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The variety of games was better than I expected. The hotel was clean and comfy. I was highly disappointed with the beverage servers in the casino though. They pass right behind you and NEVER ask if you'd like a drink. Hours on end we sat...More
My boyfriend and I are now sleeping in our car in a parking lot because the room was DISGUSTING!!!!! We had pubic hairs in the bathroom and on our bedsheets!! I called the front desk as soon as we turned down the sheets to get...More
2 Thank lindz_H75
Response from Sarah S, Boyd Gaming Customer Service at Delta Downs Hotel & CasinoResponded 28 February 2017
Thank you for posting feedback about your visit. We are truly sorry that you had a disappointing experience. We strive for excellent customer service and impeccable rooms every day, and what you describe is definitely not in line with our standards. Would you be willing...More
The hotel is fine, but the amenities were less than expected. I went to the track and came out a little after 9PM to go to the Rosewater Tavern - it closed at 9Pm. The bigg bar in the lobby is only open on the...More
I was terribly disappointed when I was prepping my bed after a long day of traveling and enjoying the entertainment. I found dirty sheets, someone else's hair on the pillows. When I brought this to the attention of manager, I got the statement that housekeeping...More
Thank Jesse T
Response from Sarah S, Boyd Gaming Customer Service at Delta Downs Hotel & CasinoResponded 9 February 2017
Jesse, we are terribly sorry to learn of your experience during your stay. We strive for excellent customer service and are disappointed that we didn't live up to those expectations. Please know that we've shared your comments with our executive team. We are, however, happy...More
We are in Winter Texans and after a few months here we thought this would be a thing to do. We had a 4 hour drive to get here. We were very surprise how nice the rooms were. We were on the 9th floor and...More
Hello, I have seen kids at the hotel, I wouldn't see why not, there is a open arcade area with a bench for sitting and a snack vending machine. I let my son and husband play there, something about driving race car... More
Hello, I have seen kids at the hotel, I wouldn't see why not, there is a open arcade area with a bench for sitting and a snack vending machine. I let my son and husband play there, something about driving race car games..LOL but have to be 21 to go into the casino, have a nice day.