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Isle of Capri Casino Hotel Lake Charles

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Isle of Capri Casino Hotel Lake Charles
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270 Reviews from our TripAdvisor Community

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There are newer reviews for Isle of Capri Casino Hotel Lake Charles
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Showing 269: English reviews
San Antonio, Texas
Reviewed 17 February 2015

I like the Hotel room is very wonderful and the handcap room is very clean and the bed are very big casino is nice to and I like a lot and people that work their are friendly to and the hotel is clean in side out james

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Helpful?
Thank jameslparks
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi James, thanks for your positive review. We're glad to hear you enjoyed your stay with us, and we're looking forward to seeing you again soon!

Reviewed 15 February 2015 via mobile

I don't know about the regular hotel, but the Inn at the Isle is a straight dump. Smelled like smoke, dusty and dingy, stains and scuffs on everything. I booked a non-smoking room, but it smelled terrible. Front desk said they were booked so that was that. My wife wouldn't let me walk on the floors without shoes. I'm not...

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4Thank italstal222
Reviewed 6 February 2015 via mobile

I cannot fully disclose what happened during our stay, but this place is not safe. You can hear everything through the walls in your hotel room. The casino itself is pretty boring. There aren't a lot of games/slots. We had a horrible experience at the hotel where a couple got into it and the entire floor was relocated at around...

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3Thank Trisha L
Reviewed 4 February 2015 via mobile

Stayed here several times but this will be my last. .rude customer service. .and we didn't get the room with the balcony facing the lake like we were promised. ..will go back to Otis and Henry's restaurant located inside..awesome food and great service. .the hotel could learn from them

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1Thank Gina C
IsleCustomerSupport, General Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Gina, we would appreciate an opportunity to talk with you about your experience. Your feedback can help us ensure our guests are receiving the best service while visiting our casino. Please give us a call at 800-430-2300. We look forward to hearing from you.

Atlanta
Reviewed 27 January 2015

Rooms are clean and spacious. Beds are very comfortable. If you do not smoke be sure you get on a non smoking floor! Hotel staff is courteous. Convenient to I-10. Stayed in the new off casino hotel property next door that was recently renovated.

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1Thank diversifiedjbk
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Thank you for your review. We're glad to hear you enjoyed your stay at our Tower hotel. We hope to see you again next time you come to town!

Houston, Texas
Reviewed 8 January 2015

This is above average--its actually Good, but I could only choose between average or very good. The hotel is nice, the rooms were comfortable and the beds were very good. The only issue is the layout of the hotel desk and the rooms themselves. Weird layout. Plus, the casino is small--and they allow smoking (no non-smoking anywhere) so while the...

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Helpful?
Thank Greg T
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Greg, thanks for your review. We're glad to hear you enjoyed your stay at our hotel. We would love to know how we could make your next visit to our casino better. Please feel free to contact us at Jacqueline.Guillory@islecorp.com or give us a call at 800-430-2300.

Jacksonville, North Carolina
Reviewed 29 December 2014 via mobile

Stayed here for the night with fam, as they wanted to gamble a little and take a break from the highway. First off I felt like I was walking into an old ashtray. The smells were overwhelming. Room was dusty, shower in bathroom was filthy!!! Room is dusty, duvet cover was dusty. Needless to say I slept partially in my...

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5Thank NeeNee717
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

While some of our rooms are not as new as others, we always demand cleanliness and what you described is far beneath our standards. We are sorry your stay with us was not as enjoyable as it should have been. We would like to discuss your experience in more detail to learn how we can make your next visit a...

Wapiti, Wyoming, United States
Reviewed 23 December 2014

Pulled in with our Class A and went to the desk to register for one of the ten hook ups for RVs found out they now charge $20 for hookup which only includes electric....was also told that the pool and hot tub was closed for the season! I would think if they offered the amenities they would discount the hook...

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2Thank Barbara L
Jordana A, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Barbara, thank you for your review. We appreciate your feedback as it helps us to make improvements where needed. If you would like to speak with someone about your visit, please give us a call at 800-430-2300.

Farmington, Maine
Reviewed 22 December 2014 via mobile

We stayed here for a function and ended up not in the tower, but the "other" part of the hotel. It smelled like smoke with a poor attempt to cover up with floral spray. The room felt dirty and the fan above the bed was coated in a thick layer of dirt. The shower was coated with a slick layer...

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Helpful?
4Thank Dawn S
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Dawn, while some of our rooms are not as new as others, we always demand cleanliness as well as attentive service. We are sorry your stay with us was not as enjoyable as it should have been. We would like to discuss your experience in more detail to learn how we can make your next visit a much better...

center
Reviewed 6 December 2014

The tower rooms at the Isle of Capri Hotel are spacious and comfortable. The view of Lake Charles is great. We enjoy the comfy armchairs, large ottoman and great whirlpool tub. We also have stayed at the Inn, where we can bring our two Shih-Tzu's--not as fancy as the tower, but also quite comfortable, with a short walk to the...

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1Thank karmaCenter

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Amenities

Highlights
  • Room Service
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Parking
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon! ... more   less 

Additional Information about Isle of Capri Casino Hotel Lake Charles

Address: 100 Westlake Ave, Westlake, LA 70669-5716
Region: United States > Louisiana > Westlake
Price Range: RM395 - RM1,175 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Isle of Capri Casino Hotel Lake Charles 3.5*
Number of rooms: 493
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Also Known As:
Isle Of Capri Westlake
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Questions & Answers

Here's what travellers have asked, with answers from Isle of Capri Casino Hotel Lake Charles staff and other travellers.
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Questions? Get answers from Isle of Capri Casino Hotel Lake Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lake facing give a good view of the major bridge but not missing much if paid less for a standard room”
 of 5 bubbles GJA54, 11 Aug 2016 | Read review
“Stay at the one connected to the Casino”
 of 5 bubbles pamscruises, 3 Aug 2016 | Read review
“Avoid rooms ending in 07”
 of 5 bubbles Shortknocer, 11 Mar 2016 | Read review
“Come a joy lake charles hotel casino James”
 of 5 bubbles jameslparks, 18 Oct 2015 | Read review
“Get a room at the Tower or go somewhere else”
 of 5 bubbles gwyny2015, 30 Sep 2015 | Read review
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