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Isle of Capri Casino Hotel Lake Charles

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288 Reviews from our TripAdvisor Community

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Showing 287: English reviews
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North Houston, Texas
Reviewed 4 weeks ago via mobile

The hotel staff was great. Convenient food options that are both good and fair priced. Hotel little outdated. Shower had rust and mildew. The staff was great. Parking a bit inconvenient. We went to enjoy casino and hotel combo. Casino terrible...run down, dirty, and horrible service. We have visited many hotel casino combos...and we will not be returning to this...

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Helpful?
Thank Gin W
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Gin, we appreciate you both visiting us this past weekend! We're glad you received great service at the hotel, and felt comfortable in your room. However, we'll continue to work to make sure our guests are enjoying their time on our casino floor - we definitely want everyone to have fun here! Thank you for your feedback, and we...

Missouri City, Texas
Reviewed 4 weeks ago

The hotel sent me an email promoting there tower hotel rooms for 79.00 and it was also promoted by tripadvisor, however, when I tried to make a reservation the first thing they wanted to know was my membership card number to determine how much I gamble. After determining that I was not a big gambler they wanted to charge me...

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Helpful?
Thank Willie H
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Willie, we appreciate you choosing to play here. We hope you've been having some luck recently. We do hope you enjoyed this past visit, and we look forward to having you back here again soon. Thank you for your time, and be sure to dine with us if you haven't already... the food is very good!

Reviewed 4 weeks ago

We thought the buffet had exceptionally good food and amazing desserts. One of the best buffets we have been to. We went for brunch. They had bottomless mimosas that were good as well. The food choices were endless.

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Helpful?
Thank eagledebby
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Bottomless mimosas = happiness! We're glad you enjoyed the buffet so much, Debby. We try to offer a large selection for everyone to enjoy, and we'll continue to make sure our food quality is the best available. We hope to have you back again soon. Enjoy!

Corpus Christi, Texas
Reviewed 4 weeks ago

For many years my wife and I would meet friends and family members 6-8 times per year at Isle of Capri Lake Charles it's a convenient location for all friends and family to meet. Last weekend we did the same thing we always do made our reservations an drove 5 hours to Isle of Capri only to find when we...

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Helpful?
1Thank coyl127
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, we appreciate your feedback both here and on our other channels. We will be looking into the matter for you. We appreciate you reaching out to us to make us aware of your situation. Please use the contact information provided on your other review - we'd like to discuss this in further detail. Thank you for your time.

Reviewed 17 March 2017

Working in the resort industry I expected more from this property. I'd experienced stays at the Golden Nugget & L'Auberge across the lake from this property (however their prices were in the $300s for 2 weeknights) so I shelled out $140 for an assumption of a resort experience here. I was extremely disappointed. The property is small, only 3 restaurants...

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Helpful?
1Thank Melissa O
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Melissa, we saw your other review as well - please know that your feedback will be seen by the proper department. We appreciate you taking the time to leave us some feedback, and while your stay was less than ideal, we hope you'll decide to give us another chance to host you. We look forward to the opportunity. Thank...

La Porte, Texas
Reviewed 17 March 2017

The shower was so dirty filthy and so next day we told the front desk receptionist and showed her the picture I took of it. she said "was it like that when you got there? Of course it was. It took years and months of not cleaning it to look like that. so she said they would clean it. It...

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Helpful?
Thank hotelreviewer m
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We appreciate your feedback, and thank you for choosing to spend Spring Break with us. We're glad our staff was able to assist you with the shower. While some rooms are older than others, we expect all of them to be cleaned and well-serviced. Thank you for bringing it to their attention. We hope you had fun on the casino...

Texas
Reviewed 9 March 2017 via mobile

The reservation is a bit confusing because it says casino hotel yet you stay across the parking lot at the Inn at Ilse of Capri. I was a bit annoyed that I went to check in at the casino and was unable to get out of the rain because the awning was blocked off. I checked in at the casino...

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Helpful?
Thank Beth V
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Beth, we appreciate you leaving us with some feedback. Every bit of it is helpful, and allows us to make improvements. We hope you received excellent service during your time here, as well as had fun on the casino floor once you made it over. Additionally, we want all of our guests to feel safe and comfortable during their...

Saint Augustine, Florida
Reviewed 3 March 2017

Basically the room was ok but the other guest were questionable. A lot of door slamming and loud talking in the hallway. People next room were loud till 2am. Kept coming and going. Crying child and yelling Mother. I'd say stay in a hotel where the clientele were a little more up scale. This hotel was not cheap. Wouldn't stay...

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Helpful?
Thank joanc991
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Joan, we appreciate the feedback about your stay with us. We want all of our guests to feel welcome and comfortable. However, it seems there were some external sources preventing that. We'll continue to work to make sure our guests are taken care, and we hope you'll decide to stay with us again. Thank you for your time.

Spicewood, Texas
Reviewed 20 February 2017 via mobile

We booked this room with the understanding it was at the hotel and casino. After a long day, we arrived and unloaded our two small children and lots of luggage at the lobby. No one was at the front to help with doors or luggage. There was one person working the front desk. She was very nice, at least, but...

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Helpful?
1Thank Casie H
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Casie, we appreciate you staying with us. However, we will be sure to pass along your concerns. We want all of our guests to be comfortable while here, and it seems we could have done more for you. We hope you still had fun at the casino, and we look forward to hosting you again. Thank you for your...

Memphis
Reviewed 29 January 2017 via mobile

Our family of 3 spent two nights here while we attended a sporting competition. The room was good, clean. Large bathroom with a garden tub. We stayed in the portion of the "resort" that adjoined to the casino. This made easy access to restaurants but we only ate at "The Lone Wolf Express". We could order from the restaurant but...

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Helpful?
Thank MrsJ610
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We appreciate the feedback. From what you describe, it sounds like the majority of your stay went well, including your hotel room, the food & service, and especially our housekeeping staff. Thank you for giving them a shout out, they do a wonderful job. Also, feel free to reach out to us about our facilities at any time, we'd be...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon! ... more   less 

Additional Information about Isle of Capri Casino Hotel Lake Charles

Address: 100 Westlake Ave, Westlake, LA 70669-5716
Region: United States > Louisiana > Westlake
Price Range: RM440 - RM1,123 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Isle of Capri Casino Hotel Lake Charles 3.5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Isle Of Capri Westlake
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Questions & Answers

Here's what travellers have asked, with answers from Isle of Capri Casino Hotel Lake Charles staff and other travellers.
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Questions? Get answers from Isle of Capri Casino Hotel Lake Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Reservations are not honored”
coyl127, 21 Mar 2017 | Read review
“Stay elsewhere”
280melissao, 17 Mar 2017 | Read review
“Check your shower to see it is clean! Wifi didn't work unless you had a password.”
hotelreviewerm, 16 Mar 2017 | Read review
“Go to another hotel.”
joanc991, 3 Mar 2017 | Read review
“Don't stay here.”
freds398, 5 Jan 2017 | Read review
5 of 5