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El Dorado Maroma

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Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$731
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Free cancellation until 25/02/22
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US$467
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Traveller (8514)
360
Panoramas (11)
Pool & Beach (1945)
What is Travellers’ Choice Best of the Best?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 05/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Dorado Maroma
Updated 05/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 8 hotels in Playa Maroma
2021 Travellers' Choice Best of the Best
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel.
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Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport36 kmSee all flights
Aerodromo de Playa Del Carmen15 kmSee all flights
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7005Reviews993Q+A100Room tips
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Popular mentions
Melanie J wrote a review Yesterday
1 contribution
Just returned from a week at Maroma and I have to give a special shout out to Oscar (butler), Rene (bartender) and Angie (activities) for their outstanding level of service. Oscar was super attentive, anything we needed or asked for we got ASAP! Their were 5 couples in our group and while he was the butler for all of us he made each of us feel like we were his only priority! We had a small mixup with our dinner reservation for a party of 10 on fiesta night and they didn’t have a table for us, sent Oscar a Message on What’sApp and he was at the restaurant and solved our problem in less than 5 minutes!!! Angie is a member of the activities team and she is a great person for it. Very interactive, great personality and encouraging of everyone. We spent most of our time at the pool and she made those days lots of fun! Rene was the pool bartender during the day and we spent lots of time with him! He knew our names after one drink and kept the drinks and shots flowing all 7 days we were there! We loved that they allow you to bring liquor bottles from your room to any bar on the resort if they don’t have what you want to drink and they will label with your room number and use for your drinks throughout your stay. Highly recommend the mini beer shots at the pool bar and the peanut butter shots made by Felipe at Rick’s Bar! Only complaints (which we did not let affect us): Rick’s did not have Thursday Night football on, even though lots of people asked for it, and we watched there on Sunday. DJ did try to accommodate the request after a lot of people kept asking for it, called his boss who came up but the game never got turned on. Crown Royal was also non existent at any bar which is of course hubby’s drink of choice. Once the bottle he bought was gone he had to switch to Canadian Club which is not that great. Would have liked to have seen that as an option especially because others also bought their own bottles so we know it is in demand. Last but not least and by no fault of the resort the beach was not very appealing this time around due to the recent storm. Water was not its usual beautiful color, more green/brown than blue and was full of seaweed. The resort was on top of cleaning it up to the best of their ability all day everyday, even when it was thundering and lightening on Friday! Overall our stay was excellent and staff and level of service like we consistently received from Oscar, Angie and Rene are what will bring us back again!
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Date of stay: September 2021Trip type: Travelled with friends
Room Tip: Bring the liquor from your room to the bar of your choice. They label with your room number and...
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Daniel S wrote a review Yesterday
1 contribution
Had a great time Angie and Mimi playing beach volleyball, water aerobics, and trivia. They actually got me to exercise on vacation. The spa was worth it with access to hydro therapy, sauna and steam room included with the treatment. Perfect resort for our quick adults only getaway.
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Date of stay: September 2021Trip type: Travelled as a couple
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Hershey McChesney wrote a review Yesterday
Daytona Beach, Florida9 contributions1 helpful vote
We need to say thank you to all the amazing staff who do our trip so special. Specially to mimi and angie from activities and alex Paulo, karen and betza from the bar Manuel, elier and jorge beach butler Liz qnd omar from exotic Thanxs for thos great time Will be back
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Date of stay: September 2021Trip type: Travelled as a couple
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Terry M wrote a review Yesterday
Daytona Beach, Florida2 contributions
The staff at El dorado maroma is great and we were so happy with the entertainment staff thank you mimi and Angie and Alex Dj Juan with the activities movies trivia, pool volleyball and the shows and thank you Manuel beach butler to help us with the chairs and beds. We will be back. We love Mexico
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Date of stay: September 2021Trip type: Travelled as a couple
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Sue B wrote a review Yesterday
Saint Louis, Missouri1 contribution
My husband and I have been to the El Dorado resorts several since 2015, our favorite is El Dorado Maroma! We just arrived home yesterday from our 4th visit to Maroma and want to repack and go back. Even though the resort was impacted by Hurricane Grace, the entire staff has been working (and continue to work) to bring it back to the plush and gorgeous resort we know and love. It makes you feel like home when you are welcomed by the entire staff with cheerful greetings and sparkles in their eyes, since the entire staff wears face masks 24/7. Our butlers Liz and Juan are another reason we continue to come back each year. They are available to us at all times. No matter what you want or need Liz and Juan were there to make you feel loved and appreciated. From the restaurant staff, bar staff, room service, housekeeping, mini bar stockers, to maintenance staff you feel like you are not just someone who has paid to be there, but you are home.
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Date of stay: September 2021
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MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
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Frequently Asked Questions about El Dorado Maroma
Which popular attractions are close to El Dorado Maroma?
Nearby attractions include Cirque du Soleil Joyà (5.5 km), Jungala Aqua Experience (5.8 km), and Pasion De Cacao (4.3 km).
What are some of the property amenities at El Dorado Maroma?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at El Dorado Maroma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Maroma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Maroma?
Yes, free parking is available to guests.
What are some restaurants close to El Dorado Maroma?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and El Puerto.
Are there opportunities to exercise at El Dorado Maroma?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does El Dorado Maroma have an airport shuttle?
Yes, El Dorado Maroma offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Maroma?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at El Dorado Maroma?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to El Dorado Maroma?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (15.5 km).