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Beacon Resort is the right place for you to learn more about healthy eating and take care of your health. We emphasize on the ineffable joy of family gatherings and the fun of togetherness, be it improving parent-child relationships or strengthening extended family ties. We hope that families get together and spend real quality time with each other, leaving you with unforgettable memories following your stay.
Beacon Resort near to Ulu Yam set within a tropical jungle, complete with clean hot springs pools , beautiful river with gentle rapids flowing within the resort and a east to moderate jungle trail is definitely worth more than a 2 Star rating . The food is excellent, wholesome without any hint of Ajinomoto , much like home cooked tasty food Customer service is first class . Went all way out to help my wheel chair bound 90years old mother which made her holiday so memorable for her . Owner was seen serving her guest with her staff at breakfast when we were there .
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Take a slow drive along the 4 km gravel road leading to the resort and you will not feel the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Beacon Resort, Owner at Beacon Resort
Responded 27 May 2024
Hi dear, thank you for taking the time to leave us your valuable review! 🌟 We greatly appreciate your kind feedback and comments. ❤️❤️🙌 We look forward to welcoming you again in the future! 🌈
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We encounter some hiccups during check in but quickly realize that the resort is only 2 months old. We then met with Elaine who temporary act as the resort manager. We are so amazed by the customer recovery service and decided they are worth 5 star after all
During our 2 day 1 night stay, we immediately feel like part of the family. Chef Kiat cook the tastiest meals with the Beacon special natural feed chicken. His herbal chicken congee is out of this world so is the pepper chicken soup. Noodles are to die for. Vege and fruits are grown in their organic farm !!! Its like staying in one of those super pricey detox resort without having to pay an arm and a leg.
We stayed at the Jasmine series room which is not only lovely but quiet and comfortable. Everything is brand new. Inspire by Santorini Greece, rooms are so tastefully decorated from the mirror to the rug they use
There are 5 pools with natural hot spring water of different temperature and jungle trek are not to be missed. A little brook rans pass the resort with little huts - so romantic
In the evening, we met with the legendary owner and charity queen Mary Chen herself who bought over Beacon Hospital , make treatment affordable for the sick, started the organic farm so they can afford to stay healthy by eating organic food and fruits and stay healthy and now the resort so they can come and enjoy life.
We felt very honored as she share her stories, her inspiration and how she cared for sick patients etc. She is so humble and kind calling her staffs "my old friends who came to my rescue when I started this resort having no experience"
We also notice her staffs were treated the same food as us guests while many 5 star hotels feed their staffs with leftover food from buffet
Elaine is such a gem doing her best and always there from morning to evening. We bought so much great stuffs like their packet chicken soup, plant base omega powder etc etc
The spa uses the best essential oil and massage by Deborah is amazing indeed. With over 15 years of experience, we were in heaven. There is a special promo rate of Rm 150 for 1 hours and you must not miss this one
Highly recommended. Just 1.20 hours to get there
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip:Go on week day to enjoy more peace and quiet.
As they serve healthy food so if u are a snack...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Purchased a day package which includes two meals and a complimentary 10 minutes hand massage at the Resort in July 2024. The Resort is beautifully located 2 hours drive from Damansara, Selangor. The area was huge with water falls, cabanas, pet farm, plant garden, horse riding and more. It's definitely worth visiting. The Spa however, require improvement, it looks not too clean, and the therapists are all non english / bahasa melayu / mandarin speaking, making communication hard, and their grooming was out. The food however, was mediocre. One of the employee at the reception called Sham was exceptionally friendly, helpful, and hospitable. The Resort is worth visiting albeit some improvement required.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Beacon Resort, Owner at Beacon Resort
Responded 9 Sept 2024
Dear Guest, Thank you for sharing your detailed review and for choosing to spend your day with us in July. We are pleased to hear that you enjoyed the beautiful surroundings, our various activities, and the hospitality of our staff, especially Sham. Your kind words will be shared with him. We sincerely apologise for the less than satisfactory experience you had with the Spa and the meals. We take your feedback seriously, and we will work on improving the cleanliness and grooming standards of our spa, as well as ensuring better communication between our guests and therapists. We are also reviewing our food offerings to enhance the overall dining experience. We are grateful for your feedback, which helps us to improve, and we hope to have the pleasure of welcoming you back soon for a better experience. Best regards The Management Beacon Resort, Kalumpang
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The overall facilities are good such as hotspring and river side.we had one room at peppermint / wild bamboo for rm732 even thought i stayed single,jasmine for rm 968. We all felt the food was very below par especially we paid over 300rm for bft/lunch/dinner/ hightea.for eg lunch menu was buffet of fried chicken ,chicken stew,mix vege,fried fish,watermelon,mix salad .dinner we didnt jave a choice and qas a steamboat/bbq which was a tedious,sweaty affair.the food wasnt on the healthy side n misleading on the website.breakfast was roti mainly n boiled eggs, noodles..food variety was very limited. We paid over 300rm esch for the meal packages. The hand aroma was a 2 min quick rub..which was just so misleading. I hope the management will.look into this. I tried to talk to the Customer relations on issues but she walked away. The staffs were also earing and taking food at the same time the guests are havign their meals. Staffs should eat at separate venue. There was a group booking and the allocation should separate the FIT and GIT as there were noisy at dinner. There is a good potential but many issues need to be resolve. No beacon resort staffs were keen to have feedback. We also spent nearly 2000rm at the beacon mart. And we all took massages . We spent money but were disappoineed with the food quality n variety. Toomuch deep fried food. Jasmine is more expensive but no toiletries. Also staffs were only keen to talk at superficial level.there was no resort manager or resident manager to overall manage or handle the front . The dining area has low ceiling and too hot for thai mookata. Not suitable. I hope my comment helps the management look into areas to improve.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Pls ask about what food will be served and what is provided in full detail. We felt we were...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Beacon Resort, Owner at Beacon Resort
Responded 30 May 2024
Dear BRUNEICitizen, Thank you for taking the time to share your comprehensive review of Beacon Resort, Kalumpang on TripAdvisor. We genuinely appreciate your feedback and are grateful for your kind words regarding our hot springs and riverside facilities. I would like to sincerely apologize for the various aspects of your stay that did not meet your expectations. Your detailed observations provide us with valuable insights into areas where we need to improve, and I want to address each of your concerns: 1. Food Quality and Variety: I am truly sorry to hear that the meals did not meet your expectations, especially considering the amount spent. We strive to offer a diverse and healthy menu, and it’s clear we fell short during your stay. Your comments about the limited variety, misleading health claims, and the unsuitability of certain meal formats (like the steamboat/BBQ) have been noted. We will be revisiting our meal plans to ensure a better dining experience for all our guests. 2. Hand Aroma Therapy: I apologize that the hand aroma therapy did not meet your expectations and seemed misleading. We will review this service to ensure it matches our guests’ expectations and our own standards. 3. Staff Conduct and Customer Relations: I am sorry that you experienced unprofessional behavior from our staff and that your attempt to discuss issues was met with indifference. We will conduct additional training to ensure our team understands the importance of guest feedback and maintaining professional conduct at all times, including having designated dining areas for staff. 4. Room Allocations and Amenities: Your comments regarding the allocation of rooms for group and individual travelers, the lack of toiletries in the Jasmine room, and the high ceiling in the dining area for Thai Mookata have been taken seriously. We will review our room allocation process to ensure a more comfortable experience for all our guests and ensure all rooms are adequately stocked with amenities. 5. Overall Management Presence: It is concerning to hear that there was no visible management presence during your stay. We are committed to improving our guest relations and ensuring that a manager is always available to address any concerns. 6. General Feedback Reception: I apologize for any impression you received that we were not interested in feedback. We value all guest comments and will take steps to improve how we receive and act upon feedback to enhance the guest experience. Your insights are crucial for our ongoing improvement efforts, and I assure you that we will address the issues you raised to enhance the quality of our services and facilities. Thank you for choosing Beacon Resort, Kalumpang. We hope you will consider visiting us again in the future, allowing us the opportunity to provide a much-improved experience. Warmest regards, The Management Beacon Resort, Kalumpang
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Overly rated and priced resort with skeleton facilities. Hot spring was the only charm.
The road leading to the resort is laterite with potholes. Rainy season, the potholes are filled with muddy water. The stretch from main riad is 4 km.
The massage treatment were damn expensive despite 50% discount ie 1.5 hours massage is almost RM 300.
Unfriendly resort staff who do not smile nor greet guests at all. The only smiling and courteous staff was the check-in personnel.
We stayed at the peppermint and overall was average. There was an electric kettle and a pair of tea cups and saucers. No coffee nor tea bags and sugar at all. What is the point for having such an incomplete beverage facilities.
Food was lousy and basic with no hot drinks during dinner. One kind soul by the name Joyah made a pot of coffee for us.
Dessert was fruits only and nowhere seen organic meal as claimed.
Breakfast was a big dissappointment, just like dinner. Salty fried mee, pre-plated cut fruits, hard and soft boiled eggs, white bread served with planta & kaya and hot drinks.
Those who keen, think thrice and do not be fooled!!!
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip:Tips for future travellers not to be FOOLED
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Beacon Resort, Owner at Beacon Resort
Responded 18 Oct 2023
Hi dear, I hope this message finds you well, and I would like to express my sincere appreciation for bringing your recent concerns to my attention. We’re committed in ensuring our guests have a remarkable and comfortable stay is of utmost importance, and I want to personally address each of the points you raised. Access Road: I understand the challenges you faced with the access road to the resort, especially during the rainy season. While the road is not on our land, we have been diligently working to flatten it with stones and sands to improve its condition. Your feedback motivates us to explore further solutions to enhance accessibility and minimize any inconvenience. Staff Friendliness: I am disheartened to hear that our staff did not meet your expectations in terms of friendliness. Please accept my apologies for any lapses in service. We are committed to providing exceptional hospitality, and I assure you that additional customer service training will be implemented promptly to address this issue and ensure our team members always greet guests with a warm and welcoming demeanor. Ozmosis Spa: Thank you for clarifying the nature of our spa services. We appreciate your understanding that at Ozmosis Spa, we specialize in aroma therapy with organic aroma oils. Your feedback encourages us to continue delivering unique and high-quality spa experiences. In-Room Amenities: I regret any inconvenience caused by the absence of coffee and tea sachet packs in your room. We are currently reviewing our amenities with the management to ensure that our guests have the comforts they need readily available. Meal Variety: Your observation about the limited variety of meals is duly noted. We are committed to consistently improving our culinary offerings, ensuring a wider selection and enhanced deliciousness. Your feedback serves as a valuable guide in this ongoing effort. Your satisfaction is of utmost importance to us, and we appreciate your openness in sharing your thoughts. Please allow us the opportunity to make amends and demonstrate our commitment to providing a superior experience. Thank you for choosing Beacon Resort, Kalumpang. We look forward to the opportunity to welcome you back for a truly exceptional stay. Warm regards, The Management, Beacon Resort, Kalumpang
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Came across this resort from social media and decided to drop by here for a day trip. While I have lower my expectations before I come, its surprising to find the place is not bad at all (aside from the 4km access from the main road). Although the resort is not run by hotel operators, many of the staffs are quite attentive and adequately trained to serve. I particularly love the hot spring area and the riverside gazebo. As the place is still undergoing some minor renovation works, I believe it can offer a much better experience to the visitor once its fully completed. The one things that I wish the resort will look into is the separation between workers storage and access. Its weird to have workers walking in n out beside the spa area as they need to pass by the spa to do the washing/collect their tools. Again, I would like to emphasize this is not a 4-5 star resort but one have to see it from a domestic perspective to enjoy it.
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Date of stay: April 2024
Value
Location
Cleanliness
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Beacon Resort, Owner at Beacon Resort
Responded 30 May 2024
Dear TravellingArcher, Thank you for sharing your recent experience at Beacon Resort, Kalumpang on TripAdvisor. We are delighted to hear that you found our resort pleasantly surprising and enjoyed the hot spring area and riverside gazebo. Your positive comments about our attentive and adequately trained staff are greatly appreciated. I would like to address the specific concerns and suggestions you raised in your review: 1. Access Road: We understand that the final 4km stretch to our resort can be challenging. Unfortunately, this portion of the road is not under our direct control as it spans both private and government-owned land. However, we are in active discussions with local authorities to explore ways to improve its condition for a smoother journey for our guests. 2. Ongoing Renovations: We appreciate your understanding regarding the minor renovation works currently underway. Our goal is to enhance our facilities and provide an even better experience for our visitors. We are excited about the improvements and hope you will notice significant positive changes on your next visit. 3. Worker Access and Storage Areas: Your feedback about the proximity of worker access areas to the spa is invaluable. We agree that it is important to maintain a peaceful and relaxing environment in our spa area. We will review the layout and work on creating a more discreet and separate access route for our staff to ensure our guests' comfort and privacy. We are committed to continuous improvement and your insights help us identify areas where we can enhance our guests' experience. Your perspective, particularly in viewing our resort from a domestic angle, is greatly appreciated and aligns with our vision of providing a unique and enjoyable retreat. Thank you once again for your constructive feedback. We look forward to welcoming you back in the future and providing you with an even more enjoyable and relaxing experience. Warmest regards, The Management Beacon Resort, Kalumpang
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The resort is nice although still undergoing some renovations and upgrades. We only had issues that our booked dates coincided with some team building and they were rather inconsiderate about the keeping the noise down. We were rudely awakened around 11pm to their karaoke session which didn't seem to have any control. Felt like a rave club due to the close proximity! We feel that there should be some control by the staff since other guests too pay to enjoy the serenity of nature and family time here.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Beacon Resort, Owner at Beacon Resort
Responded 11 Nov 2024
Hi dear, Thank you for sharing your experience and for choosing to stay with us. We’re delighted that you found the resort comfortable and enjoyed the natural surroundings. We apologize for the noise disturbance you encountered during your stay. Your feedback is invaluable, and we understand how important a peaceful environment is for relaxation. We will certainly review our policies with team-building groups to ensure all guests can fully enjoy the tranquility our resort aims to offer. We’re also grateful for your feedback on the tub stopper, and we’ll address this issue to ensure it’s resolved. Thank you for bringing it to our attention. We hope to have the opportunity to welcome you back in the future for a quieter, more serene experience. Thank you once again for your valuable feedback. Best regards, The Management Beacon Resort, Kalumpang
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The first impression i received from this resort was a bad one. I had contacted the resort to enquire about a day trip with my family. I had asked for someone to call me back, but no one had the decency to do so.
Worse, the staff i was communicating with on whats app refused to reveal his or her name when i asked by whats app. I found this rather perplexing.
There was also much confusion as to the payment terms. Earlier, a kind soft spoken lady called Joya had informed me that we need not make any payment until we arrived at the resort as it was a day trip and hence no room bookings required.
However, the later staff who refused to reveal his or her name insisted i had to pay in full! I explained that we were merely making a day trip with no hotel overnight stay and I also asked her to explain why the hotel was inconsistent with their policy as the earlier staff had told me that we could pay on the day of arrival as it was only a day trip.
I even suggested that i could place a deposit but the staff's reply was that they do not collect deposits for a day trip. She then informed me that there was still availability for a day trip and told me to walk in. This response was again absurd as to reach this resort, one has to travel quite a distance on a bumpy potholed road!
The staff's reply was that the earlier staff did not know the SOP and policy of the hotel. I found this explanation rather absurd.
Judging by the unprofessionalism of how this resort had handled my intended stay, i decided to give this place a miss. I did not see any hospitality and spared my family an unpleasant trip and opted for another resort instead.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Beacon Resort, Owner at Beacon Resort
Responded 27 May 2024
Dear Guest, We sincerely apologize for the negative experience you had while inquiring about a day trip to our resort. We understand how frustrating and disappointing it must have been for you. We deeply regret that no one called you back after your initial inquiry. Additionally, we apologize for the confusion and inconsistency regarding our payment policies. Our goal is to provide clear and accurate information to all our guests, and we fell short of that standard in your case. We understand your frustration with the unprofessional behavior of our staff who refused to reveal their names and provided conflicting information. This is not the level of service we strive to offer, and we are taking steps to address these issues internally. We have called you to personally extend our apologies and to clarify the correct policies and procedures for day trips. We hope that this gesture demonstrates our commitment to improving our service and addressing your concerns. We would be honored to have the opportunity to welcome you and your family to our resort in the future. Please let us know if there is anything we can do to make your next visit enjoyable and stress-free. Once again, we apologize for the inconvenience and thank you for bringing this to our attention. Sincerely, The Management Beacon Resort, Kalumpang.
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We booked the 3-bed room for a night’s stay. The villa is nicely decorated. Food was good, at least to me. Service staff is friendly. The best thing about this place is you get a river and hot springs in the same place. There are gazebos by the riverside for you to relax in. Do avoid going during rainy season though, as access to these water sections may be closed when there is rain. We were there on a weekday so it was pretty quiet. May be busy on weekends or public holidays.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Beacon Resort, Owner at Beacon Resort
Responded 22 Oct 2024
Dear farahfauzi16, Thank you for your review! We’re glad you enjoyed the villa, food, and friendly service. It’s wonderful to hear you relaxed by the river and hot springs. We appreciate your tip about the rainy season and hope to welcome you back for another peaceful stay soon! ❤️
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Long bumpy dirt road to the resort. The site was filled with construction noise and workers. Lots of excavated land, barely any nature besides the jungle trek. Sound-proofing in the room was bad. Many activities require extra fee to participate. Barely any toiletries provided.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Beacon Resort, Owner at Beacon Resort
Responded 13 Jun 2024
Dear Valued Guest, Thank you for taking the time to share your feedback on your recent stay at Beacon Resort, Kalumpang. We appreciate your honest insights, as they help us identify areas where we can improve and enhance the overall guest experience. We understand that the final 4km stretch to our resort can be challenging. Unfortunately, this portion of the road is not under our direct control as it spans both private and government-owned land. However, we are in active discussions with local authorities to explore ways to improve its condition for a smoother journey for our guests. We regret that your stay coincided with ongoing construction work on our premises, resulting in noise disturbances and disruptions. We strive to maintain a peaceful and serene environment for our guests, and we will take necessary measures to minimize the impact of any future construction or renovation activities. Your feedback regarding the lack of nature beyond the jungle trek and the limited toiletries provided has been noted. We will review our offerings and amenities to ensure they align with the expectations of our guests and provide a more immersive and comfortable experience. We appreciate you bringing the issue of poor soundproofing in the rooms to our attention. This is an area that requires immediate improvement, and we will work on enhancing the insulation and soundproofing measures to ensure a quiet and relaxing environment for our guests. Regarding the additional fees for certain activities, we strive to provide a comprehensive range of experiences, and some specialized or resource-intensive activities may incur additional charges. However, we will review our pricing structure and ensure that our offerings represent fair value for our guests. Your feedback is invaluable to us, as it helps us identify areas that require attention and improvement. We appreciate you taking the time to share your thoughts, and we hope to have the opportunity to welcome you back to Beacon Resort, Kalumpang, in the future, where you can experience the enhancements we will implement based on your insights. Thank you again for your patronage and for your constructive feedback. Best regards, The Management Beacon Resort, Kalumpang
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Kuala Lumpur, Malaysia99 contributions33 helpful votes
"Check in time is 3pm, but try to arrive early, say 1pm post lunch, so that you can check in and walk around the area. Drop bags and park car, before driven by buggie to rooms."
There are more places to choose from in the Kerling area.
LOCATION
MalaysiaSelangorKerling
NUMBER OF ROOMS
53
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