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BEST WESTERN PLUS Waterville Grand Hotel

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BEST WESTERN PLUS Waterville Grand Hotel
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355 Reviews from our TripAdvisor Community

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Showing 348: English reviews
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Reviewed 5 days ago NEW

After a four hour drive, walking into the welcoming smell of baking Chocolate chip cookies made the hotel so inviting! We were visiting an area college and only stayed one night. The staff was fun, pleasant and accommodating. The room was clean and spacious and included a hair dryer, iron, refrigerator and microwave. The continental breakfast was very good and...

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Helpful?
Thank Lucinda G
Woodstock, VT
HOTEL’S FAVOURITE REVIEW
Reviewed 8 March 2017

Been staying at this hotel for years at the Maine Winter Romp Land Rover event President's Day Weekend. They do such an incredible job. Rooms are always clean and check in/out is well-organized and we love the group rate we get. Very pet friendly as well which can be tough to find sometimes. Not a complaint by any means, but...

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Thank vermontoverland
About Hotel's Favourite Review
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear vermontoverland - Thank you for the kind review! We are happy you enjoyed your stay this year, and look forward to your return next year!! Best, Karen

Reviewed 1 week ago via mobile

I brought my kids there for a get away. I was not satisfied that I made a complaint and they acted like it didn't matter. I went to pull the window in the room down and the plastic separated from the glass itself and the tips of my fingers got caught in between them leaving blood blisters. Then, swimming in...

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Helpful?
Thank Ashley H
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Ashley H - Thank you so much for taking the time to write this review! We appreciate your feedback, and can say that we are very sorry you did not have the experience you've come to expect from us. We will 100% address the issues you raised, and thank you again for taking the time to tell us about...

Springvale, Maine
Reviewed 1 week ago via mobile

For a Plus hotel, and the price, I was sadly disappointed. Again, got a room not on the ground floor (is this a common thing if you are a member of a particular hotel chain - never getting a convenient ground floor room? seems to be even time I book a hotel no matter the chain and provide my member...

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Helpful?
Thank purplehuskermama
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear purplehuskermama, Thanks so much for taking the time to write this review! We're sorry you did not enjoy your stay with us. Your feedback is valuable, and will help us to provide a better experience to future guests. Sincerely, Karen

Lincoln, Rhode Island
Reviewed 2 weeks ago

We traveled to Waterville to see our daughter and her team play tennis. Not knowing the area I depended on the internet for a good hotel and this was a good choice! The room was comfortable and clean. Breakfast was delicious.

Review collected in partnership with Best Western
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Helpful?
Thank sheilab971
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear sheilab971, Thank you for taking the time to write this review. We're glad you enjoyed your stay, and hope that you'll be back with us again in the future!

North Dighton, Massachusetts
Reviewed 2 weeks ago

This worked out well for us to visit family, and be close to shopping and food. Nice accomodations w a pool and spacious enough for our family of 5. It was right off the highway as well, and provided a good continental breakfast each morning before heading out.

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Thank rebecca s
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear rebecca s, Thanks for taking the time to rate and review our hotel! We're so glad you enjoyed your stay, and hope that you'll be back to stay with us again soon!! Best, Karen

East Bridgewater, United States
Reviewed 3 weeks ago

Frequent visitor, convenient to highway and downtown. Great staff. Rooms are clean with fridge and microwave. Restaurant menu could use an upgrade but food is decent. Reliable place to stay. Would definitely recommend.

Review collected in partnership with Best Western
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Helpful?
Thank Lindsay E
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Lindsay, thank you for taking the time to rate and review our hotel! We appreciate your kind words, and are so glad you enjoyed your stay - we look forward to having you back with us again soon :)

Reviewed 15 March 2017

I stayed here with my daughter in early March. Hotel is close to the highway and conveniently located near several stores and restaurants. The breakfast is pretty good, but it's a sit-down meal at the restaurant starting at 7. It was slow service on a busy weekend, but pretty good food. The hotel seems to have been remodeled in the...

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Thank Rachel D
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Rachel, Thank you for taking the time to review our hotel! Your feedback helps us become the best possible hotel we can be for our guests. We hope you and your daughter will come back and visit us again soon! Best, Karen

Bangor, Maine
Reviewed 9 March 2017 via mobile

I had the pleasure of staying over here on March 6th to attend a meeting in Waterville the following day . Staff was friendly and attentive . Check in office lounge area was warm , nicely furnished and well appointed . Coffee kiosk near the lounge bathrooms was an added BONUS the morning of the 7th ! The restaurant is...

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Thank JeffYoung2009
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear JeffYoung2009 - We're so happy you enjoyed your time with us. Thank you for taking a moment to write this review and leave us a five star rating! We love hearing about what our customers enjoy :) Thank you again for the kind word, and we hope to have you back with us again soon! Best, Karen

Reviewed 8 March 2017 via mobile

The ladies at the front desk are always so pleasant and helpfull. The bartenders are lovely. We have stayed at the Waterville Best Western for the past 2 years and will continue to stay at this location. Thank you to all the staff for another wonderful year.

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1Thank cmulvihill0219
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear cmulvihill0219 - Thank you for the kind words abort out hotel and staff! We're so glad you chose to stay withus, and we look forward to having you back with us again soon!

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Spring is upon us, and the Best Western Plus Waterville offers comfortable and convenient accommodations for your Maine getaway. We are a pet friendly hotel, so there’s no need to leave your furry friends behind! This centrally located, Director’s Award-winning hotel is a great stopping point if you are traveling to Bangor, Bar Harbor or the Moosehead Lake region. Enjoy Maine’s splendid crossover weather while Spring skiing, whitewater rafting, hiking, and Maple season! The Belgrade Lakes region is just a short drive away and provides ample activities for the outdoor adventurer. Our 138 guest-room property has been upgraded; check out our new rooms and meeting space! We are sure to meet your needs with refrigerators and microwaves in every room. Free high speed Wifi and HD TVs will bring you one step closer to feeling like you’re at home. Relax in our indoor, heated, saltwater pool and hot tub, or burn some calories in our fitness center. Our friendly staff will take that extra step to make your feel like this is your home away from home! Now included in the rates is a discounted Hot Breakfast for up to 2 people. That's right; eggs the way you like, bacon or sausage, home fries and coffee! Start your day off at O'Brien's Irish Restaurant and end it at O'Brien's Irish Pub!!! Visiting a loved one at Colby, Thomas or Unity College? Colby is a short 2 miles, Thomas only 5 miles, and Unity College is a mere scenic thirty minute drive from our door. Our central Maine location will be sure to offer comfortable accommodations for wherever your travels take you! ... more   less 

Additional Information about BEST WESTERN PLUS Waterville Grand Hotel

Address: 375 Main St, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
Region: United States > Maine > Waterville
Price Range: RM488 - RM700 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Waterville Grand Hotel 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Holiday Inn Waterville
Waterville Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Waterville Grand Hotel staff and other travellers.
2 questions
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5 months ago
Derry, New Hampshire
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Waterville Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Towards the back of the hotel , less noise”
MariaD365, 23 Feb 2017 | Read review
“Rear Rooms are quieter”
BostonParker, 14 Nov 2016 | Read review
“Thought the 1st floor was loud, there are quieter parts. I recommend the first floor to the disabled.”
erincorbo, 14 Nov 2016 | Read review
“The front faced the busy road, and the back faced the parking lot with trees behind it.”
MooseMountain, 5 Sep 2016 | Read review
“We always stay on the first floor in the wing with the pool and it is quiet.”
DebSpaniel, 4 Sep 2016 | Read review
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