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We booked this room to be close to a concert going on...there were only queen beds available so we booked and I decided to call the week before and ask if any kings became available. The staff member was so nice on the phone and...More
Response from Leeanne H, General Manager at The Charles InnResponded 1 week ago
I am the General Manager and my name is Danna. If you would be willing, I would really like to have the chance to speak with you about your experience and see what we can do to make it right. I don't believe it was...More
Stayed here to attend a concert. Location was great, 15 minute walk to the venue down along the waterfront. Good restaurants very close with expensive craft beers. The staff are very friendly and helpful. Dana checked us in early and could not have been more...More
The Inn's lobby is decorated with antique furniture, comfortable to sit on while being checked in. The front desk staff offered an alternate room to the themed room already reserved. Elevator access, top floor room with a great view overlooking the square below. The location...More
Reading other reviews prior to this trip should have told me something. Staff was absolutely wonderful and It was a bed to sleep in (which is all I needed) with a great location to restaurants, bars, coffee....BUT....
Toilet wouldn't flush. No water pressure. Hot. Smelled...More
We come from a country where there are numerous old hotels and inns but that is no excuse for the shortcomings in this hotel:
The loo didn't flush/fill properly, there was a plug to share for the hand basin and bath, the a/c was no...More