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management is uncooperative. I arrived at 3pm and was told they would call when room was ready. at 6pm still no call so I asked to cancel and they refused. finally got a call at 9pm saying my room was unrentable?? still no refund then...More
Most of the staff was really nice. A new manager just came on staff last week. I have stayed at this hotel before and it was great. This time was a 190, from previous stays. The driveway and parking lot was full of ruts and...More
1 Thank SLW_7
Response from Katie I, General Manager at The Hotel FrancisResponded 19 September 2017
First let me Thank you for the feed back that you're providing my team. Let me apologize to you for us not giving you an exceptional stay at our hotel . I will follow up with the information you gave us through your feed...More
Had a good sleep at the hotel. spent 2 nights. The price was right, but wish I had known of the other places in town. The staff was mostly friendly. Some acted as if it were a chore to do their job. The hotel is...More
Thank CARL B
Response from Katie I, Manager at The Hotel FrancisResponded 2 August 2017
We truly appreciate your review of the property during your visit with us. Thank you for your kind remarks as well as the areas we need work on. It would be a pleasure of ours to make your stay a much more enjoyable one...More
The employees were very friendly and welcoming. Everyone of them that we met. However, the room/s left much to be desired. First we were put in a room that looked like it had been in a police raid. We were graciously moved, but the second...More
My rating of a 3 is on the generous side.
Upon checking into our room I was a bit unsettled by the cigarette stench in our non smoking room, disgusting "cleaning" rag left in the bathroom, and the unvacuumed floor but being sleep deprived I...More
US$72 - US$89 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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