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Comfort Suites

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180 Reviews from our TripAdvisor Community

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Showing 178: English reviews
1 review
Reviewed 1 week ago via mobile

Stayed there. Staff was friendly. Room was clean and quiet. Had to work in town and checked in early morning. Staff was courteous and helpful. My room was close to the ice machine and the pool. The breakfast offered smelled and looked appetizing. I definitely will return there! AAS

Thank Aleidra S
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

Thank you for your recent review of the Comfort Suites. We are delighted to hear that the staff was friendly, the room clean, and most of all that you will be staying with us again. There's no better endorsement than that! Thank you also for taking the time to share your experience with the rest of the tripadvisor world. We... More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

Came to Hagerstown to visit family. We chose comfort inn and were not real sure what to expect. We got here, was able to check in a little early which was nice after an 11 hour drive. The first thing we saw was the lobby and it is beautiful. You could tell this hotel was very clean. Got up the... More 

Thank Amy M
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

We are so happy that you chose to stay with us, and that we exceeded your expectations! We are working very hard to improve the quality of the services we provide, and it is great to hear that we are heading in the right direction. Thank you for taking the time to share your review on-line. We value your business... More 

Ottawa, Canada
Level Contributor
153 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 2 weeks ago

Got here after 11 hours on the road from up the Ottawa Valley in Ontario Canada. This was our third time at this location. When I tried to check in, I was told they had no record of a reservation for us. The desk clerk, Stephanie, then started digging into things and spent an hour and a half tracking down... More 

Thank The-Sandman2
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

Thank you for your recent review of the Comfort Suites. We are glad that Stephanie was able to straighten out the mistake with the dates, and provide you with the accommodations you needed. Thank you for your loyalty. Nothing makes us happier than to hear our guests tell us they will stay with us again. Have a great holiday season!... More 

West Hartford, Connecticut
Level Contributor
54 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 weeks ago

We were heading south on Interstate 81. This motel is located about 5 miles from that highway. We drove through Hagerstown to get there, but no big problem. One confusing element: we drove right past another Comfort Inn in Hagerstown, but our GPS assured us that we weren't at our destination yet. Sure enough, 1.6 miles further on was the... More 

Thank CTsnowbird
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

Thank you for taking the time out of your busy day to post a review of the Comfort Suites. We agree that the fact that there is another hotel on this street with a similar name (Comfort Inn & Suites vs. Comfort Suites) is very confusing to our guests. This property has been in business much longer than the other,... More 

Yorktown, Indiana
Level Contributor
76 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 31 October 2016 via mobile

A last minute booking when I was delayed leaving the DC area. I arrived at 9:00PM to find the night clerk smoking just outside the building door. I waited at the desk for a few minutes while she finished her cigarette and helped a couple get a cab. She was very friendly and helpful, though, and made the extra effort... More 

1 Thank Analogkid1958
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to post your review of the Comfort Suites. I am very sorry that your experience with us was less than perfect. The staff on duty should have returned to the desk immediately to take care of the customers. Our guests are supposed to be our primary focus, and making them wait while we are... More 

Rome, New York
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 October 2016 via mobile

Rooms are nice, clean and comfortable. Unfortunately, the freezer in our fridge was almost completely frosted up so we could not refreeze our ice bags for our cooler. Biggest complaint is breakfast. Better get up early if you want anything hot, and not too late if you want anything at all! Breakfast service ends at 9am, earlier than most any... More 

1 Thank LWWill7999
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

Please accept our apologizes for the issues you encountered with the continental breakfast. I have spoken to the attendant about the need to keep things stocked and replenished during the hours of operation. It can be very difficult to judge how much food to make, and apparently we need to rethink how we are doing this. We do run the... More 

Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 16 October 2016 via mobile

For a quick stop this new Inn worked well. We had plenty of room to run our dog in the nearby fields and breakfast was fairly well done. Not eco friendly at all though; too much styrofoam & plastic. Hagerstown looked very historically interesting and we would love to return. Lots of Civil War history in the area.

1 Thank Laura525
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

Thank you for posting your review of the Comfort Suites. We are pleased to hear that you enjoyed your stay in Hagerstown. There is so much history here you could spends days touring the battlefields and visiting the museums and art galleries. There are also plenty of antique stores, along with the outlets and indoor mall. The styrofoam plates and... More 

Dubuque, Iowa
Level Contributor
424 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 241 helpful votes
Reviewed 14 October 2016

The room we had was immense and very welcoming. The staff was very helpful and the breakfast was excellent with lots of choices. We did have problems with the keys to one room and were unable to access the Internet.

1 Thank Randy L
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

Thank you for posting your review of the Comfort Suites. We are delighted to hear that you enjoyed the room and the breakfast, and that the staff was helpful. We are sorry that you had an issue with the keys, and hope that the staff was able to correct this for you. I will contact our internet provider to see... More 

atlanta GA
Level Contributor
200 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 9 October 2016

Stopover while taking daughter to college and I stay in a lot of these hotels but this one was exceptionally gross. The whole town was completely booked and we got the last room via choicehotels.com the night before. While unpacking I had to pee and lifted the toilet seat to discover the "blowout" the previous resident had left scattered around... More 

Thank jgumms
ComfortSuitesTeam1, General Manager at Comfort Suites, responded to this review

On behalf of the entire staff, I would like to express our sincere apologizes for such an unacceptable stay. The issues regarding the improper cleaning of the room have been addressed with the housekeeping staff, and the appropriate measures have been taken. We are so sorry that we failed to provide a valued guest with the great experience you deserve.... More 

Omaha, Nebraska
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 October 2016

The staff was friendly and helpful. It wasn't the cleanest place. The TV was analog and didn't work very well. The complimentary breakfast was small, but okay. The worst thing about the room was that the door did not fit properly, so there was a crack of light around the door coming into the room all night, and the lock... More 

1 Thank sfbookwoman

54 photos of this hotel

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Room/Suite (9)
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Management photos: Courtesy of the property manager

All Management Photos (34)
Room/Suite (3)
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Dining (3)
View from Room (2)
Pool/Beach Area (2)
Other (21)
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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Self-Serve Laundry
  • Breakfast Available
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Comfort Suites Hagerstown.For history buffs you’ll find we are centrally located between three major Civil war battlefields and a Colonial Fort. Antietam National Battlefield is the closest and only a 15 minute drive. Harpers Ferry and Fort Frederick State Park are about a 25 minute drive with Gettysburg 39 miles from the hotel. This area also offers many historical attraction...s and museums.While in Hagerstown, sports fans can enjoy a baseball game at Municipal Stadium. Relax and take in a Suns game, the single-A affiliate of the Washington Nationals.Enjoy cultural attractions? Then you will want to visit the Washington County Museum of Fine Arts or spend an evening at The Maryland Theatre, home of the Maryland Symphony Orchestra.During your stay you will enjoy a 100% smoke free environment. Each large one room suite offers a microwave, refrigerator, coffee maker, iron and ironing board and hair dryers.Also included:Complementary hot breakfastIndoor pool and hot tubExercise roomFree wired and wireless high-speed internet access. ... more   less 

Additional Information about Comfort Suites

Address: 1801 Dual Hwy, Hagerstown, MD 21740
Region: United States > Maryland > Hagerstown
Price Range: RM267 - RM418 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Comfort Hotel Hagerstown
Comfort Suites Hagerstown
Hagerstown Comfort Suites
Hotel Style:
#5 Romantic Hotel in Hagerstown
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Questions & Answers

Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the lowest floor have their own exit door - but you cannot re-enter via this door (unless you prop it open with some object)”
 of 5 bubbles CTsnowbird, 2 Nov 2016 | Read review
“Just go somewhere else!!!!!!!!!!!!!!!!!”
  • Blowout left by previous tenant
  • Zoomed in
 of 5 bubbles jgumms, 9 Oct 2016 | Read review
“Avoid rooms near ice-maker or elevator.”
 of 5 bubbles bit57, 1 Oct 2016 | Read review
“Stay away from first floor back door. Or find another hotel that is smoke free and has working locks”
 of 5 bubbles mas4467, 23 Aug 2016 | Read review
“Be sure to remember to ask for Pet-Friendly Room if needed”
 of 5 bubbles FlashandWW, 19 Aug 2016 | Read review
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