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BEST WESTERN PLUS Waterville Grand Hotel

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BEST WESTERN PLUS Waterville Grand Hotel
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355 Reviews from our TripAdvisor Community

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Showing 348: English reviews
Belmont NH
Reviewed 18 June 2016

I am a 75yr old Disabled Vet and had requested 2 bed room on first floor as I have walking disability from service. First thing get sent to 2nd floor King. Nobody even read reservation. Finally got a room in the Zoo section where doors had beware of cat signs posted on doors and hall stunk of cat urine. Did...

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Helpful?
Thank Edward P
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Edward P - Thank you for your comments; we appreciate the thoroughness of your review. We are sorry that you had a less than ideal experience at our hotel. While we are a pet friendly property, we do go to great lengths to ensure that any odors, be they from our 2 legged or our 4 legged guests, are...

Warwick, United States
Reviewed 7 June 2016

This hotel was extremely clean and staff was excellent and friendly. Would highly recommend friends to stay here. Plan on returning. Hope it stays as is. There is nothing to improve. Even let your four-legged friends stay. Wonderful hotel and state!!!

Review collected in partnership with Best Western
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Helpful?
Thank Anne D
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Anne D - Thank you so much for taking the time to write this kind review! We very much look forward to having you and your four-legged-friends back with us again in the future!

Knox, United States
Reviewed 6 June 2016

1.) We live out of town and we stayed at this hotel because my fiancé had to work 12 hours on Friday in Waterville and had to be to work very early on Saturday for another 10 hour day, we stayed thinking he would get more rest. 2.) I wanted to order room service however the "guest information booklet" if...

Review collected in partnership with Best Western
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Helpful?
Thank Harmony F
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Hi Harmony F! Thank you for your comments; they are very constructive and we appreciate the thoroughness of your review. We are sorry that the event in the event center was loud - we try very hard to ensure that our events do not encroach on the comfort of our guests, and we are sorry that you had a less...

Mapleton, United States
Reviewed 16 May 2016

This is one of the friendliest hotels that I have stayed in. All of the staff was very helpful with anything that I needed during my stay. The hotel was clean and well decorated. I will be staying here again.

Review collected in partnership with Best Western
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Helpful?
Thank Anne H
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Anne H - Thanks much for the kind review! We look forward to having you stay with us again soon! Best, Karen

Colmar, France
Reviewed 11 May 2016

We stayed here for 1 night. Rooms were clean and relatively comfortable. The restaurant is more of a bar and we were the only people that ate there that evening (there seemed to be quite a few people in the bar end though), the waiter was very helpful, the food was average (burgers, sandwiches and fries). NB breakfast is not...

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Helpful?
Thank AnnetteHC
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear AnnetteHC - Thanks much for staying with us and for taking the time to write this kind review. We hope to see you again the next time you are in town! Best, Karen

Morrisville, Vermont
Reviewed 7 May 2016

Easy access off I 95. Extremely courteous desk staff. Clean room and common spaces. King -no smoking was indeed that with a very comfortable bed. Highway noise was minimal. Be sure to get your voucher for basic breakfast which is a hot, fresh breakfast for free! Great coffee. Plenty of parking and close to downtown Waterville for access to restaurants...

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Helpful?
Thank Mary G
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Mary G - Thanks for your kind review! We enjoy the breakfast here as well :) I agree about the outlets; will bring that up at the next staff meeting! Thank you for visiting with us, and for your kind words -- we hope to have you back with us again soon!

Rochester, United States
Reviewed 3 May 2016

The hotel was excellent in all aspects. Lobby was warm and friendly, staff was knowledgeable. The room was clean, comfortable and quiet. My one night stay was outstanding. The location of this best western was right off the interstate highway with plenty of restaurants to choose from. It also had it's own restaurant.

Review collected in partnership with Best Western
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Thank Carol P
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Hi Carol P - We're so glad you enjoyed your stay! Look forward to having you back with us again in the near future!

Hancock, Maine
Reviewed 2 May 2016

Upgraded motel with an extremely comfortable bed and quiet room on the top (third) floor. We enjoyed our breakfast and the allowance ($14) given to cover breakfast. I definitely would consider staying at the Best Western Plus if I was staying in Waterville again.

Review collected in partnership with Best Western
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Thank Karruka
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Karruka - Thanks for your kind review! Hope to have you back with us again soon!

Reviewed 21 April 2016

This place was right off the highway, but not too noisy. The rooms were spacious and clean. There was a pool and exercise room. But the best part was O'Brien's, where you could get meals and drinks on the premises. Lively atmosphere, with good food and great service.

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1Thank Susan C H
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Susan H - Thank you for your kind review! We are glad you enjoyed your stay :) I have to admit, I enjoy a good meal and drink in O'Brien's any time I get the chance, it is a gem! Look forward to having you back with us again should your travels bring you to Waterville in the future!

Bar Harbor, Maine
Reviewed 20 April 2016

I was attending a business conference in the area. I chose this hotel for it's location, price, and because they have a pool and fitness room on-site. The Staff were friendly and helpful. Room was clean and well appointed. I enjoyed using the fitness room, but the pool was a nightmare. Despite the fact that there were signs everywhere saying,...

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Helpful?
2Thank AMH07
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear AMH07 - Thank you for your review! We're happy you enjoyed your stay at the hotel and at the fitness center. I apologize there was an issue at the pool - we do occasionally get an influx of children, especially around popular travel times like school break. We'll have a discussion with the staff about being more adamant about...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Spring is upon us, and the Best Western Plus Waterville offers comfortable and convenient accommodations for your Maine getaway. We are a pet friendly hotel, so there’s no need to leave your furry friends behind! This centrally located, Director’s Award-winning hotel is a great stopping point if you are traveling to Bangor, Bar Harbor or the Moosehead Lake region. Enjoy Maine’s splendid crossover weather while Spring skiing, whitewater rafting, hiking, and Maple season! The Belgrade Lakes region is just a short drive away and provides ample activities for the outdoor adventurer. Our 138 guest-room property has been upgraded; check out our new rooms and meeting space! We are sure to meet your needs with refrigerators and microwaves in every room. Free high speed Wifi and HD TVs will bring you one step closer to feeling like you’re at home. Relax in our indoor, heated, saltwater pool and hot tub, or burn some calories in our fitness center. Our friendly staff will take that extra step to make your feel like this is your home away from home! Now included in the rates is a discounted Hot Breakfast for up to 2 people. That's right; eggs the way you like, bacon or sausage, home fries and coffee! Start your day off at O'Brien's Irish Restaurant and end it at O'Brien's Irish Pub!!! Visiting a loved one at Colby, Thomas or Unity College? Colby is a short 2 miles, Thomas only 5 miles, and Unity College is a mere scenic thirty minute drive from our door. Our central Maine location will be sure to offer comfortable accommodations for wherever your travels take you! ... more   less 

Additional Information about BEST WESTERN PLUS Waterville Grand Hotel

Address: 375 Main St, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
Region: United States > Maine > Waterville
Price Range: RM488 - RM706 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Waterville Grand Hotel 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Holiday Inn Waterville
Waterville Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Waterville Grand Hotel staff and other travellers.
2 questions
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5 months ago
Derry, New Hampshire
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Waterville Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Towards the back of the hotel , less noise”
MariaD365, 23 Feb 2017 | Read review
“Rear Rooms are quieter”
BostonParker, 14 Nov 2016 | Read review
“Thought the 1st floor was loud, there are quieter parts. I recommend the first floor to the disabled.”
erincorbo, 14 Nov 2016 | Read review
“The front faced the busy road, and the back faced the parking lot with trees behind it.”
MooseMountain, 5 Sep 2016 | Read review
“We always stay on the first floor in the wing with the pool and it is quiet.”
DebSpaniel, 4 Sep 2016 | Read review
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