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At the time of stay this hotel was dealing with a crisis. A train had derailed and the town folks were evacuated. Many were sent to this hotel for refuge. The people that worked at the Ramada were nothing less than polite and professional while...More
2 Thank Dennis B
Response from Nicole R, Front Office Manager at Ramada Cumberland DowntownResponded 7 September 2017
Thank you for your stay with us and your excellent review. We are pleased to know that you found your room accommodations satisfactory and that the staff was professional & polite during a hectic time. For future stays please note that you can always request...More
The heat was not working in our room and was uncomfortably cold; we did not report the problem because it was after midnight when we got to our room. We went for breakfast in the morning and signed up online when registering for our room...More
Review collected in partnership with Ramada
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Response from Nicole R, General Manager at Ramada Cumberland DowntownResponded 4 days ago
Thank you for your recent stay at the Ramada Inn Downtown Cumberland. We are very sorry to hear that you experienced issues with your heat. We do strive to ensure all of our guest rooms are in proper working order prior to check in, but...More
Made a quick trip to the Queen City to get some Christmas Spirit from some real people. Chose the Ramada Cumberland Downtown to be close to the action such as Canal Place, the Western Maryland Scenic Railroad, and the pedestrian mall. The staff was gracious...More
Thank george s
Response from Nicole R, General Manager at Ramada Cumberland DowntownResponded 1 week ago
Thank you for you choosing Ramada Inn Downtown for your stay and for your excellent review. We will certainly share your nice comments with our staff as they all work very hard to provide each and every guest with great service and a comfortable stay....More