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Holiday Inn Express Hagerstown

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211 Reviews from our TripAdvisor Community

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Showing 210: English reviews
Toronto
Level Contributor
123 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 24 December 2015

Comfortable , clean room with good bedding. Good size room. good free breakfast. Front desk staff excellent. Free internet but it was very slow. That is my ONLY criticism. Would recommend this hotel to anyone.

Helpful?
Thank bseagram
Kathy V, Front Office Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for choosing the Holiday Inn Express and Suites in Hagerstown, MD!! It was a pleasure to have you and your family at our hotel. We are delighted to hear you had a pleasant stay and that you enjoyed your room, with all of its distinctive amenities. We are truly humbled by you gracious comments regarding our hotel and... More 

Burlington, Vermont
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 December 2015 via mobile

Hotel needs updating. Broken tub surround, sink didn't drain, stains on furniture, and the key cards failed often. Bathroom fan was broken, and we left the fan on in the AC all night to muffle hallway noise. Bed was comfortable though and there were plenty of pillows. Fridge worked well.

Helpful?
Thank TheButtercups
Kathy V, Front Office Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your feedback with us regarding your stay at the Holiday Inn Express and Suites in Hagerstown, MD. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize for the inconveniences you had during your stay. Recognizing... More 

dublin
Level Contributor
189 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 2 December 2015

Stayed here on our way home after a Thanksgiving visit down south. Needed a pet friendly hotel close to the highway and this worked perfectly. No actual restaurant, however, breakfast room with breakfast included. Lots of choices for breakfast, including gluten free, and everything looked good. Lots of food choices in the area, many in walking distance. Room was clean... More 

Helpful?
Thank DublinIslanddreamer
Kathy V, Front Office Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for taking the time to share your feedback regarding your most recent stay, during the Thanksgiving holiday, at the Holiday Inn Express and Suites in Hagerstown, MD. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.... More 

Yardley, Pennsylvania
1 review
Reviewed 30 November 2015

Room was clean and comfortable. Desk staff were exceptional. Breakfast was good and tasty. overall, had a nice visit at the hotel with kids that were in town for a wrestling tournament. they really enjoyed the breakfast.

Helpful?
Thank Frank M
Kathy V, Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for choosing the Holiday Inn Express and Suites in Hagerstown, MD as your hotel of choice during your last visit. It was a pleasure to have you and your family at our hotel. We are so delighted to hear you had a pleasant stay and that you enjoyed your room, our hot breakfast bar, and our friendly accommodating... More 

Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 November 2015

This is a above average hotel who catered to all our travel needs. Location is easily accessible off I-81 and in a very o[en safe area. Breakfast buffet has a wide variety for all to choose from. Would definitely stay there again. Although classified as "pet friendly", the $50 pet charge is somewhat excessive.

Helpful?
Thank Lj S
Kathy V, Front Office Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you so much for your review of the Holiday Inn Express and Suites here in Hagerstown, MD. I am pleased to hear you enjoyed your stay, our pet friendly accommodations, and our awesome staff. All in which we take great pride in, so we value your feedback. Again, Thank You!! We look forward to accommodating you on your next... More 

Greenville, Pennsylvania
1 review
Reviewed 19 November 2015

My wife & I stayed one evening & after retiring at approximately 9:00p.m. we fell fast asleep only to be woke up by a commotion transmitting through the wall from the adjoining room. My best guess is that a man & woman were experimenting with their "toys". At first, we knocked on the wall, then about 10 minutes later round... More 

Helpful?
Thank Joseph B
Kathy V, Front Office Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you so much for your review of the Holiday Inn Express and Suites here in Hagerstown, MD. We appreciate your comments and thank you for the opportunity to have our well trained desk staff make your stay more comfortable. We will share this with our team so that we can continue to improve our services. Again, Thank You!! We... More 

Akron, Ohio
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 November 2015

The first-floor entry/eating area of this Hotel looks far better than you average Holiday Inn Express. It was an impressive greeting. The hotel staff was friendly and helpful. Our room, on the third floor, was spacious, clean and comfortable. The woman running the hotel's breakfast area kindly showed my inquisitive four-year-old how the pancake maker worked, from loading the batter... More 

Helpful?
1 Thank Thomas C
Kathy V, Front Office Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you very much for your review of the Holiday Inn Express and Suites of Hagerstown, MD. I am pleased to hear you enjoyed your stay, our accommodating staff, and local amenities. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, James Thomas Front Desk Manager More 

KDabney
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 November 2015

My family stayed 3 nights at this hotel in October. It was extremely clean, in a great location and overall wonderful. The staff was pleasant, breakfast was very good as well. My husband and son visited the pool, although it was too cool for my husband my son did enjoy it. The complimentary crib was great for the newborn as... More 

Helpful?
1 Thank KDabney
Kathy V, General Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you for your review of our hotel. I am pleased to hear you and your family enjoyed your stay with us. Our pool, local amenities, and friendly staff are always a crowd pleaser. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday... More 

Twin Lake, Michigan
Level Contributor
74 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 12 November 2015

This is an average HIEX. Nothing really wrong with it. It was clean and served the purpose. Nothing really out of the ordinary. It's a bit older and worn but is fine. Breakfast was good and area was clean. Numerous restaurant and shopping options very close. The WiFi is really slow, almost unusable.

Helpful?
Thank MarkVK1959
Kathy V, Front Office Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and our hot breakfast. I do apologize for the WIFI problems. We are in the process of updating to a newer provider. A positive guest experience is something our staff takes great pride in, so we value your feedback.... More 

Battle Creek, Michigan
Level Contributor
5 reviews
4 hotel reviews
Reviewed 10 November 2015

The hotel was clean and bright. The staff were welcoming and helpful at all times. The pool was wonderful with long steps for entering or just sitting half in and half out of the water. The hot tub was not too hot. The breakfast included gluten free muffins and bagels by Udis which was such a surprise as our daughter... More 

Helpful?
Thank Alice F
Kathy V, Front Office Manager at Holiday Inn Express Hagerstown, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and our hot breakfast. I do apologize for the WIFI problems. We are in the process of updating to a newer provider. A positive guest experience is something our staff takes great pride in, so we value your feedback.... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Hotel and Suites offers all the modern comforts at our affordable hotel exuding luxury through beautifully decorated rooms. Each spacious, moderately priced room and suite offer ample amenities, including whirlpool spa suites, a fitness room, complimentary HSIA, indoor pool and spa, complimentary hot breakfast and an executive meeting center. Seeing is believing! We are conveniently located off Interstate 81 at exit 5A, just 1/2 mile north of Interstate 70 and close to three major airports (IAD, BWI, DCA). We are just 1 hour to Baltimore and 1.5 hours to Washington DC, and major companies such as Citicorp, First Data, JLG/Oshkosh, Staples, Volvo (Mack), Manitowoc/Grove, Washington County Hospital are just minutes away. You'll enjoy easy access to restaurants, Prime Outlets and Valley Mall shopping, and attractions such as Maryland Theater, Antietam National Battlefield, C&O National Historic Park, Hagerstown Speedway, Hagerstown Suns, Charlestown Raceway, Whitetail Ski Resort and much more. Holiday Inn Express Hotel and Suites is the perfect hotel for tour groups, wedding groups, small business conferences, or a just weekend getaway. You will love our AAA Three Diamond Award-winning hotel. ... more   less 

Additional Information about Holiday Inn Express Hagerstown

Address: 241 Railway Lane, Hagerstown, MD 21740
Region: United States > Maryland > Hagerstown
Price Range: RM436 - RM600 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hagerstown 2.5*
Number of rooms: 84
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Also Known As:
Holiday Inn Express Hagerstown Hotel Hagerstown
Holiday Inn Hagerstown
Hotel Style:
#5 Family Hotel in Hagerstown
#8 Business Hotel in Hagerstown
#8 Romantic Hotel in Hagerstown
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hagerstown staff and other travellers.
1 question
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Dundee, New York
10 months ago

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Questions? Get answers from Holiday Inn Express Hagerstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to be away from the elevator!”
 of 5 bubbles frankhR1602IN, 2 Dec 2016 | Read review
“Check out whether the room has cleaning solution odors, and watch your billing closely.”
 of 5 bubbles Bob2U2, 27 Nov 2016 | Read review
“We always go higher. Not sure where it would be quieter because of the highway”
 of 5 bubbles Gooddog2, 28 Sep 2016 | Read review
“Higher floor”
 of 5 bubbles ScottD503411, 21 Aug 2016 | Read review
“Find out if any of the room have an A/C unit with a continuous fan option.”
 of 5 bubbles Donnahue42, 22 May 2016 | Read review
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