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TownePlace Suites Arundel Mills BWI Airport

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TownePlace Suites Arundel Mills BWI Airport
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135 Reviews from our TripAdvisor Community

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There are newer reviews for TownePlace Suites Arundel Mills BWI Airport
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Showing 133: English reviews
Pittsburgh, Pennsylvania
Reviewed 15 September 2015

This is a nice clean, quiet hotel with an unusually friendly front desk crew and staff. We have stayed at the Residence Inn on this same property. In the scheme of things, the Residence is considered a step above the Town Place. In this case, although the rates are less at the Town Place, I would consider it a little...

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Helpful?
1Thank Brooklynduke
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Dear Valued Guest: Thank you for sharing your experience at the Towneplace Suites BWI. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. We take pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again...

Southern NH
Reviewed 7 September 2015

Spent two nights in a two bedroom unit. First, I want to say the staff working at this hotel were very friendly and personable. The hotel is in a small batch of hotels right outside the Arundel Mills mall so you have plenty of dining/shopping options at your doorstep. The suite was a great size with two queen beds and...

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Helpful?
1Thank Oldandrickety
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Dear Valued Guest: Thank you for taking the time to share your recent experience at the Towneplace Suites Arundel Mills BWI. It was great to hear that you were pleased with the excellent service Tiler and Jasmine provided. I do apologize for the condition of the some of the items in your room. We are expecting a renovation soon that...

Lagos, Nigeria
Reviewed 6 September 2015

Stayed for a night - short overnight trip to visit friends - in a 1 room suite. I usually stay at the Residence Inn next door but decided I needed a basis of comparison. I am giving it 3 stars on the basis of how it compares to its sister hotel. In terms of staff courteousness and niceness, it's up...

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Helpful?
Thank Feyisola T
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Dear Valued Guest: Thank you for sharing your recent experience with the Towneplace Suites Arundel Mills BWI. We appreciate you staying with us and mentioning pleasant things about our staff and service and apologize that the size of the kitchen did not meet your expectations. Thank you for being a valued guest and we hope to serve you again whenever...

Washington DC, District of Columbia
Reviewed 1 August 2015

The room was great, clean, comfortable, functional, and fresh. Staff customer service was great. Included food was abundant and always available. Shuttle service was responsive and prompt. Great stay!

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Helpful?
1Thank Wayne P
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Dear Valued Guest: Thank you for sharing your experience at the Towneplace Suites Arundel Mills BWI. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to...

Evans, Georgia
Reviewed 29 July 2015 via mobile

I have stayed here before and it's been good but this time a couple of things were not as good as previously but I was only here for two days so it wasn't worth trying to fix. The TV service is crappy and my TV took five minutes to turn on and channels would inexplicably go away. The room I...

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Helpful?
1Thank Michael D
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Dear Michael: Thank you for sharing your experience at the Towneplace Suites Arundel Mill BWI. Every process put in place is aimed at providing you with an unforgettable hotel experience. We see there is room for improvement based on your feedback. Please accept our apology for the inconsistent TV service and the noise you experienced. Rest assured we are taking...

Garmisch-Partenkirchen, Germany
Reviewed 13 July 2015

Hotel staff is superb. The rooms and common areas are well equipped even free food, wifi, and a pool. Best of all, just walk across the street to all that Arundel Mills has to offer - shopping, restaurants, theaters, a medieval show, casino, a microbrewery and even an arcade! Can anyone say heaven?

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Helpful?
1Thank RATMANDUDE
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Robert T, Thank you for staying at the TownePlace Suites by Marriott. We are glad that you enjoyed your stay with us, thank you for the great review. Hope to see you again!

Cherry Hill, New Jersey
Reviewed 11 July 2015

I've never stayed at a TownePlace so I didn't know what to expect. I was very pleasantly surprised! It had essentially a full kitchen (no oven) but everything else. I didn't use it but it would be great for an extended stay. The room was like living in a tiny house. The room was super small yet there was room...

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Helpful?
Thank Thomas P
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thomas P, Thank you for taking the time to write a nice review about our hotel. We are happy to see that you enjoyed your stay. We hope to see you again in the near furure. Thanks you for using Marriott, Doug

American Fork, Utah
Reviewed 7 July 2015

The location of this hotel to the mall was really nice. The exercise room was nice and well taken care of. Everything else was just average. The reception area is really small as well as the breakfast area. The breakfast was decent and they didn't run out of food, which has happened at other hotels. The pool was just so-so...

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Helpful?
Thank aimtubbs
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you sharing your review of your recent stay at the Towneplace Suites Arundel Mills. Please accept our apologies for the spa jets not working and for not being able to have a comfortable night rest due to the noise from the elevator and other mechanical noises. It would have been our pleasure to relocate you to another room that...

Chesapeake, Virginia
Reviewed 7 July 2015 via mobile

We stayed for a couple of nights to go to the casino for work. I am a Marriott Rewards Member. I was shocked that the level of this hotel was so high that after I had 13 nights of stays at other properties, I couldn't even get one night with my Marriott Rewards points. This hotel is not nice enough...

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Helpful?
Thank Carol W
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Thank you for providing feedback regarding your recent experience at our hotel. As we pride ourselves on delivering a memorable experience during your travels, we have unfortunately fallen short of our goal. Please except our sincerest apologies for the unpleasant room smell. I have addressed your concerns with housekeeping to ensure that all of our rooms are odor free. Thank...

Houston
Reviewed 19 May 2015

Stayed here with the intentions of being conveniently located to Maryland Live Casino, and it was definitely worth it. The folks driving the shuttle were prompt and courteous and I don't recall waiting more than 5 minutes for the shuttle at any given time. Had a nice upgrade to a 2BR suite, and that was great as it allowed for...

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Helpful?
1Thank Jason563
Doug354, General Manager at TownePlace Suites Arundel Mills BWI Airport, responded to this review

Good Morning: We are delighted to hear about your recent stay and really appreciate your feedback. I apologize that our breakfast was underwhelming. The Towneplace brand will be rolling out a new breakfast in July that will we hope you find great. I will share your feedback about the shuttle service with our drivers who will appreciative of your positive...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff

Additional Information about TownePlace Suites Arundel Mills BWI Airport

Address: 7021 Arundel Mills Cir, Hanover, MD 21076-1387
Region: United States > Maryland > Hanover
Price Range: RM423 - RM895 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Arundel Mills BWI Airport 2.5*
Number of rooms: 109
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Also Known As:
Towneplace Suites Arundel Mills Bwi Airport Hotel Hanover
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites Arundel Mills BWI Airport staff and other travellers.
3 questions
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Hope Mills, North Carolina
over a year ago
DC
1 month ago

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Questions? Get answers from TownePlace Suites Arundel Mills BWI Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want to avoid highway noise ask for a room at the front/mall side of the hotel.”
 of 5 bubbles WeeLuv2Travel2, 23 Nov 2016 | Read review
“Higher rooms and facing the mall are quieter.”
 of 5 bubbles RicardoU, 21 Oct 2016 | Read review
“The two room suite was great”
 of 5 bubbles 13margaretg, 17 Oct 2016 | Read review
“Try the do-it-yourself waffles at breakfast. My daughters loved it and would wake up just to get one.”
 of 5 bubbles michaela40, 9 Sep 2016 | Read review
“Always ask for a corner room if you can get them.”
 of 5 bubbles 721MichaelD, 29 Jul 2016 | Read review
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