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    El Dorado Maroma, by Karisma

    Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico
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    06/08/2017 07/08/2017
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    US$416US$494
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    Traveller (4975)
    Room & Suite (1268)
    Pool & Beach (1221)
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    5,832 reviews
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    Overview
    • Excellent81%
    • Very good13%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “lima limon” (195 reviews)
    “rick's bar” (131 reviews)
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    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Secrets Maroma Beach Riviera Cancun
    11,848 reviews
    #2 of 5 hotels in Playa Maroma
     
    El Dorado Royale, by Karisma
    9,800 reviews
    #3 of 11 hotels in Playa Paraiso
     
    El Dorado Casitas Royale, by Karisma
    4,678 reviews
    #26 of 386 hotels in Riviera Maya
     
    Iberostar Grand Hotel Paraiso
    5,832 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (3,679)
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    There are newer reviews for El Dorado Maroma, by Karisma
    See the most recent reviews

    931 - 935 of 3,438 reviews

    Reviewed 20 September 2016

    Be very leary of what you reserve and what your get with Oscar from Karisma's central reservation. The rooms we were sold and the rooms we got were misrepresented. After getting home and reviewing my emails with Oscar, it reinforced that there is a major...More

    Thank CSLTravels
    Response from KarismaHotelsResorts, Manager at El Dorado Maroma, by KarismaResponded 22 September 2016

    Hola dear CSLTravels, Thank You very much for your recent visit and for taking the time to write this feedback, it is surely very important for us, we take it in consideration, since it help us to offer a better service to our guests. Sincerely,...More

    Reviewed 20 September 2016 via mobile

    I stayed at this resort for a week with my parents who were celebrating their 50th wedding anniversary. I stayed in a swim up room which was massive. The staff looked after our every need and within 24 hours of arriving I was so relaxed...More

    1  Thank Mrs_Otf
    Response from KarismaHotelsResorts, Manager at El Dorado Maroma, by KarismaResponded 22 September 2016

    Hola dear Mrs_Otf, Thank you very much for taking the time to write this review. It is very important for us to have your valuable opinion. We are sure your description of our site's atmosphere will be a great help for future travelers when choosing...More

    Reviewed 20 September 2016 via mobile

    The vast majority of American visitors stay for just a long weekend (none I spoke to were there for more than 5 nights), have only about a 2 hour flight and don't change time zone so don't suffer jet lag. So this is the perfect...More

    5  Thank Kevin W
    Response from KarismaHotelsResorts, General Manager at El Dorado Maroma, by KarismaResponded 23 September 2016

    Dear Kevin W, Firstly, we want to thank you for taking the time to share us your comments about your stay at El Dorado Maroma, your feedback has been carefully considered and we will be sure to take the necessary action to ensure that our...More

    Reviewed 19 September 2016 via mobile

    This is our second time to El Dorado Maroma in a year. We were celebrating our anniversary & stayed for a week-Sept. 8-15th in the new over the water palifitos. There was still some last minute construction going on & a few noisy days but...More

    1  Thank AmyDDM
    Response from KarismaHotelsResorts, Manager at El Dorado Maroma, by KarismaResponded 22 September 2016

    Hola dear AmyDDM, We feel thrilled to know you enjoyed your stay with us at Palafitos and honored because we could host such an important life event, I am glad that our team catered to your every request, enabling you to enjoy your Anniversary trip....More

    Reviewed 19 September 2016

    Full Disclosure, we are Exotic Club Members and have been for about seven years. My wife and I arrived close to midnight on opening day and saw the resort lit up at night - it was very beautiful. Our Butlers were outstanding - Rosa and...More

    2  Thank gknmk
    Response from KarismaHotelsResorts, Manager at El Dorado Maroma, by KarismaResponded 22 September 2016

    Hola dear gknmk, Thank you very much for taking the time to write this feedback. It is very important for us to have your valuable opinion. We are very glad you enjoyed with us at Palafitos, it will always be your home. I gladly will...More

    Secrets Maroma Beach Riviera Cancun
    11,848 reviews
    #2 of 5 hotels in Playa Maroma
     
    El Dorado Royale, by Karisma
    9,800 reviews
    #3 of 11 hotels in Playa Paraiso
     
    El Dorado Casitas Royale, by Karisma
    4,678 reviews
    #26 of 386 hotels in Riviera Maya
     
    Iberostar Grand Hotel Paraiso
    5,832 reviews
    #1 of 11 hotels in Playa Paraiso
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Beachfront
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Shuttle Bus Service
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Babysitting
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$339 - US$1,090 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Family Hotel in Playa Maroma
    • #3 Romantic Hotel in Playa Maroma
    • #3 Spa Hotel in Playa Maroma
    • #3 Green Hotel in Playa Maroma
    • #3 Top resorts Hotel in Playa Maroma
    • #3 On the Beach Hotel in Playa Maroma
    • #3 Luxury Hotel in Playa Maroma
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 99
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Orbitz, Expedia, Prestigia, Hotels.com, TravelUp, Travelocity, TripOnline SA, HotelsforEveryone, Hotwire, HotelQuickly, Cancelon and Evoline ltd so you can book your El Dorado Maroma, by Karisma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen >
    • Playa Maroma
    • Also Known As
    • El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen ,
    • El Dorado Maroma Hotel ,
    • El Dorado Maroma Resort
    Add Photo Photos
    Traveller (4975)
    Room & Suite (1268)
    Pool & Beach (1221)
    Dining (494)
    Hotel & Grounds (2266)
    Bathroom (97)
    Family and Play Areas (18)
    Business Centre & Event Rooms (7)
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    Ask a question
    Questions & Answers
    srenee87
    25 July 2017|
    Answer
    Response from JelenaKarisma | Property representative |
    Hi, I would kindly like to inform you that our Gourmet Inclusive package features: Accommodations as selected with nightly turndown service Full-service concierge Welcome glass of sparkling wine All gourmet meals Variety... More
    1
    Vote
    srenee87
    25 July 2017|
    Answer
    Response from Nakia H | Reviewed this property |
    We stayed in the OWB and never paid extra for any food. You are correct, there was a cost for wine but the staff was very good at explaining the items that would incur a cost. If you aren't staying in the OWB, you will have... More
    0
    Votes
    Sue B
    22 July 2017|
    AnswerShow all 2 answers
    Response from Eric C | Reviewed this property |
    Free wifi was available "around" the property. Not all areas are hot spots, but the hot spots are marked with signs. The greatest thing is that when you're on the beach with a drink in your hand, you don't need to be... More
    0
    Votes
    Room Tips
    "Palafitos were amazing!"
    Read review
    "Out of the whole wedding party, only one person said they had a small room. I was alone and got a room that..."
    Read review
    "Villa 12 is all the way in the back and is the quietest. It also has a elevator. Top floor has best view."
    Read review
    "Stay in the Palafitos if you can!!"
    Read review
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