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New Orleans Marriott Metairie at Lakeway

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New Orleans Marriott Metairie at Lakeway
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369 Reviews from our TripAdvisor Community

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Showing 360: English reviews
Atlanta, Georgia
Reviewed 1 week ago

A Marriott hotel in Metaire next to Lake Ponchatrain. Away from the french quarter, but the hotel is just ok. Parking is expensive in the garage next to the hotel. Maid service was sloppy. Had to request service at 5:00 after being out of the room all day. Then upon return from dinner, the maid did not leave any towels....

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Helpful?
Thank WorldTK
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

WorldTK, Thank you for taking the time to provide feedback on your recent experience at our property. Please accept my sincere apologies for the inconveniences you encountered during your stay with us. We would like to speak to you personally in reference to your experience and have sent you a private message to obtain the best method and time to...

Houston, Texas
Reviewed 1 week ago

Gave me a big run around after cancelling my reservation with them. Booked the room for the 26th of November and canceled 2 days before our stay. After contacting them over several days and being transferred from manager to manger I eventually just called my bank and let them deal with Marriott. Will not be staying at another Marriott property...

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Helpful?
Thank lorenzof3333
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

lorenzo3333, Thank you for taking the time to share your feedback with us. We appreciate your having chosen to book with us. As your booking was over the Bayou Classic special event, our property had specific prepayment and cancel restrictions in place. We would be happy to further discuss the booking with you. It is our goal to ensure all...

Bonita Springs, Florida
Reviewed 1 week ago

We stayed for three nights and were favorably impressed. The rooms were clean, comfortable and spacious. The breakfast buffet was very ordinary and could easily be skipped. We didn't get a chance to try the pool and spa. This hotel is in a business district without a lot of walkable choices for restaurants or shopping. The car valet service is...

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Helpful?
Thank jblck
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

jblck, Thank you so much for taking the time to share. We take great pride in our service levels and will be sure to share your feedback with our team. We look forward to hosting your next visit to our city. Sincerely, Marriott Metairie at Lakeway

Breaux Bridge, Louisiana
Reviewed 1 week ago

I've saved at this hotel many times and it is so nice. It is so quiet, enjoyed the room. Beautiful sunset on the lake. The restaurant is awesome. The food was prepared very well and very good. Employees very pleasant and always asked if u needed something. Rooms were a. Ice size and very clean. I would recommended this hotel...

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Helpful?
Thank pamtheriot
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

pamtheriot, Thank you for taking the time to provide feedback on your recent experience at our property. We take great pride in our food and beverage offerings and are glad you enjoyed them. We are delighted that you had an enjoyable experience. Sincerely, Marriott Metairie at Lakeway

Orlando, Florida
Reviewed 2 weeks ago

Great service, beautiful rooms and linens always very clean. The concierge lounge could have a few more snacks or at least open till 10:00 am. Food is good coffee not so good. Price is always good and their is a great gumbo restaurant right up the road called chef tons gumbo worth going. It was a recommendation from the front...

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Helpful?
Thank johnefoley
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

johnefoley, Thank you so much for you review. We are happy that you enjoyed your experience with us. We will use your feedback to ensure our offerings are meeting our guests expectations. During your next visit be sure to also try Chef Spizales gumbo in our Bistreaux Restaurant. I am sure you will not be dissappointed. We look forward to...

Boston, Massachusetts
Reviewed 2 weeks ago via mobile

Here for 3 nights on business. Room was spacious with a fabulous view of New Orleans in the distance. The hotel staff was very helpful and friendly. Wi-if worked well both in the room and in the lobby. Starbucks in the lobby was quick, Especially with a morning rush. The lobby restaurant had a good bar and menu selection. Only...

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Helpful?
Thank AmyBeck49
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

AmyBeck49, Thank you so much for your feedback. We are delighted you enjoyed your experience and will definitely share it with our team. We will also use your feedback on the full length mirror to ensure our amenity offerings are up to your expectations as well as Marriott standards. We look forward to welcoming you back soon! Sincerely, Marriott Metairie...

Southern New Hampshire
Reviewed 3 weeks ago

Stayed for 3 nights for a business meeting (held in the hotel). They pre-assigned me a room based on the meeting group, and it was not ready. It still wasn't ready at check in time, at that point (after I had been waiting for over an hour in the lobby) they asked it I wanted to switch room types. As...

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Helpful?
Thank ownedby4cats
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

ownedby4cats, We appreciate your staying with us and sharing your feedback. We are sorry to hear that your visit did not go as expected and will definitely utilize your feedback to ensure our service levels and product are up to our guests expectations and our standards. We look forward to hosting your next visit to our city.

Hazlet, New Jersey
Reviewed 4 weeks ago

Had a one night stay traveling for business. Beautiful facility. Staff was attentive and helpful. Lounge, food and beverage was excellent. Nice view of the lake from my room. Room was large, though the layout was a bit unique. Look forward to a return trip.

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Helpful?
Thank Tom P
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Tom P, Thank you so much for your visit and review. We appreciate your spending time with us and enjoying the room and lounge. We look forward to hosting your next visit to our great city! Sincerely, Jerry Reyes General M anager

Madison, Alabama
Reviewed 29 October 2016

I stayed here two nights on business and so glad I did. The hotel is on Lake Pontchartrain, and a very classy place. The rooms are clean and comfortable, and the staff were outstanding. I was upgraded to an Executive Suite and it was great, with a view of the lake. I would highly recommend this hotel for business or...

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Helpful?
Thank bill925
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

bill925, Thank you so much for your review! We aim to please with offering upgraded rooms whenever possible. WE are delighted you enjoyed your experience with us. The M Club is a great amenity. Hopefully you also had the opportunity to visit our restaurant, Bistreaux, for some great food as well. We look forward to hosting your next visit to...

Reviewed 26 October 2016 via mobile

This hotel is convenient, as its right across the street from our office which I was visiting from headquarters. It's visually appealing. That's all the positive I have. My room had a view of a half wall half parking lot. There were no perks (like free water even) for being Silver Elite. My bed was older than me (35) and...

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Helpful?
Thank Anita H
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Anita H, We appreciate your staying with us and sharing your feedback. We are sorry to hear that your visit did not go as expected and will definitely utilize your feedback to ensure our service levels and product are up to our guests expectations and our standards. Sincerely, Marriott Metairie at Lakeway

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Discover an oasis of luxury along the scenic shores of Lake Pontchartrain, at the New Orleans Marriott Metairie at Lakeway. Winner of the AAA Four Diamond Award and 2012 TripAdvisor Award of Excellence, we set higher standards of service for New Orleans. As Metairie's first full-service Marriott Hotel, we merge the grandeur of the past with the technology and comfort of today. ... more   less 

Additional Information about New Orleans Marriott Metairie at Lakeway

Address: 3838 N Causeway Blvd, Metairie, LA 70002-8194 (Formerly New Orleans Lakeside Hotel)
Region: United States > Louisiana > Metairie
Price Range: RM440 - RM1,196 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — New Orleans Marriott Metairie at Lakeway 3.5*
Number of rooms: 210
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Hotels.com, Priceline, Odigeo and Travelocity so you can book your New Orleans Marriott Metairie at Lakeway reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott New Orleans Metairie At Lakeway Hotel Metairie
Marriott Metairie
Metairie Marriott
Hotel Style:
#2 Romantic Hotel in Metairie
#4 Business Hotel in Metairie
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Questions & Answers

Here's what travellers have asked, with answers from New Orleans Marriott Metairie at Lakeway staff and other travellers.
8 questions
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Maynardville, Tennessee, United States
Maynardville, Tennessee, United States
nj
4 months ago

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Questions? Get answers from New Orleans Marriott Metairie at Lakeway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor facing the lake”
 of 5 bubbles WorldTK, 30 Nov 2016 | Read review
“Don't settle for a room near the ice making machine.”
 of 5 bubbles jblck, 27 Nov 2016 | Read review
“There all good”
 of 5 bubbles johnefoley, 22 Nov 2016 | Read review
“Rooms with a lake view”
 of 5 bubbles bill925, 28 Oct 2016 | Read review
“High floors are hot st night”
 of 5 bubbles 73raej, 22 Oct 2016 | Read review
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