you review. We are happy that you enjoyed your experience with us. We will use your feedback to ensure our offerings are meeting our guests expectations. During your next visit be sure to also try Chef Spizales gumbo in our Bistreaux Restaurant. I am sure you will not be dissappointed. We look forward to...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Discover an oasis of luxury along the scenic shores of Lake Pontchartrain, at the New Orleans Marriott Metairie at Lakeway. Winner of the AAA Four Diamond Award and 2012 TripAdvisor Award of Excellence, we set higher standards of service for New Orleans. As Metairie's first full-service Marriott Hotel, we merge the grandeur of the past with the technology and comfort of today. ... more   less 

Additional Information about New Orleans Marriott Metairie at Lakeway

Address: 3838 N Causeway Blvd, Metairie, LA 70002-8194 (Formerly New Orleans Lakeside Hotel)
Region: United States > Louisiana > Metairie
Price Range: RM630 - RM987 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — New Orleans Marriott Metairie at Lakeway 3.5*
Number of rooms: 210
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline and Travelocity so you can book your New Orleans Marriott Metairie at Lakeway reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott New Orleans Metairie At Lakeway Hotel Metairie
Marriott Metairie
Metairie Marriott
Hotel Style:
#2 Romantic Hotel in Metairie
#4 Business Hotel in Metairie
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Questions & Answers

Here's what travellers have asked, with answers from New Orleans Marriott Metairie at Lakeway staff and other travellers.
8 questions
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Maynardville, Tennessee, United States
Maynardville, Tennessee, United States
nj
6 months ago

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Questions? Get answers from New Orleans Marriott Metairie at Lakeway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good lake view but thats it!”
 of 5 bubbles rocktin, 8 Jan 2017 | Read review
“All floors are peaceful and quiet”
 of 5 bubbles cruisingmike, 23 Dec 2016 | Read review
“higher floor facing the lake”
 of 5 bubbles WorldTK, 30 Nov 2016 | Read review
“Don't settle for a room near the ice making machine.”
 of 5 bubbles jblck, 27 Nov 2016 | Read review
“There all good”
 of 5 bubbles johnefoley, 22 Nov 2016 | Read review
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