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Courtyard New Orleans Metairie

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Courtyard New Orleans Metairie
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225 Reviews from our TripAdvisor Community

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Showing 223: English reviews
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Iowa
Reviewed 6 days ago NEWvia mobile

Stayed here the night before our cruise. We stayed here for the price and I was very satisfied. Hotel is clean. Rooms are good size. Beds comfortable. Staff was friendly. Nice area in lobby that serves cocktails, beer, and food. It's is about 10 minutes from the French Quarter and much more reasonable than downtown NO prices. No complaints about...

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Helpful?
Thank cabo1130
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking the time to let us know about your stay with us while visiting the city. I am delighted to know that we were able to leave you with a positive lasting impression after leaving our hotel. It is our goal to keep people coming back by wowing them with our service and great rooms. We look...

Blaine, MN
Reviewed 1 week ago

Although it says "Marriott" on the inside, this hotel suffers from poorly trained staff and room accommodations that are fair. Either the property is short staffed or staff that don't care - you can never find them when you need them. What I found most incredulous about this property is the premium price they charge - I couldn't understand why....

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Helpful?
Thank LandofHopesandDreams
Olivia B, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time to let us know about the challenges you faced at our hotel. I would like to personally apologize for your experience during your most recent stay. Please rest assured that we have addressed your concerns with the appropriate department leaders, and do appreciate your feedback. Your experience with our staff, internet, and...

Reviewed 1 week ago via mobile

I was in town chaperoning for several performances that my son's school band made for several of the Mardi Gras parades. The location of this hotel was far enough away, that I was able to catch a cab home from downtown NOLA @ a reasonable price, and sleep in a room that was quiet! (Except for the last day when...

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Helpful?
Thank MSAshley6
Olivia B, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for sharing your feedback with us! Our location is one of our best features - close enough to the excitement, but far enough to sleep deeply! Our associates are our greatest asset; I'm so glad you found them friendly and hospitable. I've shared your feedback regarding the baseboard construction with our engineering team to ensure that...

Covington, Tennessee
Reviewed 13 February 2017

My husband and I spent the night at this hotel the night before a cruise. The bed was comfortable, the room was clean and the location is quiet. We could walk to several restaurants within 2 or 3 blocks. Also very convenient to New Orleans. We will definitely stay here again.

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Helpful?
Thank Lisa J
Olivia B, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time to share your feedback from your last stay here in Metairie. I am so glad that you found our hotel enjoyable and valuable. You are correct - our location is convenient to the cruise port, restaurants, shopping, and the French Quarter. When you are in the area again please come back to...

Santa Barbara, California
Reviewed 4 February 2017 via mobile

We had just gotten off a week long cruise and had many hours before our flights. A group of us decided on a day room at the courtyard and checked in. We were greeted by Demetrice Lewis with a huge smile. She was kind and friendly and she took care to hear what we were needing. Soon we were delivered...

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Helpful?
Thank Rocky J
Olivia B, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for sharing your experience with us! Demetrice is one of our best associates - she goes above and beyond for our guests on a daily basis. We will be sure to thank her on your behalf! We hope you'll stay with us again whenever you find yourself in the New Orleans area next. Demetrice will be...

Potomac, Maryland
Reviewed 28 January 2017

The hotel was well-located for access to Tulane. It was clean and bright and the room was big. The staff was fanatastic. Very friendly and helpful. My only complaint is that the fan in my HVAC unit was very loud.

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Helpful?
Thank SFLMD
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking time to let us know about your most recent stay. We truly appreciate the time you took out of your day to let us know about your experience while staying with us during your most recent travels to the area. We hope that the next time you are in the area you come back to see...

Pittsboro, North Carolina
Reviewed 10 January 2017

Please read my profile for my biases. My wife and I came to New Orleans for a weekend where we were going to be spending most of our time outside in the city. I didn't really want to spend a lot of points for one of the properties near the Quarter, so based on positive reviews here we chose to...

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Helpful?
Thank Sortova
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time to let us know how we did during your last stay here in Metairie. I am so delighted to hear that you found our hotel enjoyable and valuable. We strive to have everyone leave with the memory of an enjoyable trip because of the service and quality of the product that we...

Charleston, South Carolina
Reviewed 8 January 2017

We visit New Orleans regularly and stay here several times a year. It is a very convenient location with quick access to downtown. Our last stay was over the Christmas holiday. On the day after Christmas our toilet overflowed. In just a few minutes after a call to the front desk, the most pleasant maintenance man arrived. He unstopped the...

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Helpful?
Thank 66oring
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time to let us know about your most recent stay. I am sorry to hear that you had an issue with your bathroom area. I am happy however that we were responsive and resolved the issue as quickly and pleasantly as we did. Please make sure you come back to see us when...

Reviewed 16 December 2016 via mobile

What an amazing wonderful experience! The staff was so friendly and helpful. They called us a shuttle to our cruise and it was so easy. Check in was super simple and they also suggested a great restaurant that was perfect for our family of 9.

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Helpful?
Thank Tami B
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for your wonderful review of our hotel and staff! We are very happy to know that you enjoyed your stay with us. Our front desk staff is always happy to make recommendations on where to go or what to eat, to help you make your time in our city as fun as possible. We hope to host you...

Paris
Reviewed 16 December 2016

If you don't need an accessible room with a bathtub, this place might work for you. It did smell kind of funky in the hallways, but otherwise seemed okay. Free parking was a perk. I reserved a room that was wheelchair accessible with a bathtub. I was assigned a wheelchair accessible room with a roll-in shower. Then I asked to...

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Helpful?
Thank MarieinParis
Edison C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time to let us know about your stay during your visit to our city. I would like to apologize for your experience during your most recent stay. Please rest assured that we have addressed your concerns and do appreciate your feedback. We understand your concerns and want to make sure no other guest...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard New Orleans Metairie

Address: 2 Galleria Blvd., Metairie, LA 70001
Region: United States > Louisiana > Metairie
Price Range: RM593 - RM1,059 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard New Orleans Metairie 3*
Number of rooms: 153
Reservation Options:
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Also Known As:
Courtyard New Orleans Metairie Hotel Metairie
Courtyard Metairie
Metairie Marriott
Metairie Courtyard
Hotel Style:
#4 Family Hotel in Metairie
#7 Business Hotel in Metairie
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard New Orleans Metairie staff and other travellers.
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New York
Birmingham, Alabama

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Questions? Get answers from Courtyard New Orleans Metairie staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“quiet and convenient”
 of 5 bubbles LisaJ787, 13 Feb 2017 | Read review
“Get the mini suite, We liked the sofa and room decor.”
 of 5 bubbles Steambotwilly, 2 Dec 2016 | Read review
“If one or more smoke I would request a room with a balcony...My husband had to go down and outside to smoke..”
 of 5 bubbles garathcindyh, 12 Nov 2016 | Read review
“The higher the floor the quieter the rooms”
 of 5 bubbles KellyT332, 3 Nov 2016 | Read review
“Away from elevators on the back side of the hotel seems to be quietest.”
 of 5 bubbles firemshll, 1 Sep 2016 | Read review
5 of 5