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Extended Stay America - New Orleans - Metairie

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Extended Stay America - New Orleans - Metairie
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78 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - New Orleans - Metairie
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Showing 76: English reviews
New Orleans, Louisiana
Reviewed 21 May 2016 via mobile

I have been here for 3 months and I have had some great moments and some pretty bad experiences. The front desk staff is great to me. Always quick with a positive greeting and they are happy to get me what I need. It helps if you get to know them and treat them with a little respect . My...

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Thank Barry M
Adelaide, Australia
Reviewed 20 May 2016 via mobile

The rooms were pleasant, spacious and clean. Staff at check-in were efficient and helpful. There is a full kitchen. Breakfast was grab and go which is very basic. The drive to downtown was not too far.

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Thank RhellieKeith
Reviewed 12 April 2016

In my opinion there are some basics that a hotel has to have before the frills. Cleanliness Without this you can never feel comfortable in a room. This hotel was extremely lacking. Mold growing in the toilet and shower corners. My feet got so dirty walking in the room that I had to wear socks all of the time. There...

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Thank Bobby S
Saint Louis, Missouri
Reviewed 1 April 2016

This place was just okay. I was prepared for this because it was less expensive than other hotels in Metairie. We stayed there overnight prior to our cruise and it was fine for that purpose. I wouldn't want to stay there if we had been vacationing in New Orleans for several days even if we were staying in Metairie. The...

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Thank Mary B
Reviewed 19 March 2016 via mobile

The location is, at best OK. The room, while large could use a good cleaning. I checked the bed sheets to make sure they were freshly laundered. (They were). OK, place to spend a night, but I wouldn't use this hotel for an extended stay.

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Thank Khagan G
Saint Louis, Missouri
Reviewed 11 March 2016

I NEVER write bad reviews, but I have stayed here twice now for business and had terrible experiences both times. I will not be returning. We ran into several issues (toilets not working, bugs in rooms, doors not locking) and the staff was very rude when the issues were brought up! I was hung up on and still no maintenance...

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Thank jrjgxf
Reviewed 14 January 2016

We have stayed at Extended stays before and I haven't really been to impressed. But this Hotel was an exception. It was very nice. It seemed like it was newly updated. We had an excellent nights rest for an inexpensive stay. Would stay here again.

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2Thank Renee E
New Orleans, Louisiana
Reviewed 30 December 2015 via mobile

Upon arrival I wasn't expecting much of nothing base on the reviews. But I still decided to stay, I was shock the waiting area was clean, front desk lady that check me in was ok but the hotel was awesome. My room was the best everything was perfect, sheets clean, bathroom clean, bed comfortable, kitchen clean everything was in perfect...

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2Thank beautyisme504
Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm thrilled that we were able to exceed your expectations and accommodate your needs with a great experience! I truly appreciate your comments about our friendly customer service. Thank you again for your kind words. The staff and I would love to provide you...

Dunwoody, Georgia
Reviewed 15 December 2015 via mobile

We have always been a frequent users of extended stay and have stayed in hotels in many cities. This extended stay was the right distance away from the downtown of new Orleans and the location and pricing were good, which made us book this place. The hotel staff at reception were nice and friendly, but when we opened the room...

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1Thank Surya Anil S
Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed to read about the room conditions you experienced upon check-in. Please accept my apology. I discussed your comments with the team, and we are retraining our staff to make sure we are thoroughly inspecting rooms prior to guest arrivals. Still, I...

Reviewed 12 September 2015 via mobile

It was fine for one night. Check-in was a pain because the front desk girl didn't know how to do check-in for my 3rd party booking or the check out for a direct bill guy in front of me. That was a 15-20min ordeal. Other than that it was fine for the night. Wifi was good. Fridge wasn't clean but...

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1Thank Greg B

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - New Orleans - Metairie

Address: 3300 I-10 S. Service Rd. W., Metairie, LA 70001
Region: United States > Louisiana > Metairie
Price Range: RM390 - RM1,082 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - New Orleans - Metairie 2.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Kenner Extended Stay
Extended Stay America Kenner
Extended Stay Metairie
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Questions & Answers

Questions? Get answers from Extended Stay America - New Orleans - Metairie staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The wi-fi is horrible and hot water almost non-existent.”
 of 5 bubbles tatuicu, 7 Oct 2016 | Read review
“Handicap available in the 3rd floors.”
 of 5 bubbles ednat948, 28 Sep 2016 | Read review
“There are a lot of better and cheaper hotels in that area.”
 of 5 bubbles Milkmantt, 1 Aug 2016 | Read review
“(I don't think there are any good rooms!!)”
  • Dirt and gravel on kitchen floor
  • Smoke alarm hanging from ceiling
  • Smoke alarm hanging
  • Ironing board with slash to cover
 of 5 bubbles sus63uk, 26 Mar 2015 | Read review
“all the rooms are basically the same.”
 of 5 bubbles LeeDemers, 27 Feb 2015 | Read review
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