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Holiday Inn Express Hagerstown

HIExpress.comUS$162*
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Certificate of Excellence
08/05/2017 09/05/2017
1 room 2 adults 0 children
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Holiday Inn Express Hagerstown
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217 Reviews from our TripAdvisor Community

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Showing 216: English reviews
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Reviewed 5 days ago NEWvia mobile

Checked in here after very long drive with full bookings in Winchester and Martinsburg and usual price gouging in Harrisonburg. Rooms very clean and comfy, very nice sized pool and deck which very well kept. Very nice nights sleep. See that hotel is expanding and rooms are getting a modern update. Only drawback was bathroom was dated as toilet seem...

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Helpful?
Thank drewsu
Ashley D, Front Office Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for choosing the Holiday Inn Express in Hagerstown as your hotel of choice during your last visit to Maryland. It was a pleasure to have you at our hotel. We are so delighted to hear you had a pleasant stay and that you enjoyed your room, with all of its distinctive amenities. We were truly humbled by your...

Parkersburg, West Virginia
Reviewed 4 weeks ago via mobile

This is the quietest hotel I have ever stayed in even though it is next to I-81. It has the typical brand of service associated with a Holiday Inn Express, but even better. My only complaint/request is minor - just keep the breakfast refrigerator a little colder so the milk is not warm when drink it. We have stayed here...

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Helpful?
Thank Jon L
Ashley D, Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for sharing your experience at our hotel with us. Your willingness to share your thoughts with us is genuinely appreciated.We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home”...

Reviewed 21 March 2017

We stayed in March for one night. We had two rooms and both rooms were clean and comfy. The only complain is the AC. It is super loud. I had to turn it off, otherwise I could not sleep. The breakfast was great, nice selection. We used the pool. The pool towels are the smallest we ever saw.

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Helpful?
Thank Sofya B
Ashley D, Manager at Holiday Inn Express Hagerstown, responded to this review

We are happy to see your comments in regards to our staff, property and guest room. I would like to truly apologize for the disruptive HVAC unit which interrupted your sleep. I have shared your comments with our team to ensure we have made the necessary corrections so we can prevent this from happening again. Your willingness to share your...

Washington DC, District of Columbia
Reviewed 12 March 2017

The property is fine. But be warned that the televisions don't have volume limiters. If your neighbor settles in about 2 in the afternoon until at least 10 pm listening loudly to a television news station, you'll be caught up on the news as well. The hotel was quick move me to another room when I asked for relief. Still,...

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Helpful?
Thank rw939
Management response:

I appreciate you taking the time to share your experience regarding your stay at our hotel. I would like to truly apologize for the issue you had during your stay.We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I have taken note of your valuable comments and...

Tampa, Florida
Reviewed 1 January 2017

Great location right off 81, across the street is a mall with a variety of food options. The staff was very friendly, and it was a very clean hotel, the only negative was the bed/pillows need to be replaced, they weren't very comfortable. Great hot breakfast, though and an indoor pool.

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Helpful?
Thank jennval74
Rocky F, Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for your review. I am pleased to hear you enjoyed your stay. We are currently adding on 24 more rooms. These are set to be open in May, so if you stay with us again we will have a fresh new room with new beds and pillows for you. Thank You, Rocky Frye, Assistant General Manager

Hagerstown, Maryland
Reviewed 8 December 2016

From check in to the room to breakfast the next morning all was well, nice and clean, front desk personal represent the brand well, highly recommend this location. Plenty of restaurants with in walking distance.

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Helpful?
Thank twhitt65
Rocky F, Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for your review of the Holiday Inn Express and Suites of Hagerstown, MD. I am pleased to hear you enjoyed your stay with us and our accommodating staff. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rocky Frye Assistant...

Winchester, Virginia
Reviewed 3 December 2016

After recently staying in Competitor Hotels in Gatlinburg, TN and Charleston, SC we were not looking forward to another hotel stay. Those were bad. This was a wonderful stay. It was our anniversary and we wanted to relax. We booked a Jacuzzi room. The room was huge and very clean. The staff were very helpful. This was a huge upgrade...

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Helpful?
Thank frankhR1602IN
Rocky F, Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for your Review. I am pleased to hear that you had a great stay with us. We take pride in the cleanliness of our hotel. I appreciate you noticing this. I hope to see you next time you are passing through. Sincerely, Rocky Frye Assistant General Manager

Ottawa, Canada
Reviewed 28 November 2016

Spent a weekend there while attending a football game. A group of 6 of us in 3 rooms (2 each). For our room we were each charged 2 times despite my having paid cash! The hotel tried to resolve it by correcting the incorrect billings to our credit cards, but wound up adding a third double charge rather than correctly...

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Helpful?
Thank Bob2U2
Rocky F, Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations with our billing. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better...

Warrington, Pennsylvania
Reviewed 6 November 2016

Stayed here one night with Hagey Bus tours. We were there on Friday night so nearby restaurants were VERY crowded (Buffalo wild wings & outback) so we went to hotel restaurant next door at Ramada. It was great! NOT a typical hotel food place. The Holiday Inn Express is very clean, pool big by standards and enjoyed.

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Helpful?
Thank dotravel
Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for taking the time to share your experience at the Holiday Inn Express and Suites in Hagerstown, MD. We are delighted to know that you enjoyed your accommodations, our amenities, and friendly staff. We certainly hope to have Hagey Bus Tours group stay with us again!! Many thanks, and safe travels to you and the group....

Friendsville, Maryland
Reviewed 30 October 2016

My regular hotel had no rooms available over a long weekend. I booked with Holiday Inn. It was a fine experience, average all the way around. I had no problems. The room lacked amenities that are available in other hotels nearby. No view outside of the window and no way to darken the light coming into the room. I did...

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Helpful?
Thank Shredder2015
IHGService, Guest Relations Manager at Holiday Inn Express Hagerstown, responded to this review

Dear Shredder2015, Your insights are important to us and we appreciate your visit at Holiday Inn Express & Suites Hagerstown, MD. It is good to know that you found your experience satisfactory in terms of location and level of service provided by our staff particularly our reception and housekeeping. Yet, it is unfortunate to know that the brightness of the...

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08/05/2017 09/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel and Suites offers all the modern comforts at our affordable hotel exuding luxury through beautifully decorated rooms. Each spacious, moderately priced room and suite offer ample amenities, including whirlpool spa suites, a fitness room, complimentary HSIA, indoor pool and spa, complimentary hot breakfast and an executive meeting center. Seeing is believing! We are conveniently located off Interstate 81 at exit 5A, just 1/2 mile north of Interstate 70 and close to three major airports (IAD, BWI, DCA). We are just 1 hour to Baltimore and 1.5 hours to Washington DC, and major companies such as Citicorp, First Data, JLG/Oshkosh, Staples, Volvo (Mack), Manitowoc/Grove, Washington County Hospital are just minutes away. You'll enjoy easy access to restaurants, Prime Outlets and Valley Mall shopping, and attractions such as Maryland Theater, Antietam National Battlefield, C&O National Historic Park, Hagerstown Speedway, Hagerstown Suns, Charlestown Raceway, Whitetail Ski Resort and much more. Holiday Inn Express Hotel and Suites is the perfect hotel for tour groups, wedding groups, small business conferences, or a just weekend getaway. You will love our AAA Three Diamond Award-winning hotel. ... more   less 

Additional Information about Holiday Inn Express Hagerstown

Address: 241 Railway Lane, Hagerstown, MD 21740
Region: United States > Maryland > Hagerstown
Price Range: RM493 - RM660 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hagerstown 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Holiday Inn Express Hagerstown Hotel Hagerstown
Holiday Inn Hagerstown
Hotel Style:
#5 Family Hotel in Hagerstown
#8 Romantic Hotel in Hagerstown
#8 Business Hotel in Hagerstown
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hagerstown staff and other travellers.
2 questions
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Ogdensburg, New York
2 months ago
Dundee, New York
over a year ago

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Questions? Get answers from Holiday Inn Express Hagerstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to be away from the elevator!”
frankhR1602IN, 2 Dec 2016 | Read review
“Check out whether the room has cleaning solution odors, and watch your billing closely.”
Bob2U2, 27 Nov 2016 | Read review
“We always go higher. Not sure where it would be quieter because of the highway”
Gooddog2, 28 Sep 2016 | Read review
“Higher floor”
ScottD503411, 21 Aug 2016 | Read review
“Find out if any of the room have an A/C unit with a continuous fan option.”
Donnahue42, 22 May 2016 | Read review
5 of 5
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US$162* /night
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Prices are for 1 room, 2 adults
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