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BEST WESTERN PLUS Landmark Hotel & Suites

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BEST WESTERN PLUS Landmark Hotel & Suites
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298 Reviews from our TripAdvisor Community

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Showing 294: English reviews
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Reviewed 2 days ago NEW

Great location. Hotel staff wonderful. Rooms nice but old hotel. The only thing I didn't like you had to pay for parking even though you were a guest. Staff helpful when asking them what to see and best dining places. Will stay there again

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Helpful?
Thank Georgina R
Houston, TX
Reviewed 2 days ago NEW

My Krewe stays here every year for our Mardi Gras parade in Metairie, so I have multiple past weekends stayed at this hotel. They are usually 4 star stays for being an older hotel in the outskirts of New Orleans. This last stay was not so great. Let me preface this review by saying I was recovering from a major...

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Thank Eric B
Raleigh, North Carolina
Reviewed 3 days ago NEW

There was absolutely no reason to have cable at this hotel. No channel worked.. Called maintenance twice to fix the issue, however the response was, sorry, the cake just doesn't work. The breakfast pancakes were always cold and hard, even though they were in the warmer. The beds weren't very comfortable, no big blanket, only sheets.

Review collected in partnership with Best Western
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Helpful?
Thank amberlysmith319
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello Amberly, Thank you for taking the time to let us know about your experience during your time with us. I would like to apologize on behalf of the entire staff for not exceeding your expectations. Please return my call at 504-526-4589 when you have a chance so that I can work on a way to make this right for...

Lake Worth, United States
Reviewed 3 days ago NEW

Every time I travel to New Orleans/Metairie area, I had a 4-Star favorite place to stay. Fortunately for me they were booked this time. That allowed me to have a different experience which was the Best Western Plus. It was better than my previous 4-Star experiences in the area. I highly recommend the Best West Plus Suites. Staff was super...

Review collected in partnership with Best Western
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Thank D7302TSpatriciap
Reviewed 4 days ago NEWvia mobile

The young lady working the cafe has very little personality. My first encounter with her in the cafe wasn't a good one her response to service was poor. Later that night in the ballroom I walked up to her at the bar and asked her could I have a slip of soda because I was having acid reflux, I was...

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Helpful?
Thank Ronald L
San Antonio, Texas, United States
Reviewed 4 days ago NEW

This was a good option for our group of 5 who needed a suite with 2 queen beds and a pullout couch. It was a very large suite with a kitchen and ample room to move around. The beds were comfortable, the staff friendly and accomodating, and it was a pleasant stay. The price is right if you don't need...

Review collected in partnership with Best Western
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Thank Geri W
pride, United States
Reviewed 1 week ago NEW

Highly recommended I stayed in the tower suites and had a great time. It is close to a lot of food options. The staff is very friendly. If you like volleyball they even have a couple of courts nearby.

Review collected in partnership with Best Western
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Thank Johnny S
Metairie
Reviewed 1 week ago NEW

Even though I live close by, it is more convenient to stay at this hotel the night before and of my ball. It just makes it easier to get ready. It is also to relax between appointments and rehearsals by staying.

Review collected in partnership with Best Western
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Thank barbaradQ4885NI
New Hope, Pennsylvania
Reviewed 1 week ago

Was an excellent stay. Excellent suite. This was our second time staying here. Always very comfortable and very affordable. Staff was great and made our stay wonderful. Will definitely choose best western landmark again.

Review collected in partnership with Best Western
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Helpful?
Thank Shendell J
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello Ma'am, Thank you for your feedback. We are so happy to hear that you enjoyed your suite and are proud to know that we have earned your loyalty as a guest. Please be sure to give us a call at 504-888-9500 whenever we can be of assistance to you. Best, Teresa Munoz - Revenue Manager

Houston,Texas, United States
Reviewed 1 week ago

We were in town for a family emergency and experienced some issues with cleanliness of the rooms but the issues were rectified as soon as possible. The staff is friendly and professional and the location is great! We will certainly stay at this hotel again. Yasmine Chavez and Orine Walker are the best!

Review collected in partnership with Best Western
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Helpful?
Thank franksO7534KC
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello Guest, Thank you for the time you took to share your experience! I am glad we were able to make it right for your and appreciate your comments about our staff. Thank you for choosing to stay with us we look forward to your review. Kind Regards, Teresa Munoz - Revenue Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Landmark Hotel & Suites

Address: 2601 Severn Ave, Metairie, LA 70002
Region: United States > Louisiana > Metairie
Price Range: RM509 - RM1,107 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Landmark Hotel & Suites 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Best Western New Orleans
Metairie Best Western
Best Western Metairie
Hotel Style:
#2 Business Hotel in Metairie
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Landmark Hotel & Suites staff and other travellers.
8 questions
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Baton Rouge, Louisiana
1 month ago
over a year ago
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Questions? Get answers from BEST WESTERN PLUS Landmark Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay on the side of the hotel as the banquet hall!!”
 of 5 bubbles 267ericb, 22 Feb 2017 | Read review
“Suites are worth the extra charge.”
 of 5 bubbles hcallais, 6 Feb 2017 | Read review
“Stay in the Tower”
 of 5 bubbles Talu2008, 17 Jan 2017 | Read review
“8th Floor was wonderful”
 of 5 bubbles revia6, 13 Dec 2016 | Read review
“Bring earplugs, do have a lot of industrial trucks nearby, but that is a problem throughout New Orleans.”
 of 5 bubbles JamesB477, 9 Dec 2016 | Read review
5 of 5